horrible customer service. Rude and threatening. Inferior products That need to be modified to wor…read more buyer beware

Great selection of products and good quality if, of course, you ever get your shipment…read more I am extremely disappointed with the customer service at Fusick Automotive. My dad is a collector, and I wanted to order parts for his Cadillac for his birthday so that his mechanic could get everything done quickly. When the car parts did not come after more than 3 weeks of waiting, I decided to shoot them an email. It turned out that they decided to not send my $400 order because the billing and the shipping addresses were different. They said they placed a call to my number, but I never got it. Besides, what about trying the other number? Or my email address? I was traveling abroad, and my American number was not working, WHICH IS WHY I SPECIALLY INDICATED MY EMAIL. Besides, the representative did not even offer and apology. I am not going to use their services anymore. I added a copy of our conversation for refe

Walked in. No one in the store - you think you could get some help? Asked where the wipers were,…read moregave up when I couldn't find them. Walked out. No one offered to help. Will go somewhere else. Four guys working and no one would help. Geez. Can you give zero stars?

Jason's customer service skills could use some basic training, Otherwise the store is very…read moreconvenient.

So just over two years ago I had my mechanic replace all rotors and pads on my 2004 Audi A6 Avant…read morewagon. We purchased the highest quality offered as I do not want to worry about warping or brake noise. Then when I start getting brake noise I brought the car back to the mechanic and he showed me that the rotors are scaling with pieces of the rotor actually pealing off the face. Note that this was still with the first set of NAPA's high end brake pads. Mechanic stated to me that this is clearly a warrantee issue with a product fault. NAPA who delivers to this mechanic daily responded with "sorry but the warrantee expired a few weeks ago". Really - That's Napa's position on what they offer as their best available product? Long and short is that as a single dad with two kids in school, I will not be purchasing auto parts from NAPA again for any of my 4 vehicles that are all ~ 10 years old. That age of a vehicle is the sweet spot for part stores as the consumer is typically not taking the vehicle to the dealer. I'll try to post a picture. AVOID NAPA brakes! Chuck

I've used the napa paint store several times buying product in my line of work- this last visit has…read moremade me want to find another supplier- I had paint mixed, like several times before, yet this time, I got half the paint I normally get, at the full price- the job wasn't able ti be finished, and the employee says they all get the same amount of paint mixed- he wouldn't even look at the difference in ounces, nor the fact that I know how far 8 ounces of base coat can be sprayed- now, costing me extra time and money, the panels have to be wet sanded, again- so that more base coat can be applied- which I'll be getting from somewhere else- this paint supply store has gone downhill the last couple months in my opinion- however, if I know for a fact that Ms. Patty is there, I'll buy product- she's the best at her job, has the knowledge of products and how to apply them better than some of the guys I've worked with in body shops- if Ms. Pattys at work, great place, if she's not there... keep rolling to the next place.

Been a customer of Mark's Auto for many years Mark is a great guy miss him the new people that took…read moreover terrible told me they're going to come pick up four trucks never called me wanted to ask when they're coming said they decided they didn't want them terrible business I dragged them out of the woods lined them up for him and they didn't even have the decency to give me a call would never do business there ever again guy behind the counter very rude and had no clue what he was doing

I ordered a turbo from Mark's to be shipped to Iowa. George told me he could not guarantee the part…read morewould fit, but I decided to risk it. The packaging was superb and the part was clean and ready to install. Here's the great part - the turbo didn't fit, as we knew it might not, and I returned it. I was immediately credited back the cost and the folks at Mark's are wonderful customer service people. They did everything they could to accommodate me. I am part of a car dealership and order a lot of parts from salvage yards. I could relate stories that you'd find hard to believe. But Mark's is second to none! Order with confidence - you won't be disappointed!

Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm…read morenot going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue.

Very disappointing customer interaction and problem resolution. Would have appreciated anybody…read moreshowing sensitivity to the situation.

I stopped in minutes prior to closing looking to kick tires on a bed liner. When I was advised he…read morehad used units and was willing to stay late to install it I went for it. Turns out it was the owner, Tom. He installed the bed liner and we shot the breeze the whole time. Great Guy, Great Shop!

From the owner: Killam, Inc. has been a family owned and operated business for over 55 years! Today the 2nd…read moregeneration of the Killam family, Thomas Killam owns and operates the business. Killam, Inc. has been providing professional and friendly service throughout Connecticut and Western Massachusetts for many years. We install while you wait with the best of care to your vehicle. From accessories to truck caps for all types of vehicles, we will take care of your needs. The Truck Cap selection you see on our website is only a small portion of what we can help you with. If you don't see exactly what you are looking for please contact us and we would be happy to try to help you with your needs. We not only have one of the largest inventories of new truck cap