Hard to believe this place is still in business if my experience is typical.. Trying to get quotes…read morefor hardwood floor refinish - went on their website and requested quote - no reply.. Next day called store and left message - no reply.. next day called and left message second time - asked if they were still in business - following day got a call from someone who's area code was not familiar - said someone would call me. Someone DID call me - rudely asked "what do you want!!" - said someone else would call to schedule appointment (Ain't heard back).. Called Jordans flooring in Martinsburg and had appointment in 23 minutes.. If you call Tripps and get a message saying they are busy helping another customer, just call Jordans cuz you'll never hear back from Tripps!!! Poor business..

Tripp's recently removed some ancient carpet from two rooms on our main floor, replaced it with 3"…read morered oak planks to match our existing hardwood floors, and then refinished everything. It all looks beautiful. Travis and Ethan were punctual, nice, helpful, knew everything, and really did a great job. I'm so pleased that I've now hired Tripp's to remove the old carpet from our basement and redo the whole space in vinyl laminate. Can't wait to see how great it will look and how much it will improve and update our lower level. Kenny was super helpful in educating me about LVPs- great service. Michael is so nice.

Our experience with Burkholders was excellent in every way. The sales people Ashley and Kim we…read morevery helpful thoughout our project and several changes we needed to make. The installation was perfect Mark and Chris did top notch work cleaned up after themselves and took care of minor issues quickly and professionally

Burkholder's was paid to remove an old fiberglass tub in our primary bathroom and replace it with a…read moretiled shower enclosure, They were also paid to replace the old floor with luxury vinyl tile. Their price was high, but on par with other contractors. Burkholder's sales staff is very professional and their installer is very skilled. However, there were issues. When the installer cut out the old fiberglass shower enclosure, he did nothing to contain the dust. He did not hang plastic or use an air filtration system. Also, he did not have enough tarps to cover the entire floor, so roughly one third of the floor was not protected. Before the installer was about to grout the shower, I learned he was planning to grout the corners and other areas of a shower where dissimilar construction materials meet. Having done many home improvement projects over the years, I was fairly confident those areas should be caulked and not grouted. But I wanted to be certain, so I called the grout manufacturer, Laticrete. I spoke to two technical representatives (one used to work as a professional tile installer), and both advised against grouting those areas because the grout will crack. So, I told the installer to use color matched caulk instead of grout in those areas. He said Burkholder's has never had a problem with the grout cracking, but they would order the caulk that matches the grout. When I returned later to check on his progress, I noticed the entire shower was grouted. I asked him about that and he said the owner instructed him to grout the entire shower and caulk over those areas later. Applying caulk on top of grout is also wrong and something I confirmed with Laticrete. Grout is a porous surface, so there is a high likelihood the caulk will separate from the grout and mold will form under the caulk. I questioned the owner about this in a text and he wrote, "We always caulk after grouting, with no issues." Not true, according to the installer. They never caulk their tiled shower enclosures. The owner knew what he was doing was wrong, but did it anyway. I could have insisted that Burkholder's remove the grout and replace it with color matched caulk, but I was concerned they would do a poor job, just to make a point. So, I asked them to warranty the grout against cracking for 10 years. As expected, they would only agree to warranty the grout for 17 months. The normal warranty is 12 months. After the job was finished, I asked Burkholder's for their MHIC license number, and they could not produce one. In Maryland, unless you are a subcontractor performing work for an MHIC licensed contractor, you must have an MHIC license to do home improvements. That includes bathroom remodels and installing flooring, other than carpet. If you decide to use Burkholder's, make sure they are licensed to do the work you want them to perform. Also, know the law and insist they follow it. In Maryland, you can check the status of a home improvement contractor's license by going to: https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

I love my new tub and tile. I am likely to hire this company again for my Kitchen remodel after a…read morefew other higher priority jobs are done. Cemil and Henry took very good care of us and setting up the job was easy. A few notes about the kind of work asked for. We needed to replace tub, tile and fix plaster damage on the first floor that was directly under a hole in the old tub. Kitchen and Bath Shop solved these issues and the work was wonderful. The workers gave good expectations on when they would arrive on site. They were very respectful and friendly. They took very good care to protect my home from scuffs. There were maybe two small places where grout/plaster ended up in an unexpected place (near my bathroom doorknob and a small splat on my toilet bowl) however I probably just need a putty knife to sand down remove that. No remodel goes perfectly, there was a snafu with the supplier that ended up with us installing a different color accent tile than originally planned. There was also a delay in getting tile, but in the days of Covid, we were prepared for that. However, the company gave us a discount and did not charge for the plaster repair, which more than made up for the alteration. The more I look at the finished product, the more I am happier with the result. Work took seven days to complete, due to a delay in receiving tile. Cemil did mention that it could be up to two weeks to finish the job, so he set realistic expectations. The workers were very professional. And my family can shower like we live in a hotel.

AVOID: Caught my house on fire…read more Turns out they used unlicensed electrical contractors and didn't pull required permits or get inspections. Per MD State Fire Marshall inspector Patrick McGaha: heated flooring installed by KBS was leaking deadly amounts of voltage under my shower/sink/toilet, and secondly it caught the wiring on fire next to my children's bed due to non-code wiring. KBS owners Paul Panah, Cemil Yilmaz, Henry Yilmaz, and Mahir Zeynalov knowingly put my family in danger as they personally oversaw the construction. The insurance carrier on their contract says they never had a policy, and a valid policy was not provided despite 3 requests. Instead of offering to pay for this to be fixed, they hired a lawyer and cut off communications. Construction with KBS was a disaster. Since KBS hadn't filed permits, they had to hide company vehicles and workers coming and going from our house (this was our first remodel and didn't realize this was strange). KBS had 5 different project managers during the 2 months of construction work, each quit KBS. KBS had 3 unrelated construction crews since they kept quitting too. KBS then made changes to designs that made no sense, like installing a stand alone tub against a wall leaving a 1mm gap instead of a normal wall tub. Cemil Yilmaz tried for 3 weeks to forcefully convince us to accept this tub, making us very uncomfortable with him, despite everyone at KBS stating this was not correct. KBS also installed a heated floor in HALF of the bathroom, and then Cemil attempted to convince us to accept it. Other issues: tile stopped before walls, trim height varies up to 1 inch, wavy walls, faucets had internal damage from install, gouges in tubs, scratches on counters, and cracked cabinets. We made a complaint to KBS Corporate about our experience with Cemil and Henry Yilmaz, so Paul Panah and Mahir Zeynalov personally came out and took ownership over the project. Cemil Yilmaz then began pressuring for early payments, and ultimately overcharged us $2,000 which he did not want to refund. Work was finished but no required permits or inspections happened. Fixing the electrical issues requires the entire bathroom to be removed and redone (since it is under the floor) Multiple quotes at over $80k, and KBS offered me $4500. Expect a similar experience at any KBS since Paul Panah owns them. AVOID.

Kristen and her team were friendly and efficient. Frederick Tile provided me knowledgeable help in…read morechoosing tile and then followed up with timely communication regarding my order. The quality of the products I received is outstanding. Care was provided for every detail of my order, nothing was missed. The price is comparable to a big box store but Frederick Tile has much, much more to choose from. I had a great experience and highly recommend this business to anyone seeking flooring and/or tile.

Ok so I went to Frederick Tile for my shower stall which initially needed the entire shower re…read moretiled. Then it turned out that I only needed a couple of boxes out of 7 boxes of tile. The contractor told me it shouldn't be a problem returning the 5 unopened boxes. I was told they can't except the said boxes as they had to order the tile? The contractor was shocked saying he had never heard of this! Never again ever will I use this company.

Our mailbox was hit by a truck and I called Seawards Home Improvement and they came out promptly…read moreand replaced it. They went out of their way to do so. I would definitely call them again for any other home improvement projects.

Fantastic job on my garage remodel. Price was perfect along with communication and timing. Highly…read morerecommend to everyone!!!! Here are before and after pictures of the fantastic work.

Kevin had cleaned carpets for me and my daughter. He also, cleaned a sofa and a recliner. He was…read moreeasy to work with, offered us a good price and did a great job. I highly recommend him. Joan. Frederick, MD

Hamilton's Unlimited was here before the plumbers and had my house back to normal in less than four…read moredays - including new drywall and paint. On a Sunday evening, a huge clog backed up the drain for both of my 2nd Floor bathrooms and the water ran down into my 1st Floor ceiling. I got the water turned off and called the plumber and Kevin at Hamilton's Unlimited. Since I also have a Powder Room on the 1st Floor, I told them both it can wait until Monday morning. Early the next morning the plumber called to say they were running ahead of schedule and asked if they move me up. Of course, I told them yes. By the time the plumbers got here (early), Hamilton's Unlimited had already removed all of the wet ceiling, disinfected the framing, set up fans and a dehumidifier, and hauled away the debris. As a bonus, having the ceiling open like that helped the plumbers determine where the clog was which saved me even more time and money. That afternoon, after everyone had left, I was sure I'd be dealing with this for a week or more. However, over the next 48-hours, Hamilton's Unlimited kept in contact with me, even stopping by, to ensure that the drying process was progressing to their liking. By Thursday afternoon - less than four days after the leak - they had installed all new drywall, sanded, and fresh paint on the entire ceiling and one wall. Done. Like it never even happened - only quicker and less painless.

Frederick Kitchens and Bathrooms re-did 2 of my bathrooms and we've even contracted them to do our…read morekitchen next! If you want a job done right, give them a call, they'll leave you with fabulous results!

We had Frederick Kitchens and Bath renovate our 25-year old main bathroom. Nick, the owner, was…read moreresponsive and great to work with. As busy as their schedule was, he worked with our schedule that included a 2-month trip that delayed the start. They were still able to complete the job before our out-of-town guests arrived for the holidays. The work was well-done and completed on time. Kudos to Victor, who led the project and worked well with us throughout. NOTE: I tried to add photos to my review, but they appear with the first 1-star reviewers photos. The last four photos under his review are actual mine and Yelp duplicate one of my photos (should be three).

Genaro Carpet did an amazing job!! they refinished our existing hardwood, laid new carpet, hardwood…read moreand tile all for a reasonable price and in an efficient timeframe!! I highly reccomend Genaro Carpet and I look forward to using them again!

Julio and his guys are outstanding. They worked with us in the midst of a hectic move and redid our…read moreentire house! Beautiful hardwood, trim, and baseboards. Everyone who came into our home was efficient, timely, and did excellent work. They are kind and talented! I wouldn't go with anyone else and I've even tapped Julio for other contracting projects, since he is so reliable. I trust him completely. They have also done our backsplash and deck repair. the value and communication is unmatched. We are so grateful to have found Genaro Carpeting & Flooring!