I had 3 rooms that failed installed by Lowe's in 2018. They…read moreonly give a 1 year install guarantee I did not want to go through the buoracacy of a big box store. I called Scott he explained he just had a knee Replacement and was hurting and would get it done for me. Next day Scott with 2 canes and his helper AJ came and Scott insisted he walk up 13 stairs To get the job done. I live In Simsbury a good drive away. I set him in a chair in the doorway and he gave AJ the plan In 2.5 hrs job was compleated and Scott 70 plus years old 2 canes with me in the front walked down 13 stairs to his truck. His company 45 years old AJ and Scott should get A Medal!!! Never seen more determination in a human in my life. He has a showroom in Hartford and does Everything in flooring you will Love Him Thanks for reading this I was compelled to Thank him any way I could.

From the owner: We're a family owned, full-service flooring company providing expert installation of all flooring…read moreapplications and quality customer service for your home or business for more than 3 decades. We also provide restretching and repair services.we remove carpet bubels and wrinkles. Please visit our showroom at Pro-Source, Murphy Rd., Hartford, CT, for a wide selection of residential and commercial flooring products. No job too big or too small!

zero stars, bad business, horrible customer service, sorry dalene, just calling you out, fitting…read moresince you never returned my calls either! so, cheap, yesssss, it was a warehouse. shitty product, double yesssssss! should you stay away????? yesssssssssssssss serves us right for thinking a company stood behind their product, dalene obviously doesnt, so maybe you shouldnt STAND on theirs! (OMG, im so good with yelpuns!) history. wife went looking for a new floor several months ago. she did her due diligence going to ANY flooring store in connecticut and landed on a few options, this seemed to be the most appropriate. seeing that we were on a budget, went to try their warehouse in hartford. getting in isnt easy, you need to make an appointment, but so it is sometimes. mike met us out there a couple days later and answered our questions, pretty hands off, but available should we ask anything (should have asked do you stand by your shitty product!) found something we liked, biggest concern was keeping it under 3 a sqft and loaded up the minivan (they did help us bring it out to the loading dock) and we loaded up out 700$ of new flooring and brought it back to the house. we unloaded, let it acclimate and then off to install, and curse, and lots of cursing!! the product kept breaking with little effort, after 8 (EIGHT!) boxes worth of attempts, we figured out this wasnt going to work. either the product snapped with install, or it popped apart if we could get a line done. finally after DAYS of effort down the crapper we knew this wasnt going to work and we needed an alternative. let me also put this in writing, this is a warehouse, its final sale. silly us as we assumed it wasnt going to be broken from the go, so in this case, i would have expected some sort of consideration, maybe just take back the unopened product, sure we were going to eat the 8 boxes of broken attempts, but at least its something back for money basically left to burn on the front lawn. ultimately we went with costco, yep, they sell flooring. Life Pro Tip, if you pick it up, its way cheaper then shipping (about $2.50 a sqft). after getting their product, the LVT snapped as it should, and off we went, took about 4 days non stop to get it installed, but 3 months later, still looks fantastic and better yet, we realized it wasnt our ability, it was Dalenes inferior product. well, as you would expect, we tried for MONTHS to get ahold of the GM, no returned calls or emails. i gotta tell ya, shocking considering how 'great' they were with follow up before they got our money. I even went into the manchester store and spoke with brian, he assured me someone was going to give me a call, only fair and respectful (his words) well, 3 weeks later, im still waiting and since they dont care, i figured i would share with the fine viewers of the internet. still looking for a flooring company? try costco! I stand by my flooring review (ok, i did use it twice, but its clever!)

Just the perfect spot to get affordable padded carpet squares…read more For all of you with children or pets know the headache of spot cleaning and going through many rugs and carpetting due to pomegranate juice stains and marked territory.. I'm talking about my daughter here.. just what was she thinking is beyond me. Any trip to a Home Depot will leave you broke not to mention we should all try to support our local small businesses, as in what is left of them here in CT. Dalene Flooring Outlet Center has a great selection of tile, wood and carpet choices from basic to unique. Michael Leite was knowledgeable with a no fuss easy attitude. He was helpful without crowding me or trying to push a more expensive product over another. Offered a discount as I choose to purchase a padded carpet square to ease the hurt on my wallet without any haggeling or other sales gimmick which was much appreciated. You can't go wrong checking out this place if you are in need of decent flooring wether its for your businesses or residential and you want to stay cost concience. Located straigth off the Brainard Airport Road exit off 91

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

Kaoud Rugs is an outstanding business. They have always treated us with personalized care and…read morerespect. Each interaction has been like we are part of their family. We have gotten two gorgeous rugs that have transformed the rooms that they are in. We also used them for carpeting our entire second floor. Their products are excellent quality that I'm sure will last for years. It's expensive, but you get what you pay for! So thankful for this business and I know we will be back for more one-of-a-kind rugs.

Excellent service! Irena was absolutely great to work with and a real asset to the company. Very…read moreprofessional, and extraordinary with all communications. Could not recommend enough!

Leslie and her team do amazing work. We got carpet for our new master bedroom, wood composite for…read moreour bathroom floor and tile for the shower. The installer was top notch!

A wonderful job done. The installer', Greg worked very hard for two days. Very professional. He…read morepatiently explained the process. I want to thank Michael for hooking up the gas. I am very happy with the vinyl floor.

On Monday I called McCauley and told them I needed carpets in two rooms stretched due to ripples…read more Dennis said he would be here to do the job on Friday morning at 9:30. Thursday, around 6 p.m., his wife called to say that he couldn't make it on Friday, so he would be at my home on Tuesday at 9:30 a.m. I had already emptied both rooms. On Monday night, again around 6 p.m., his wife called to tell me that he would not be able to come the next morning and wanted to reschedule. I said ABSOLUTELY NOT and hung up on her. I do not recommend McCauley Flooring at all.

Thrilled with my new dining room vinyl plank floor. Dennis arrived exactly on time and worked all…read moreday to complete what is absolutely perfect. Very fair prices, excellent customer service - he's my floor guy now and I cannot wait until my next project. Thank you Dennis for an outstanding job.

Kaoud is our number one choice in selecting handmade rugs for our home. They always provide…read moreexcellent customer service! And we love how Irina remembers us and what we purchase two years ago! Thanks Kaoud!!

The salesperson was so helpful and friendly. I purchased a beautiful rug from her. There were so…read moremany rugs to choose from.

Hired to install LVP flooring, they snapped a pipe in our dining room and left instead of shutting…read morethe water off or calling us. caused hundreds of thousands of dollars in damage and their insurance is uncooperative. We have lost tens of thousands of dollars and are still displaced from our home almost two years later. Business owner promised a call back with a solution and never called back.

From our first phone call to the end of the job, Ed, Nick, Katie and Matt of Elite Flooring have…read moredone a great job for us. We decided to refinish the old wooden floors in our living and dining rooms. Along the way, we wanted to replace a flagstone entry way with new vinyl coated tile. We visited the Elite Flooring store and found a large selection of tile designs. Katie and Nick helped us navigate the options to suitable choices. We found their bid to be in-line with others, and we were developing a lot of confidence in the Elite team. Ed and Matt started on the promised day with the sanding of the floors. The sanding was done skillfully, and the floors were perfectly smoothed, removing scratches and stains accumulated over the years. After selecting from several choices of stain offered by Ed, he and Matt proceeded to complete the staining along with 3 coats of poly. The floors are incredible, with a character they did not have before. The job continued with the removal of the flagstone hallway floor, repreparation of the subfloor base, and finally the installation of the tile and grout. The result is phenomenal. During the job, we additionally hired Ed to stretch a few carpets that had become wavy over the years. He was able to do this work without a major move of furniture in those rooms. All told, Elite did the job on-time, on-budget, and with our complete satisfaction. All of the Elite team are personable and easy to work with. We are already thinking of some more jobs that we will hire them to do. We highly recommend Elite Flooring. Additional work done on February 28, 2017: EFS did such a good job with our hardwood and tile floors, we decided to hire them again for replacing our family room carpet. Our family room has an usual stone fireplace, making carpet selection tricky. But Nick and Katie's EFS showroom has plenty of top-of-the-line high value carpet and padding products. We were able to find the perfect carpet to go with the room, at a reasonable price. We also decided to the family room should have a small vinyl tile entryway transitioning to the carpet, with tile similar to the type we used in the last job. Because we have pets, we asked the EFS installer, Ed, to arrive a day earlier to remove the existing carpet and treat the floor with a Bin sealer. Although we didn't ask for this, Ed also screwed down the subflooring in areas that had developed squeaks. This is something that our previous carpet installers never did. The next day, Ed and Matt installed the pad carpet and vinyl tile in only about half a day. They cleaned up all of the debris, and left us with a phenomenal room. We are very pleased, again, with the work they do, and will be hiring EFS more work soon.

Owner came to my home and took measurements for all 1,500 ft . Did not offer any suggestions…read more Painter was told by G C to remove all baseboards. Because this was done i have to pay at least another $1000 to put them back on. Toilet and sink in bathroom had to be removed and a plumber they knew came & charged me $600. I have a relative in the building that is a plumber who would have done it for zero. GC suggested a person to replace baseboards but when i called him he never returned my calls. There is more but this is enough for now. Never again and that is sad because i always tried to do business with companys in Glastonbury

Was looking for updating to porch carpet. The sales person immediately knew what to show me,…read morerecommended type for endurance and look, and encouraged me to wait 2 weeks for new 2021 colors to be available from manufacturer. When they were in, she contacted me and let me borrow board to test color and lighting at home. Her advice and rationale helped me to pick best maker, pile, design, and color. We ordered the carpet and once temperatures were high enough for glue to set, installation date was set Installer was excellent. He knew what to do, loved all of our furniture without a complaint and lay the perfectly measured carpet. He vacuumed his mess up and left quietly. Bill arrived this week. Couldn't ask for better service than we received.

David was wonderful to work with. He was so kind and really helped us to pick the best carpet for…read moreour needs and budget. With a pressing installation deadline (my due date), David and the entire team worked hard to get it installed early! Every person knew we wanted it "before baby" and always checked on us too!! We felt cared for and we absolutely love the carpet. It looks fantastic and I couldn't love it more if I tried.

I will be honest up front: This was my only experience hiring someone for flooring. We got quotes…read morefrom multiple places though, and ultimately went with Epstein based on local recommendations, how knowledgeable and friendly they were, and the fact that their price lined up with what I was expecting. One of the quotes we received was from a big box store, and I do not recommend. On top of taking forever to receive, their specialist told us they couldn't do something that Epstein said was absolutely no issue. The two men who came to do measurements for Epstein Brothers were clearly professionals to the point that this was second nature to them - bouncing ideas off of each other on the spot, keeping me in the loop with their suggestions, making sure anything I decided on was something that wouldn't need to be changed down the road (for example, making sure we weren't redoing the downstairs bathroom anytime soon before they custom cut vinyl planks around the existing vanity and toilet). The installer that showed up was incredibly professional, efficient, and even helped my husband move a heavier object to make room for the new carpeting. The salesperson who helped us decide which carpet and vinyl we were going with in the showroom was also incredibly helpful. Not a single person was pushy, and they were all honest and upfront with what was and wasn't a good idea. We will definitely be going to Epstein when we inevitably need to redo the kitchen and upstairs bathroom. They earned a customer for life out of me!