This place is a scam! I had a house built and they put the wrong bath splash in the shower the tile I order for the tub was installed wrong and when I had to go to the city to complain about my builder this company falsified records etc, they submitted a copy of my signature on a piece of paper that was completely BLACK except for my signature and the city of Cheyenne board accepted it.... Never seen anything like it in my life. You build in Cheyenne through these scammers and you'll pay dearly, that whole town is in it together with the housing scams and prices read more

Worst customer service ever. Trying to get things done with the installation of our LVP has been a nightmare and one of their installers has been very difficult to work with and has had quite the attitude. Will never do business with them again. read more

I just purchased tile for my master shower with some beautiful elk and deer decks, it is looking better than I could imagine. I also bought some rustic look plank flooring and it goes wonderful in my new bathroom. The sales person at the Cheyenne store was great. Chris helped me design it all and she did a amazing job. I will post pictures once when get the whole project done. read more

Our kitchen needed an upgrade - a new countertop and backsplash. I chose Carpet Exchange to do this work for me. I worked with store manager Donna and service was excellent. She was accommodating and patient and helped me get the tile that matched my kitchen design and my wishes. The installers were professional and did everything fast. I do love my kitchen now and highly recommend this store. read more

Five star all the way including carpet, pad, and installation. I would definitely buy carpet there again.

What a TERRIFIC EXPERIENCE dealing with this store. I've been a business owner for 47 years and my opinion is that it doesn't get any better than this. The old adage that people do business with people is obviously the key to the success of this store. Donna & Chris are exemplary in making the customer feel well taken care of, spending time to make sure the correct product is presented to satisfy the customer which they certainly did with me. The installation crew was amazing with a job will done and unbelievably hard workers. One additional comment is that as a business owner I will say that Donna is successful because she has a tremendous passion for what she does. I will always refer potential customers to them . Robert Desserich read more

Just had carpet installed. Everything looks great. The sales people were extremely helpful. They even helped me pick out my paint colors. The installers were wonderful to work with. Looking forward to working with them all again on my basement read more

Have used Carpet Exchange on two different occasions...once for new construction and most recently with a remodel. Both times the staff was very informative, friendly and knowledgeable. No high pressure sales. No smack talk about competitors. Very pleased with their pricing, service and quality. Getting ready to talk with them about a small tile job in a bathroom remodel. Looking forward to another great experience. read more

A rip off. First we picked out flooring mid July, they said they would call up in a couple weeks. We never recieved a call. 6 months later we call to get it done. We were told that the wood, would be delivered on friday, nothing, then Saturday, nothing. The finally came monday evening. We told the salesman that we needed furniture moved, as I can not. We were then told that the installer would be at our house at 9 on Thursday, they didn't show up until after 10. Just for them to leave because they wont move the furniture . We talked to the salesman about all this and he continued to give us the run around and pass the blam on others, not taking any responsibility. We still have half of our house to replace the flooring. We will never use them again. read more

Great store!! Chris was a great help in getting the perfect carpet for my home. The installers were amazingly fast, and very curtious!! I will get ALL of my flooring here from now on! They are the BEST in CHEYENNE!! read more

We are completing our basement and needed to find a good, quality carpet at a good price. Since we had been purchasing a lot of our building supplies at Lowes, I thought we'd get our carpet there too. However, I could not find what I was looking for and after spending multiple days talking to multiple people I got nowhere in my need to purchase carpet. I then went to Carpet Exchange and spoke with Chris who is AMAZING! She has the best customer service, found us exactly what we were looking for at a price we were able to afford! I have already recommended her to a friend and will recommend her and Carpet Exchange again in the future. read more

great service wonderful installers all around very good job thanks to all staff for making this an easy process.