My experience with this family owned and operated carpet store was terrific. I had never purchased…read morecarpet before and found a recommendation for Carpet City on a website written by a carpet layer who is not affiliated with the business. Lori, the owner, was extremely personable & helpful, guiding me through the process of determining my needs & evaluating the pros and cons of different products. Carpet City does not get a commission from different manufacturers, so the focus is on finding and selling a carpet which fits the customer's specifications and price range. James, who came to our house to measure, then returned to remove & replace the carpet was meticulous, friendly, & very precise in his work. We couldn't be happier, both with the quality of the carpet but also with integrity of the business owner and her staff.

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

I stopped by Carpet City and no one greeted me, I had to approach them and the salesperson did not…read moreintroduce herself to me or ask for my name. Carpet City was not a good shopping experience, I will not buy my carpet from Carpet City.

13 years ago, I asked for flooring to be put in my lower level that would with-stand possible water…read moreseepage. We had just remedied our water problem and wanted to assure that a flooring was going to make it through water before putting down anything permanent. I wanted something we could lift up if we had water and no carpet pad. An older gentleman at Carpet City,who claimed to be the owner, assisted. He recommended indoor/outdoor carpet and took me to a back area to show me some carpet. We have not had any water problems since our fix but had a resin come through the carpet whenever any friction was applied. Years later, we finally decided to pull the carpet and found a still tacky glue remaining. I consulted the current owner of Carpet City & Hopkins Tile and Carpet. She blamed me and everyone else. She promised to call me back with a solution and never did. We hired a flooring company, and they found two different types of glues used to adhere the carpet. One was appropriate and the other used with a trowel which should be used only with tile flooring....not carpet. The glue was tacky enough that he walked out of his shoes. The expression he used was that this was aggressive and now they have to scrape still tacky glue. That is what was coming through the carpet ... anytime any friction was applied...very early in its years. It was costly to get an inexpensive flooring removed because of folks who are not professionals or not experts...the Carpet City folks. The lower level is bone dry! Never ever do business with a company who does not follow through the directions given or does not even assist in a remedial process for the mess they created.

Couldn't give you a review of their products but I can tell you their service is absolutely AWFUL…read more I made an appointment a week in advance to get a quote/estimate on the upstairs level of our home. I received a confirmation email and text of my time. I stayed hone from work for the 3 hour window waiting for a representative to show up. 5 minutes before the window ended, I contacted the company trying to find out what was going on. I didn't hear back for another hour that someone would be helping me. The new representative just pretty much brushed it off without much acknowledgement until I mentioned the inconvenience. He then told me he was going to call me to talk and didn't call for almost an hour. I messaged again to check in and he said he would call in a second and yet again didn't call. When he came over it honestly felt like I was being read a bunch of lines about the deals he was "giving" me that were clearly standard to make customers feel like they are getting a deal they aren't. He also pretty much insulted me for offering to pay cash to help with the pricing. (Mind you he also told me he was 26 so I am attributing a lot of this to lack of maturity/age) He then told me he would be getting em my estimate the next day and we made an appointment time. An HOUR after the time had passed he messaged to tell me we couldn't do it that day. We rescheduled for today and it's now 40 min past our time and I haven't heard anything. I really was ready to make a purchase if this company had cared enough to follow through with anything. I'm seeing they have great reviews on google but I missed the massive amount of 1 star reviews on yelp. Now I'm not even surprised and feel stupid for wasting my own time and not doing better research. Go literally anywhere but here for your floors and save yourself the headache

My daughter purchased 5k in carpet from the St Louis Park MN store. She was assured that all doors…read morewould fit and would be hung after carpet installation. All doors do NOT. The customer service manager refuses to correct problem. He was rude and told her it is her problem. Now that they have the money they do not care at all. Stay away from the St Louis Park store and probably all. I contacted the corporate office and they do not even respond.

We had a great experience working with Floors of Distinction. They worked with us to replace our…read morewood flooring in our kitchen and hallway and our stair railing. They were knowledgeable, personable and very helpful in guiding us to get to a good decision. I worked mostly with Colleen and she was great, and, all of the team members that supported the project were great to work with. They came to our house a few different times before, during and after the project. The level of service and quality of work was worth what we paid. I recommend Floors of Distinction and will work with them again!

I would highly recommend Floors of Distinction for any flooring needs. The selection is outstanding…read moreand service even better. Bruce was very knowledgeable and patient. I can be very indecisive and never felt pushed into making a decision. I am very happy with how my new carpet turned out and will have no hesitation about using them again in the future. Thank you Bruce and team for your work!

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

Thank you, 651 Carpets, for a job beautifully done. The entire process was seamless and efficient…read more From the moment the sales representative arrived to the final installation, I truly felt I was receiving white-glove service. Every employee was top-notch--knowledgeable, courteous, and incredibly helpful. I absolutely love the new flooring and have already received many compliments on how great it looks. If I could give 1,000 stars, I would without hesitation. I highly recommend 651 Carpets to anyone looking for exceptional service and quality.

Where to start.... Shortly after installation, the flooring began peeling and lifting in multiple…read moreareas. This is extremely concerning, as new flooring should not show signs of failure so quickly. The quality of workmanship does not meet reasonable professional standards, and the materials used appear to be subpar. In addition to the poor installation quality, I have been disappointed with the lack of responsiveness (Aaron the mananger) and professionalism (Stephanie) from your customer service team. My attempts to resolve this matter have been met with delays, limited communication, and no clear plan to correct the issues. As a customer, I expected accountability and timely support, especially for work that is clearly defective. They are quick to reply when selling you flooring. Now that there are issues, they ghost you. Consider other options than this company.

They set up install for 8-12 in morning took day off and moved everything i to basement. Had not…read moreheard anything by 12:15 called said they would check called back and said installer had family emergency. I responded with why was i not called and was told they just found out(interesting). They said they could come tomorrow and I requested a shorter time frame for heads up. They still gave me a 4hr window which I can't afford to wait around the house all day again. Very frustrating with customer service they are affiliated with home depot.​

Vinyl Planking Installed for 3 rooms with old carpeting removed…read more Our Installer was Luis & his Crew & they did an awesome Job. They were on time to begin the job & they finished the Job with cleanup completed in the time they stated they would . It turned out wonderful!! Very Pleased with the finished outcome. Tori San Filippo was the young lady who helped us when we entered Erskine Floors & Interiors. She was so knowledgeable & helpful in choosing the best product for our money!