I have used Bob's both in my home and in my business. Every time the workmanship has been excellent, but I had to write a Yelp review this morning because of the amazing customer service I just got.
I had 3 carpet remnants made into area rugs for my home. When they were delivered, 2 of them were the wrong size. To be honest, I am not sure where the mistake was made - it could have been that the employee wrote the measurements down wrong, or it could have been that I read them to her wrong.
But when I called to tell Frank about it, he sent a team to the house, no questions asked, picked up the rugs, and is fixing the error. I'm so impressed with the customer service and the positive attitude of the Bob's team.
I highly recommend Bob's for both product and service quality. read more