Terrible experience with Carpenter Morse Group. I met with these folks at the recommendation of my financial advisers, whom I trusted. The first question I asked, which I made very clear, was if their 401k plan integrated with my payroll provider. I was assured that they did, as they were the largest 401k provider and blah blah blah. Relying on this assurance, we signed up and our team spent a number of hours trying to get everything set up. Only later on did they tell me that no, they do not integrate with my payroll provider and I would have to manually enter all the 401k information in every payroll. I decided to go with a provider who actually integrated with my payroll provider--as I made this clear was my #1 requirement. I was a little irked that they wasted my team's valuable time, but I let it go. Things happen.
Many months later, the owner of this company sent me invoices for building a plan. I reminded him that my agreement was predicated on integrating with my payroll provider. He became very rude and now wants to charge me for wasting my time. If they they had told me in the first place that they did not integrate with my payroll provider, then nobody's time would have been wasted. It's as simple as that. I cannot believe they have the audacity to come after us when it was their mistake that caused us to be here in the first place. I wish I could get all of my team's time back working on something that they knew or should have known would never work out... but I cannot. They want us to pay for their mistakes. Poor customer service! read more