I had one of the most frustrating dining experiences I've ever encountered at Carrabba's Italian Grill, and unfortunately, it's not something I can just overlook. From the moment we were seated, the service was noticeably poor and only continued to get worse as the night went on. To start, our server seemed completely disengaged. After taking our initial drink order, they disappeared for an extended period of time. When the drinks finally arrived, it was already a long wait--but what made it worse was that once they were empty, they stayed that way for well over 10 minutes. We sat there with empty glasses, trying to flag someone down, but our server was nowhere to be found. It felt like we were being completely ignored. We had also ordered soup and salad to come before our meal, which is pretty standard. However, those never showed up at all. Not late--just never. No explanation, no apology, nothing. Our entrées arrived, and we were left wondering what happened to the first part of our order. It's basic service to ensure courses come out correctly, and this was completely missed. Throughout the meal, the server would vanish for long stretches of time. Every time we needed something--refills, utensils, even just a quick check-in--it turned into a waiting game. Getting drink refills took forever, and by the time we finally got someone's attention, it felt like more of a hassle than it should ever be. A simple dining experience turned into constant frustration. Overall, the lack of attentiveness, poor timing, and complete absence of communication made this visit extremely disappointing. It honestly felt like we were an afterthought the entire time. Between the empty drinks, missing soup and salad, and the server disappearing repeatedly, this was far from an enjoyable experience. We are regulars at this restaurant and this by far is the worst experience we have ever had at any restaurant we have been to ever! I only tipped something to be gracious but in reality I should have not tipped anything. To make matters worse at the end of the meal is when the waitress showed up eyeing our table like a hawk waiting for me to sign the check. I would expect better from Carrabba's! We would have been better off going to Chic-Fil-a. I would not recommend this location if you're expecting even average service. read more

Even though it was a Friday night, I hardly had to wait for a seat. Meal was excellent, I had the special three item feast. My waitress was good? Did a real good job but seemed to be upset at me for asking if she was seventeen. I feel like she sort of snarled back; "no, I'm twenty three!" Nevertheless, I added a $10 tip. :) read more

I've heard many good things about Carrabba's Italian Grill from my friends in the past. It is best known for its wood-burning grill, and by their fresh ingredients used to prepare each dish individually when ordered. Today that I happened to be near by, I decided to drop by to try it out for an early dinner. Located in a strip mall just across from Barnes & Nobles Bookstore of the Valley View Mall in Roanoke, Virginia, in a relatively modern and clean building. As soon as I entered the beautiful place, the host welcomed me and took me to be seated at one of the booths of the restaurant. The menu was very extensive and modern and contained color photographs of some of the main items featured there. To drink I ordered a glass of the Minute Maid Lemonade. As appetizer I ordered the Calamari. And as the main entrée I ordered the Chicken Marsala with Parmesan Truffle Fries, and an Italian Salad with Italian dressing. And of course the bread and dipping oil which was complimentary of the house. The bread came in a basket, sliced and wrapped in a special paper to keep it warm. Then in a small plate came the ingredients for Carrabba's olive oil dip which typically included Extra virgin olive oil, Garlic, Herbs, such as oregano, basil, rosemary, or parsley, Salt and pepper, and Red pepper flakes. Excellent detail to enjoy prior to a genuine Italian meal. The Italian Salad had fresh ingredients and a wonderful Italian dressing. The Calamari appetizer was amazingly delicious. They were hand breaded and served with a Marinara sauce. The main entrée was also very good, although it lacked enough Marsala Sauce to give it that special flavor that characterizes this dish in all Fine Italian Restaurant. Fot dessert I had to have the tipical Tiramisu. You could tell it was home made and it contained special chocolate shavings on top that gave it a special flair. I definitely recommend this restaurant for when you want to have a genuine Italian meal dining experience in a comfortable yet elegant ambiance. read more

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We always loved Carabbas, for the atmosphere. They have a few things on their menu that I always order and that are good. Today we decided to order from their lunch menu and my son ordered the chicken parm sandwich. Bread was undercooked and the sandwich was empty, it just had a piece of chicken with a tiny bit of sauce. He ended up eating half of my caprese sandwich, which again had not fully baked bread and was low on ingredients but a bit better.. read more

Carrabba's Italian Grill - Chicken Parm Sandwich - Italian Near Me - Roanoke, Virginia

We love coming here! Food is always fresh and served hot. Service is always professional (except one bad experience I think she was new?) sangria is delicious and so is the calamari. It's our go to casual upscale spot. You get a good amount of food for what you pay and are seated promptly most nights. We enjoy it and will keep coming back! read more

Broad menu, good food and prices. Happy Hour every day 4-7. Great service. Lightly panko crusted calamari. May need more red sauce read more

Carrabba's Italian Grill - Calamari - Italian Near Me - Roanoke, Virginia

Lunch delivered. I had spaghetti and a Ceasars salad. I also added meat balls. The meal came with what looked like a half loaf of bread. Everything was hot and delicious. I will order from there again. read more

We had a great work lunch here. Service was fast and efficient and it's a nice clean convenient place with good parking. My scallop salad was delicious. read more

Carrabba's Italian Grill - Italian Near Me - Roanoke, Virginia

Absolutely horrible. $100 meal that was almost inedible. I cannot believe that they have let this restaurant go this bad. Even the mashed potatoes were horrible. read more

Amazing food! Always comes out hot, the manager Hannah always makes you feel at home! Will definitely be Back!

Service is great. Mark in bar area lends super assistance to diners. Menu is good. BIG MISS is they no longer have veal Marsala. Other menu items good but I will not go as often now that veal is off the menu. Please bring it back. read more

Surprised at how empty the restaurant was. We've been longtime patrons of Carrabba's. Food still great, service great, consistent quality restaurant ! Highly recommended! read more

We came here for dinner after a long day of driving and we're glad we did. We had a combo app which had mozzarella sticks , stuffed mushrooms, calamari with a marinara sauce . We split it and was great . Our meals came with soups and my wife had a lentil sausage soup and I had the chicken noodle. Again very tasty and flavorful. For our main course I had a salmon dish with spinach . Wife had scallops with a vodka sauce over linguine. We enjoyed them both . Our waitress was great! Pleasant and helpful and the restaurant was very clean . We have been trying this chain in our travels and have been liking it very much. read more

Carrabba's Italian Grill - Dining area - Italian Near Me - Roanoke, Virginia

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I want to preface this by saying that my server, Lissy was fantastic and that I was never unkind or short-tempered. I have no doubt she would attest to that. Nothing else about this experience was positive. I went to this Carrabba's after work because I was starving and craving eggplant parmesan. They brought chicken parm by mistake. No big deal. I got Lissy's attention, let her know that I'm a vegetarian, and she took it back to get eggplant for me. She brought the eggplant, I thanked her and began eating. Part way through, I saw a black hair sticking out from underneath the eggplant medallions. I lifted up the eggplant and discovered that there were THREE short, black hairs sitting on the plate and a longer hair cooked into the eggplant and hanging out of it. I do not believe for a second that this was not an intentional act of retaliation for sending back the chicken. I asked Lissy about it and she said it wasn't, that the "girl" has long hair and that it was tied back. I could see one hair escaping, but not three pieces sitting on the plate under my food and one cooked into it. Furthermore, a friend I told about this immediately said that when she worked in a restaurant after college, any time something was sent back for any reason, the kitchen staff would do something gross to it. It was so bad that to this day, if she sends something back she won't accept a replacement; she just requests it be taken off the bill. Lissy told me that her manager wanted to give me a card to eat free next time. What's even weirder is that the manager never came to speak to me or to apologize. He/She made Lissy deal with the entire thing. Despite all of this, I was still nice. I didn't want to ruin the experience for the party of 6 next to me so I took my plate to the bar to talk to my server there. I requested to be charged for the salad so I could still leave a tip. I was charged one penny to allow for a tip and I left 30% based on what I thought the bill would have been. I did not deserve what the kitchen staff gave me today and they do not deserve to still be working there this time tomorrow. read more

Food was good would go again ! I can't wait to try their lamb chops. Nice environment

10/10 experience. The food was delicious and came out fast. Mark was absolutely incredible. So sweet and attentive. We will definitely come back and see him. My mom has CELIAC and she was able to eat without symptoms and her food came out looking beautiful!!! it is so nice to be able to add Carrabba's to the celiac, friendly restaurants in the area. Our old-fashioned was phenomenal as well. read more

Lovely place and food! Will not eat the octopus though, personal reference.! To each is own! Other wise, great food

Definitely a Top Notch Restaurant! The staff are very friendly and professional, my server, Michelle, Was fantastic and very friendly and knowledgeable about the menu. But the food was out of this world! I ordered the Shrimp & Scallop Linguine and I definitely found my favorite dish! Plus, the mood in the restaurant was really great to just eat and enjoy good wine. I while definitely be back! read more

My daughter really enjoyed this place. The hostesses and waitress were very good. We felt welcome for sure and the service was good. I got the veggie ravioli. It was OK. I wouldn't order it again. The Caesar salad was fine. My daughter really liked her meal. I think it was the chicken parm. We would definitely visit again. read more

The response to my review was as lackluster as the food was. Fortunately this restaurant has improved again read more

I love the service. They're full of high positive energy. I enjoyed my red wine and the 16oz ribeye ... Would recommend this place to anyone for any occasions, even if you want to treat your self as I did read more

Food was fantastic .... I got it to go and it was ready timely ..... they were very nice when they brought the food to my car

I loved the food is amazing. The service is great , the server Madelin is so sweet she's awesome. every time I go in I absolutely have to ask for her she's the best server in Carrabbas. The ambience is amazing the restaurant is so clean and smells good. read more

I always sit at the bar. Food is great...the chicken soup for lunch filled me up and I took most of the angel hair and meatballs & sauce home. If you're lucky you'll get Lissy as a bartender. Very friendly, never in a bad mood and great service. Just be sure to use your indoor voice....BWHAHAHAHAHA. They used to have this fish on a lattice potato cake around Christmas...been several years now. I sure wish they'd bring it back...permanently. read more

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Wow let me tell you something. Never have I ever laughed so hard that I cried because of my waitress, until today. Not only was the food superb, but the service was truly impeccable. We came their busiest day of the year, the day before Mother's Day, but our waitress Michelle was unphased. Her joy and contagious laughter really enhanced our experience. If you ever stop by be sure to ask for Michelle. Our day was made! read more

Everything was so tasty and timed perfectly. We had our beverages out then some of the best calamari before salads. Waiter was attentive. Restrooms clean and atmosphere positive. Seafood pasta dish a little lacking in flavor but was good! Love the marinara on the penne. read more

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Sadly, Jason Kroeger, former proprietor, MADE this place what it was in every aspect. New proprietor? Didn't even have his nose covered with his mask the entire visit. Also, I knew he was the new partner, not because he did anything to introduce himself or interact with customers, the way it used to be. Started by being placed next to 2 other tables in a mostly empty restaurant right next to the kitchen. Social distancing in a restaurant was a thing WAY before COVID. Why overload a section and stack guests at the noisiest and busiest section of the entire place? Our new waitress, Jennifer, was the highlight of our experience. The young lady who came out to 'teach' her how to open a bottle of Prosecco!? Not so much. I was genuinely mortified the cork was about to fly across the room and take out god knows who/what since she refused to put her thumb over it once the cage was off. I'm a sommelier, but still. Common sense says protect the room! Treat it like a loaded weapon. Lobster ravioli was ok, but the sauce lacked true flavor and was so thin and so meager, I was unimpressed. Mark came over when I asked him to to brag on Jennifer and he finally pulled his mask up after talking with us for a min, but had an apple AirPod in!? On the floor!? Sadly, won't return. Used to eat here multiple times a week but feared the change. Now we know how real it is. read more

Dustin and whoever the manager on staff was for November 12 were excellent, food and everything is very good and they have good deals and happy hours. Dustin is the best waiter I've ever had anywhere! read more

Pretty good! No wait, staff was friendly. Food is always very good! Never had a bad experience here. My only suggestion is maybe adding more steak options read more

The meal itself I ordered was okay but the service was disappointing. I came with my team and we had a very big group. Even though we had made a reservation days in advance, the staff was not prepared and we had to wait around 30 minutes to be seated. Our server did not treat us with any hospitality and proceeded not to bring my drink after repeatedly asking throughout the night. read more

Carrabba's Italian Grill - Cheese Ravioli & Tomato Sauce - Italian Near Me - Roanoke, Virginia

On a whim I stopped by this location and met Samantha. She was a delight of a server. She ensured that I had everything I needed but gave me just the right space to complete my work. My meal was fresh and the bread served was freshly baked. I will definitely get back to the location on my next visit. read more

Carrabba's Italian Grill - Italian Near Me - Roanoke, Virginia

I had a side Caeser and the Fettucine Alfredo side: plenty of food for me! Great Alfredo...not too rich or heavy: delicious! Great staff, as well. read more

Sometimes you get what you get from "chain" restaurants. Carrabba's is a bit better than that. A solid, decent, yet dependable place. Service has always been welcoming and helpful. Ambiance is good, for a chain. I guess what I like most about this place is it's decent quality food with prices that are reasonable and it's menu selection provides something most anyone could find for their liking. Lastly, if you want something added to your meal that doesn't normally come with it, they seem to find a way to accommodate you without charging for it... within reason of course. read more

Carrabba's Italian Grill - Italian Near Me - Roanoke, Virginia

It's a Carrabba's so you get what you'd expect from a chain Italian restaurant although I'd hope for better consistency than what I got at my last visit at this particular location. I ordered the chicken parmesan with a side salad and bread. The chicken Parm was dry and tough making it hard to cut and the pasta side was way over cooked. The bread was stale and hard as a rock. The side salad was good... Standards seem to be slipping and with the cost of going out to eat increasing I'm not sure this place is worth my money anymore. read more

We were in this Carrabas location for a big birthday party. At least 11 of us. We were treated by Becca, who served us all night. Accommodating and very fast service. No issues on anything ordered. She saved the cake we brought in and served it with plates and spoons. She was amazing! Thank you so much and making tonight special for Mary. read more

Food is great however I would not go again for Valentines Day. The line was so long it was wrapped around the restaurant and people were standing beside our booth looking at our food and commenting on what we were eating. Very awkward situation. read more

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I've eaten at Karaba's all over the country and they are all normally very good if not excellent. The service is always friendly and attentive and the atmosphere is cool and welcoming. This Carrabba'S location next to the Valleyview mall has the worst customer service I've ever experienced. Not only do they never answer the phone when they do they hang up on you. I ordered through DoorDash and tried to make a last minute addition of extra sauce. I called four times to get through and was hung up on three times. After speaking with one of the hostesses, I explained the situation and she said that she would take care of it. Took down my name order everything. When the DoorDash arrived, there was no sauce on my fettuccine. I take it as a stab at me. It's not fettuccine Alfredo without the Alfredo. Do better Carrabba's please. I would be so upset as an owner to know how terrible the customer service is. It's a direct reflection on the owner and the owners ability to maintain the minimum of standards. Subpar. read more

There was an issue with my entree which was fixed immediately by the manager. Our waitress was new but did very well.

This Italian chain offers consistently good food at great prices. I had two hours to kill before my flight from ROA and hoped to relax and enjoy a meal. Instead I was rushed. Salad came out while I was still eating my appetizer, meal came out before I finished the salad and the server asked if I wanted desert while I was still on the main course. Unfortunate and the reason for three stars. Their calamari was ok. The marinara sauce a bit lose but I enjoyed it. I tried the veal Marcella and fount it ok too, but the pasta was way over cooked. Perhaps I could have done a better job at communicating the fact I was in no hurry? read more

I have always found the food to be well prepared and have yet to be dissapointed. When ordering, I made the comment that the caesar dressing rarely had enough anchovies for my liking. When my salad was brought out it had an entire layer of anchovies. I loved it and laughed about it the entire meal. It was great. read more