They were very quick to respond- the quote was fair, the glass arrived quickly, they showed up when…read morethey said they would, brought lots of people to help and was done quickly! Jay was great with communication- texting to let me know they were on their way. His whole crew was respectful of my space and careful with my furniture during install. I highly recommend him!!

Excellent customer service. Got what I needed even though it was Saturday Afternoon. 5 star…read morebusiness and Service!!!

Jim was very prompt in responding to a request for a quote on windows that were leaking. He was on…read moretime for our appointment and did a thorough inspection of the glass and also on several doors that were leaking. He spent the time to explain and show me why we were having the problems from a previous glass replacement company and how he would solve them. Jim submitted his quote in a timely manner and it was very thorough and detailed and I felt very comfortable with the terminology used in the quote since he used them during his visit with me. I will use Allstate Glasswork for future glass replacement and repair.

We had someone shoot out a window at our taekwondo school. Jim was very polite and prompt. He…read moregave us an estimated time frame and was there exactly within the time frame. He boarded up the broken window in 20-30 mins. He is coming tomorrow to replace the window. There is no one out there that can provide a better service.

We came home from a vacation and our dogs were so excited to see us they jumped on us and knocked…read moremy son off balance and he put his hand through a single pane of glass. He was ok, but next we needed to deal with the window. We asked around and a friend said to call Deer Park Glass. Darren returned our call in 1 minute and after giving him the measurements he said he could be there in less than an hour. The price he quoted seemed reasonable. He showed up lickety split and had the window replaced in about 10 minutes. Most impressive. He saved the day! Would definitely recommend Deer Park Glass! Professional and friendly.

Absolutely rude and very unprofessional. Called to get a quote and they were extremely rude and…read morehung up. Without even giving options. I hope nobody in Pasadena, LaPorte or Deer Park will ever use this unprofessional business.

I'm so impressed. I reached out Serene Glass to repair a…read morefull door glass that broke. They came over Saturday and measure and inspected to ensure he could replace it. I had 2 half door size windows replaced and the full size window on my door. The entire experience was amazing. Great price, great value and excellent craftsmanship. I know have a "Window Guy". Thanks again Mansoor.

We recently worked with Serene Glass to fix a unique defect in our frameless glass showers that…read moreothers were unable to resolve. Mansoor and his team were wonderful to work with. From the start, Mansoor was able to identify the issue just through pictures and conversations, and then promptly scheduled a visit to fix the problem. They were extremely accommodating with both pricing and scheduling - we would highly recommend Serene Glass and will use them again in the future.

Carrie and the team over at Glass Dr. provided great service to my Altima! They were fast with the…read moreinstall, flexible with my appointment and extremely affordable. I 100% recommend going to Glass Dr. and getting serviced if your windshield cracks and needs repair. Thank you Carrie!

Because of the Glass Doctor's lack of responsiveness and communication, I had a missing front door…read morewindow for OVER A MONTH. This is completely unacceptable. A security company shattered the window pane of my front door while trying to install a door sensor. I called the Glass Doctor to have someone come out immediately. They were there within a day which was promising. They gave us a quote, measured the door, and represented that they would have the glass within a few days and would be back promptly to install it. A week later, they were scheduled to come out to install the glass. When they arrived, I was told the last guy that came out "didn't know safety code" and therefore ordered the wrong window and also apparently measured wrong. At this point, I probably would have/should have called somebody else, but I had settled my claim with the company who initially broke the glass based on the quote I got from the Glass Doctor so I was reluctant to go elsewhere and desperate to get the job done without further delay as it was not only an energy issue having a missing window, but a safety concern. I was told they were rush ordering the glass which would be in in 3-5 business days and he is available should I need anything, don't hesitate to reach out at all. For the next month, I called multiple times a week trying to get an update from the Glass Doctor. Out of the 10+ calls I made, I either never received a call back or was told they would check the status of my order and then they would never actually follow up. After over 4 weeks, they finally came out and replaced it. I will say the guys who came out were incredibly kind, quick, and did the job for a decent price. However, the lack of responsiveness for WEEKS and the failed promises were so frustrating and there is really no excuse. I do not recommend!

I have used Johnson Glass several times over the years. The most recent call was to repair my glass…read moreshower doors installed by another company (that our contractor had chosen during a remodel). The other company left us with a problem where the water leaked during/after a shower. Despite repeated attempts never got the issue corrected. I called Johnson Glass expecting them to need to replace the whole door. Instead they were able to correct the leaking doors and they work perfectly now with no more water running outside the shower!! Everyone I spoke to during this process was friendly and helpful. The cost for the repair was reasonable. Will use again if needed and will be recommending them.

I really wish I had read the customer service comments before using them. Shockingly rude and…read moreunprofessional after I went out of my way to shop local!

They were quick to respond to my request, very fairly priced, did excellent work replacing my…read moreglass, showed up when he said he would and didn't make me wait forever to get it done. I will call them back in a heartbeat if/when I need another window repaired.

Avoid at all cost. Major red flag warning!…read more Was referred to this guy/company. I text to verify he/they serviced my Zip Code. He said he did. I followed up with 2 basic questions: 1) what kind of frames are the windows they install & 2) who manufactures the windows they install? He avoided answering those two basic questions I asked through text. The next day, he called me 5 times within 4 minutes. I missed his calls, apologized for missing his calls. I again text asking those two questions. He refused to answer through text. Major red flag! Avoid and use someone else!

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.