We used this business to order tile, carpet, and LVP for our lower level finishing. We needed to…read moreorder additional tile for the bathroom shower. They placed an order but when the time arrived it was not a match even though they had the original order information. They refused to credit this incorrect order. I would never recommend this business!

Our dishwasher broke and ruined our hardwood floor. Loveland Design assessed the damage. They…read moresanded the complete kitchen floor, stained and finished. The contractor that did the work did an excellent quality work and was able to create a stain the matched the color of wood next to it. We highly recommend the design center and the contractor that did the work.

I've worked with carpet exchange a few times now and have always been happy, especially with the…read moreinstallers. This time it was Marty H. He did a great job even though the flooring posed some challenges for him. He figured it out and it looks great. I'm very happy. Susan McDonald

We went here for our first time on Saturday. The staff was warm and welcoming. They inquired what…read morewe were looking for and immediately pointed us in the right direction. The showroom was big and clean. They did surprisingly have a pretty good selection of tile available to look at. We did find a couple of things we were interested in. The lady who was helping us was very funny and made us laugh. The prices seemed fair and were lower than what we had experienced from the other carpet store we had visited.

I'm really pleased with our experience with Northern Colorado Carpets. We used them for flooring…read morein the house that we built in Estes Park and it turned out really nicel. One unexpected issue we had after the install was that we have large south facing windows and there is one small part of the floor that receives intense sun/heat all day and this was causing the flooring to bubble just a bit. Derek recommended we use tile for that part of the floor and they swapped it out at no cost. The tile install also turned out really nice. I'm appreciative of all their help and will be using them again when we add an addition to our house.

NCC has old school customer service values which is so appreciated. A family owned business for…read moremany years, they get what it takes to make their customers happy. I highly recommend.

Great experience start to finish! Regina helped me choose the perfect kind of carpet for my…read morebasement after listening to my needs and design ideas. She never rushed me and even ordered some samples to be sent so I could try them out in different lighting and traffic patterns. We got updates from her immediately when we made our decisions and when it was on backorder, she was apologetic and still prompt. She made sure we fully understood what the installation process would look like before, during, and after. The installers were very professional and respectful of our space and walked us through each room when they were finished to make sure we were satisfied with the work. Regina just followed up with me to make sure everything was perfect. Graham's has great word-of-mouth so I'm glad I checked them out even though we're all the way in North Denver- there was a very small trip fee to come from Loveland that was absolutely worth it for such a great experience!

We've got a mixed review for Graham's Flooring and Design:…read more We wanted to get a couple different bids on materials and labor for replacing the slick vinyl floor at our new home in Loveland, Colorado. In addition to Peak flooring and Lumber Liquidators, Graham's is right here in town, as well. Lumber Liquidators has a bad reputation in both California and at this Loveland Colorado store, so they were eliminated from our list. Graham's was a tough one because we kept showing up at their door on days when they were closed for special events. While waiting for Graham's to have people in attendance we went to Peak Flooring and brought a big sample piece from the flooring we had left behind in California. Kristy spent a long time showing us various sample pieces and even encouraged us to take the samples home to see how they looked in our environment. Then an estimator came by and took measurements and then we finally found time to get to Graham's to get a competing offer. We brought our sample from California and showed it to the woman minding the store. The woman said she just worked the front office, but she had a phenomenal eye for the products and the color of our sample from California. She said she had just the right thing and went to the warehouse while we browsed the samples in their showroom. When the woman came back (sorry, I can't remember her name) she showed us a sample that she said was a new line that the salesmen hadn't had time to build the display for. It wasn't the same as the sample we had brought in, but it was a lot closer than anything in the offerings from Peak flooring and, although I would have preferred engineered hardwood, the vinyl hybrid was still better looking than the samples in our home and had a better warranty and durability specifications. We were sold! We scheduled a visit from their estimator and we were happy we were persistent about visiting Grahams -- third time's a charm! Kim showed up and took measurements around the house while chatting with us about Loveland and Colorado and how it's different from California. She promised to get us great pricing on the flooring and labor and left us feeling pretty good about our choices for the flooring and installation company. We ironed out installation dates and materials costs via email and Kim was able to get us great pricing even though the Colorado warehouse was out of stock for the new line of flooring planks. It was a bit strange when the two installers (Rocky and Israel) and the foreman (Eddie) showed up bright and early on installation day. Kim didn't show up with them because she had been booked at another estimation appointment down in Denver and, for some reason, they weren't willing to start without her. When she showed up 90 minutes later, the installation team discussed a few things with her and she told me she had forgotten to check for the need for underlayment in the bedrooms where the carpets were going to be replaced by flooring. She quoted a decent price for the additional material but, with the installers ready to go and materials already on site, I really didn't have much of a choice but to agree and proceed. Needless to say, that was a bit uncomfortable. With that, Rocky and Israel set about removing carpet while Eddy disappeared for a few hours, returning later with the particle board to be used as underlayment. Kim also disappeared, but we hadn't expected her to get involved in the labor anyway. The job took longer than expected, particularly with the extra requirement to cut and lay out the particle board. We also discovered some scratched boards mid-way through the installation efforts, and replacing those boards required removal of several adjoining planks. We were glad they did it, though, because we knew we wouldn't be able to 'un-see' those scratches if the problem wasn't corrected. After that, Israel continued installing our flooring while Rocky disappeared -- apparently he got a call and was diverted to a house in a nearby neighborhood where he started the demolition process for their flooring job. The job had been scheduled for three days with the hopes of completing it in two; the guys came back for a fourth day to finalize the installation and add the finishing touches -- putting the baseboards back on and adding a special nose-board at the top of the stairs. All in all, the guys did a great job and we are just ecstatic about the results. We do feel the job could have been completed in 2.5 to 3 days if everyone had showed up on time and stayed on-site to contribute, but the delays didn't cost us any extra so we're really only complaining about the extra time that we had to endure the reverberating noise of hammers pounding throughout the house. It seems like Graham's Flooring is so popular that they're a little over-booked, but we love the flooring and the results!

Did good work re-carpeting my stairs with some remnants they had. Pleased with their prompt work…read moreand customer service.

Brian and his coworker showed up right on time, did amazing job in about an hour, and now for the…read morefirst time in twenty years, we have cushy, plushy, gorgeous carpet on our stairs. Thank you Mike for taking such good care of us and making our home look so nice. You and your staff are amazing and went above and beyond to make this job go smoothly and end up with such a great result.

My husband and I visited this store for the first time this Saturday! The website said they…read morecarried tile and that was primarily what we were interested in. (we did not look at carpet at all and I am sure based on their name that is what they primarily sell but this review is for tile purposes only as that is what we looked at) They did have some selection but it was not as wide as we hoped. They also had some hardwood and fake hardwood available as well. When walking in we were not really greeted. I didn't understand we had to go get our temperature taken first and had walked over to go look at tile. So found out after the fact. It was a little bit awkward. The lady then pointed out the tile to us and let us do our thing. I didn't find the people working there at the time to be overly friendly. They were not unfriendly or rude. Just not really warm and welcoming. The selection of tile was relatively small. We did manage to find one thing we liked but as we were just getting going we took note of the price and the item numbers. It was a little more money than we had been hoping to pay. We said we would come back though if we ended up deciding on the tile from them.

They saved me after Lowe's canceled a job on a labor day before the install the next day. These…read moreguys came out, measured and got a crew here with less than 24 hours lead time. Awesome! Thank you Wes and everyone there! Give them a 6th star!

First rate service by Monty and first rate install by Anthony. Shop local... Great deal on a…read moreremnant.

We lost our house in the Marshall Fire and spent close to six figures with Atlas and their…read moreinstallers on our rebuild. Atlas' salesperson (Tommy) ordered the underlayment for our floor. This underlayment is not recommended by the manufacturer (Portercraft Floors). Frank LaCava installed the floor incorrectly and now it will need to be replaced. Nelson Melara installed our tile and the grout is soft/crumbling and will need to be replaced. Nelson is unresponsive and does not stand behind his work.