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    Carpets On Wheels

    5.0 (2 reviews)
    Closed 9:00 am - 9:00 pm

    Services - Carpets On Wheels

    Carpet installation

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    11 years ago

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    Post Road Carpet One Floor & Home

    Post Road Carpet One Floor & Home

    (6 reviews)

    I would like to share my details why I chose Post Road Carpet. I started my search in October to…read morefind the right carpet and right installers for my bedroom precisely 17'x 16.4 " this is a large room. I found a carpet in one of the below mentioned stores: The carpet is from Nourison Homes, Grand Textures Pastures. The carpet runs 13'.9 "meaning there must be a join involved as the carpet inorder to fit the size of the room. This was not going to be an easy project. So, I set out to find a 5-star carpet store with in-house installers. I visited major carpets stores in Massachusetts Danvers, Burlington, Canton, Andover, Wellesley, Wilmington, and the NH Monadnocks Region. I was very disappointed in the carpets stores I visited. The reasons for my disappointment are: A good selection of brand name carpets but installer reviews were 1 -star poor. Many carpet stores contract out carpet installers they are not in house employees and they don't care. Other reasons, sales people did not check if carpet was in stock, yet came to my house and gave me inaccurate measurements asking me to hold the tape measure, then informing me I would have many joins and cross joins in the carpet in addition off the wall quotes, other reasons poor selection of high-grade carpets, Lack of interest in the project, and just telling me you will never find what you are looking for trying to sell me synthetic carpets. I needed to find a carpet store that sold Nourison Home Wool Carpets and had in-house installers from a store that had 5-star reviews: In December of this year, I found Post Road Carpet in Acton, Mass. I called Post Road Carpet and spoke to Zach Thomson a sales representative. I told him what I was looking for and I was in formed they carry Nourison Homes and they have in-house installers. Zach immediately called Nourison Homes and found out this vendor only had 21 feet left of the carpet I was interested in. At this point, I decided to select a different color but same wool carpet from Nourison Homes. I asked for a quote. Zach Thomson came out same day. In hand he had a digital laser measuring device that gave precise 17.4 x 16 measurements of bedroom within 7 minutes or less. In addition, he asked me how I wanted the pattern in the carpet to flow, either vertical or horizontal, and where I would prefer one join. I was immediately Impressed. I received an extremely reasonable quote and I requested a wool pad. So, almost a 2.5-month search for the right carpet, right store and excellent installers I went with Post Road Carpet. And then the surprise,I was informed the color I initially fell in love with came off reserve and they had plenty of the color Pasture carpet available . The store manager Joe was also on hand and confirmed the availability of the carpet with Nourison Homes. I was told allow two weeks for arrival at warehouse. In two weeks, the carpet arrived at Post Road. Now it was up to me to schedule installation date. I called them Christmas week and they said the installers are available December 27, 2024. I was absolutely thrilled. We moved some things to prepare for the install, as I live in a town house and bringing in a wool carpet up 2 flights for a 17.4 x 16 room is no easy task. The turns to the 3rd floor are narrow and I needed 2 bureaus and a king size bed moved by the installers. Two installers arrived promptly at noon. My husband and I were so impressed. In less than 3 hours, they moved the furniture to a small office, they ripped out a carpet that was 25 years old and brought in the new carpet on their back and did all this without any mishaps, no nicks, in fact we did not need to prepare as much as we did because these installers were amazing short of a miracle. I cannot even see the join as the carpet was laid with perfection, The wool pad is so supportive and the insulation of the carpet removes the cold from the floor. I want to Thank Zach Thomson the sales Representative for an amazing job 100% ***** I want to thank Joe the store manager for an amazing job 100% ***** I want to thank the two magical installers, (sorry I did not catch their names for an amazing job 100% ***** This was a huge project my quest lasting 3 months ended with Post Road Carpet in Acton Mass For delivering a beautiful wool carpet as this was all I hope for and more. Thank You so Much, Paula Marshall

    The rugs are nice. The installer was nice and professional. The cost was incredibly high!! I…read morecould've done the whole house for 75% the cost if I wasn't new to the area and didn't know better. And if I never have to speak to the salesperson again, it will be too soon! The man talks way too much for a busy customer and I always left the calls feeling anxious to get to the 15 other things I needed to do. Furthermore, the service is less than stellar. I asked for someone to look at a seam a month ago and was told the installer would be out. I was still waiting 38 days and several calls later.

    Absolute Floors - Absolute Floors brings warmth to modern kitchens with elegant hardwood style and strength you'll love.

    Absolute Floors

    (2 reviews)

    My March 27 review at least got some action--a message from the owner. The only contact from him, I…read moremight add, except to ask me to consider taking down the review and promising complete satisfaction. The job was finished on April 15, 19 days after the review. The appearance is acceptable. Granted, matching my old woodwork was difficult and they tried very hard to come up with a satisfactory solution including replacing the wood--twice and sanding and refinishing the stairs (at my expense). The contract warns of unforseen problems with the subflooring. That cost me an extra $5400. I was warned that the walls might be damaged, and they were. I was warned that the moldings might be damaged, and they were. On the bright side, the workmen were friendly and considerate and they worked very hard. My salesperson was also very pleasant and tried very hard to provide a positive outcome.

    One month since initial contact and no carpet installation date to show for it. I recommend finding…read moreanother business, especially if you are hoping to get carpet installed on a tight timeline. I reached out to them on 11/25 for a move in date of 12/28, hoping to get carpets installed before then and figured we had plenty of time as it was more than a month out. We scheduled an initial appt for 12/5 and I made sure they knew when the move in date was. 10 mins after the appointment start time and only after I had called to see if anyone was still coming, a friendly rep arrives to take estimates. I inform them up front that we will want a few variations of quotes as we figure out which rooms we want to cover now versus possibly later, and again, when our move in date actually is. 12/10 we get a couple of quotes. We ask them to look at more flooring samples. My partner goes in to grab sample boards on 12/14, we ask for a final configuration of 2 quotes and they send one on 12/17, and the second one on 12/19 after I checked in with them again on 12/18. They only get carpet installs on Tuesdays and Fridays and initially claimed to be able to do it over the weekend of 12/21, but when we pushed them about actually scheduling a day, especially since move in date was imminent, they claimed it would be 12/27 and 12/28. After we reminded them 12/28 wouldn't work since that's move in day, they said 12/26-12/27. It wouldn't have surprised me if something else would've come up that pushed things back by another couple weeks. Their internal communication and organization seems to leave a lot to be desired - there was even one point where the rep who'd visited our home prior called me thinking I was a different client. One of my biggest pet peeves is when a party who has been dragging their feet through an entire process turns around to tell you "timing is crucial". No apologies for delays or indications of surprise on their end when we inform them we will not be continuing with their business. What a waste of stress and time during an already harried period of moving.

    Carpets On Wheels - carpetinstallation - Updated May 2026

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