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Carpe Vita

5.0 (1 review)
Closed • 8:00 am - 4:00 pm

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Playa Bowls

Playa Bowls

3.0(44 reviews)
1.4 mi
•$$

The nicest setting of any Playa Bowls location, if you're going to eat outside. It's a pleasant…read moreexperience among the flowers and trees along the water, lake and dock. There are picnic tables under umbrellas on the bulkhead. Bay Head is such a lovely beachfront community. The food is excellent, healthy, refreshing, creative, colorful and fun. And hip. Whether you're having a bowl or smoothie it's all delicious and fresh.

I have been a loyal customer of this location for quite some time and order through the app nearly…read moreevery day. What should have been a simple customer service interaction turned into an unnecessarily frustrating experience. I contacted the store because there was recurring inconsistency with my order. Rather than helping me find a solution, the manager was dismissive and argumentative from the start. She initially insisted that an option existed in the app when it did not. After several minutes, she confirmed that I was correct, yet still offered no practical solution. I was already paying extra for my request. I repeatedly asked how I could pay more for what I was requesting and comply with store policies. Instead of receiving clear guidance, I was told employees could get in trouble for providing too much of an item, but no alternative was offered. I was eventually instructed to call the store when placing orders so the request could be noted. I followed those instructions. When the issue continued, I called again and was met with the same dismissive attitude. Now the store appears to avoid the issue altogether by refusing to answer the phone. What concerns me is not the item itself. It is the complete lack of customer service. A daily customer brought a reasonable concern to management, attempted multiple times to resolve it respectfully, and repeatedly asked how to pay for and receive a consistent order. At every step, the response was defensive, unhelpful, or simply nonexistent. To be fair, this review is not directed at the staff as a whole. Most employees have always been pleasant and never seemed to view my request as unreasonable. The issue appears to be with management's attitude and unwillingness to work toward a solution, despite multiple opportunities to do so. Mistakes happen in any business. What distinguishes a well-managed location is how those mistakes are handled. Unfortunately, my experience with management at this location has demonstrated a lack of professionalism, poor communication, and little interest in resolving customer concerns. After the amount of business I have given this store, I expected far better treatment. To put this into perspective: I was asking for a side of peanut butter the size of a small condiment cup.

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Carpe Vita - juicebars - Updated October 2026

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