Been a customer of Mark's Auto for many years Mark is a great guy miss him the new people that took…read moreover terrible told me they're going to come pick up four trucks never called me wanted to ask when they're coming said they decided they didn't want them terrible business I dragged them out of the woods lined them up for him and they didn't even have the decency to give me a call would never do business there ever again guy behind the counter very rude and had no clue what he was doing

I ordered a turbo from Mark's to be shipped to Iowa. George told me he could not guarantee the part…read morewould fit, but I decided to risk it. The packaging was superb and the part was clean and ready to install. Here's the great part - the turbo didn't fit, as we knew it might not, and I returned it. I was immediately credited back the cost and the folks at Mark's are wonderful customer service people. They did everything they could to accommodate me. I am part of a car dealership and order a lot of parts from salvage yards. I could relate stories that you'd find hard to believe. But Mark's is second to none! Order with confidence - you won't be disappointed!

I have had many jobs performed here over the last several years and the work is always perfect and…read morewell worth the occasional wait . His shop is always booked because he is the best at upholstery ,convertible tops & more . I wouldn't go anywhere else .

They will NEVER call you back. I've been waiting and calling him for months now. Great at excuses...read more

Good inventory of parts and supplies with friendly staff. I have been to this store at least ten…read moretimes and been satisfied every time.

So just over two years ago I had my mechanic replace all rotors and pads on my 2004 Audi A6 Avant…read morewagon. We purchased the highest quality offered as I do not want to worry about warping or brake noise. Then when I start getting brake noise I brought the car back to the mechanic and he showed me that the rotors are scaling with pieces of the rotor actually pealing off the face. Note that this was still with the first set of NAPA's high end brake pads. Mechanic stated to me that this is clearly a warrantee issue with a product fault. NAPA who delivers to this mechanic daily responded with "sorry but the warrantee expired a few weeks ago". Really - That's Napa's position on what they offer as their best available product? Long and short is that as a single dad with two kids in school, I will not be purchasing auto parts from NAPA again for any of my 4 vehicles that are all ~ 10 years old. That age of a vehicle is the sweet spot for part stores as the consumer is typically not taking the vehicle to the dealer. I'll try to post a picture. AVOID NAPA brakes! Chuck

Very friendly service, even came outside and helped me replace the part on my car on their own.read more

Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm…read morenot going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue.

Got all my parts! Best customer service ever. Worked with me and we got all the parts we needed.read more

Top notch auto recycling facility. Great customer service and parts were exactly as noted. Look…read moreforward to doing business with them again. Nice to see another small family owned business doing well.

Recently picked up some parts for my car, as usual top quality with knowledgeable folks helping me…read moreout with installation instructions. New showroom is awesome! There is a reason I am a repeat customer, parts are of good quality, usually in stock and fairly priced.

horrible customer service. Rude and threatening. Inferior products That need to be modified to wor…read more buyer beware

Tried to find wipers for my car. Struck out at east windsor location day before. No customers in…read morestore but no one that was supposedly working there would help. Same deal here. Why bother. Just go to Amazon. lol

My review is soley on this stores apperance,product availability and staff\ store issues...was…read morefollowed around by some scruffy looking guy(you dont make your employees look presentable?) kept coming back looking for stuff but not even try to hide the fact he was watching every step of what i was doing...then i get to the front counter and theres (in tape minde you a note on the debit card reader"dont steal" or something to that manner)..now it all makes sence...you guys should train your employees better on being subtle not obvious..ive been coming to this location for over 10yrs now...will not be back