Sumner Carpet One sales associate, Deborah, is very professional and great to work with. She made wonderful recommendations for our carpet replacement installation project. read more

Sumner Carpet did an excellent job installing my carpet. It turned out beautiful. Mike the installer was great along with his helpers. My carpet was installed a year and half ago and still looks beautiful. I highly recommend them for any flooring you need. read more

Hate to knock a couple stars, as our carpet turned out beautiful and their pricing was cheaper than the other quotes we received, but we had a pretty poor experience with our salesperson, Dana. When we walked into the store initially, we were hardly greeted and were never given an overview of current inventory, nor did he explain anything about what was in the showroom. We fended for ourselves and ended up picking out some samples and took them home - but left the initial visit with virtually zero information on quality or price point. The salesperson came out to give us a quote but provided a quote and nothing else - no info on warranty, install/lead time, etc. This should all be standard. He essentially acted like it did not matter if he got the sale or not - nor did he give us any information on what we were investing in with the new carpets we had selected. We then even had to call the day before the install to confirm all was set (should be the salesperson doing his job). I will say the installers were absolutely incredible - a father/son team in the business for years-- they got it done so quickly and everything looks great. From there, we never heard from our sales guy - I had to call 5 days later to give final payment and on this phone call he never even asked how it went or if we were satisfied - I had to ask on the phone "are you going to ask me how everything turned out?". Wanted to give this guy the benefit of the doubt that he would turn around his attitude but from the beginning we had a terrible experience with our salesperson and we will not recommend Sumner Carpet One for this reason - which is very unfortunate, especially when folks want to support local but options are limited. I do highly recommend B&B flooring, who was their subcontractor for installation. read more

If you've shopped around for carpet then you know Carpet One in Sumner is the winner for quality and value. We shopped around, got 4 bids and the clear choice was Carpet One Sumner. Heather Reese came out and measured our home, talked about the style we chose and within a couple of weeks (during uncertain times for deliveries) we had beautiful new carpet installed throughout our home. The installers Branden and Brian came out on a Wednesday and did two rooms, Thursday did three rooms and the hallway. Friday finished up with three rooms and the stairs. AND they moved everything out of the rooms. Due to my bad back, I wasn't able to help move furniture or the boxes. This kind of flexible schedule allowed us the ability to not have to move everything out of our home to get new carpet. Branden and Brian were prompt at 8am each morning. I've never seen this large of a home project, go so smooth and quick. The quality of the install, and the carpet speaks for themselves. Thank you again to the team at Carpet One Sumner; Shaylay, Heather, Branden & Brian for an excellent experience, beyond what we expected. I highly recommend if you're shopping for new carpets, you visit Carpet One Sumner for a quote. You won't be disappointed. read more

I've been holding off on writing this review. This company works directly with Evergreen which in turn, works directly with the insurance company. I'll be writing separate reviews of each since each one warrants it. I bought a new construction home. Unfortunately, the plumbing company did not properly place the seal in the guest bathroom. While I was out of town, the water damaged the wood flooring. I met with Heather and she seemed very nice and professional. She's the reason I'm giving this at least one star. Needless to say, this process dragged on for much longer than it should've because of miscommunication and lack of interest in getting the job done. I was told that the flooring would not be a perfect match and so I'd need to replace the flooring on the entire first floor. I trusted Heather's advice and didn't question it until the employee came by to finally start the job. He mentioned that the flooring looked exactly the same as what I had previously. He was extremely unprofessional and cold. I felt uncomfortable having him in my home. He completed the job in 3 days as promised. I was alerted by the alarm system, that the garage door had been opened a few times. I asked him if he needed something and told him to not go in my garage. When he was done and loading things into his vehicle, I walked around the dining room and noticed a couple of the boards were lighter than the others. I decided I would wait until the next day and look again with fresh eyes. Unfortunately, I had a bad feeling and remembered that I had about 16 old boards in my garage that I had planned on using for my gym. I went to the garage and only had a few left. I asked him if he used the old boards and he denied it. I started recording the conversation and asked him again, telling him that I knew he used the boards that he saw me place in the garage. He then stated he used a couple but then admitted he used several. I was beyond angry because we could've just replaced the wood in the bathroom instead of wasting all this time and money replacing everything. He did apologize but the damage was done. I now have old boards mixed in with the new ones. Also, there's a scrape on my mudroom wall that matches up perfectly with him removing the boards from my garage. He did acknowledge that he probably did it but didn't know. I also have a board up against the island that sounds like it cracks every time you step on it. I regret not doing my own research and just going along with the "convenience" of working with one company that subcontracts out. Side note: He did not clean anything. I had dust from all the cutting outside and inside. It's a small thing compared to everything else. I did contact Heather as soon as this happened and she said she had spoken to him about it and he was apologetic. She also said she would order another box of wood and drop it off. I have not received that. I cannot stress how horrible this experience was. If you plan on getting work done, check around and get someone that truly cares about the work and doesn't give excuses for when it's done incorrectly. read more

Went in to look at and potentially purchase carpet for my entire house. Two employees were there. One was with a customer. I wandered around and looked at the carpet. No one ever acknowledged I was even there. All they had to do was say hi and tell me they would be with me as soon as possible. From the prices on the carpet they are very expensive. Don't waste your time at this place. read more

We purchased new carpet for our home from Sumner Carpet One. We have used them for years for our flooring and counter tops needs. This time we had a problem with installation but after one call to Heather things were resolved. Highly recommend. read more

Picking out Luxury Vinyl Planks with Cheryl was such a positive experience! She helped me decide which would look best with my existing wall color and also was very responsive when I left messages for her to call me back. Carpet One was cheaper than the other flooring stores that I had checked out, too. Overall, my experience with them was great and I recommend others there without reservation! read more

We have had 3 different areas recarpeted, 3 different installers, On was Jack, cannot remember they other 2 and the last crew was the 2 Steve's! All professional, on time, and very skilled! A special thank you Cheryl for her excellent skills! read more

Don't buy Kenwood flooring. Kenwood and Sumner carpet don't stand behind what they sell. I have horrible haze that I have complained about since day one. I've tried every suggestion Sumner carpet has told me to try. No one will take any responsibility. Disappointment i don't have support of the Sumner One, all the referrals I've sent and what I've purchased there. Time to move to another company. read more

Due to a water leak from my dishwasher We needed to replace the floor. Heather from Sumner Carpet One was so very helpful. Not only in helping us choose the flooring but also putting us in touch with a contractor to repair the other things ( but that's another post). The installers she sent were a great couple of guys. They were prompt and very knowledgeable and did a great job on the floor and trim. It was a pleasure doing business with her. We won't hesitate to recommend her to our family and friends! read more

Sumner Carpet One - a kitchen with a sink and dishwasher - Carpeting Near Me - Sumner, Washington

These guys were great! Heather was awesome to work with, kept me well informed throughout the project. The installers were on time, friendly, and did great work. Would definitely use them again! read more

Called and emailed through online. Waited 1 week n no response. Read reviews and can see that many had similar problems. No call no show no luck for you. Bad for business. read more

Cheryl worked with us on selecting floor covering, counter tops and back splashes to match existing cabinet and fixture colors. She made several recommendations on design and quality of products. After installation we are very pleased. The installers paid close attention to detail, were punctual and were very friendly. We will definitely be recommending Sumner Carpet One in the future and recommending them to friends and family. read more