1. Carpenter Morse Group

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Longwood, FL

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Carpenter Morse Group

1.0 (1 review)
Closed • 7:30 am - 4:00 pm

Services - Carpenter Morse Group

Investment management

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NuView Trust - Glen Mather - President and CEO

NuView Trust

(7 reviews)

This place is a mess, unorganized and very difficult to get one single person to help you. You…read moredeal with a group email address and spin in circles the entire time. Even after calling, and speaking with someone, they eventually seem to lose interest in helping, requiring you to have to continuously follow up. It's very difficult keeping them doing their job. Totally disorganized and horrible to deal with.

I've met the CEO of this company several times and after a negative experience with another…read moreSelf-Directed Investment Custodian company, I decided to transfer our accounts to Nuview. Disappointingly, Nuview relies heavily on automation and consistently makes errors charging their annual fees. When this happens, Nuview DEDUCTS the fees from the custodial account! ("Early withdrawal" would be triggered, creating tax penalties and obligations!) Every time this happened (over years!) I had to contact Customer Service and explain that they need to deposit the fees back into our accounts and charge the credit card of record. For. Years. In addition, their software does not update related fields so the client (!) has to ensure posting any information changes in every related portal page for EACH ACCOUNT. Example: Change of address? Do it online for each account. Also do it for each account's related credit card information. ARRRRRRRGGGHHHH!!! Also frustratingly, they are located in Florida and do not have extended hours to serve clients in other time zones. The most painful error of all is that Nuview does not serve their customers by optimizing fees. We could've saved a lot of money in fees had Nuview been more service oriented and not left this important management task solely to the clients. Nuview collects greater fees this way but continues to frustrate clients. Time to go custodian shopping....

Carpenter Morse Group - financialadvising - Updated July 2026

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