Had a consultation with Martin. Showed him the carpet I desired. I explained to him what I liked about the carpet I picked. All awhile I'm running my hands through the carpet sample I wanted and literally repeating myself on why I like the sample. He wrote down in his notes the colors I like in this carpet sample which was gray with dark brown and tan speckles. He said if he cant get the carpet I liked he would do his best with getting something similar.
On install day the carpet was wrong. A solid dual grey. I communicated and showed him the sample. He responds with yeah the name of the samples are under not above the sample. I have never in my life ordered carpet how am I suppose to know this?! They reordered the carpet.
I asked after he left my home, will there be a fee and was told there will probably be a restocking fee to send back to the warehouse. Also told about the restock fee AFTER reordering the correct carpet. Eventually we settled for the incorrect carpet. Because we would be losing money with the restock fee not mention they refused to even tell us what the restock fee was. They did however offer 1,000.00 off on the incorrect carpet. Which I'm confused why they were willing to refund us that money verses paying the restock fee since the salesrep failed to do his job properly by telling me the names are under the carpet sample not above.
So lesson learned Carpet connection a question costumers should ask is if the name of carpet sample is on top or on bottom of the carpet sample. A question a customer would never know to ask.
This happened December 12, 2023 but I was told to take down my review by the owner of carpet connection. read more