Let me first state that I generally don't write reviews. I don't. They're just not my thing really and no satisfaction comes from giving a negative review. However, I have found myself reading reviews more often now before I go places and I feel that I should probably start contributing. With that said, I will have to say I am disappointed in this dry cleaners. Tara is right, the staff is always friendly and this doesn't go unnoticed (hence the 2 stars) but overall I continue to be either dissatisfied with their work or just ok with it. My latest interaction with them sadly was the final straw. I dropped off a few garments to be cleaned and a pair of jeans that needed a minor patchwork done. Dropped them off Monday morning and was told Wednesday they would be completed. Wednesday came and all but the jeans were completed. Annoyed? Maybe a little but its more than a cleaning so may they need extra time. I can cut them some slack... I left with the new promise that they would be completed the next day either in the am or by the afternoon. I opted to give them the full day and pick them up the following morning before work (gotta wear my nice jeans to casual Friday). However, I was told again that it was not ready but "would be ready within an hour". Ie they haven't started on it. Let me preface by saying (in reference to the review Brett gave) these are not low quality jeans that needed additional or complicated work done to them. They're almost brand new and in excellent shape minus the stupid tear I got in them after snagging it on a nail of some cheap bar). Not a difficult mend in any sense of the imagination. Do you need a full week to fix this? I wouldn't think so but honestly I am not in the business and who knows, maybe they are backed up. However, when I am given multiple promise times that go unfulfilled, i view that as a heavy annoyance. I will say they do ties great, I will give them that. I have had several ties that I have had resurrected after spilling various lunches, coffees, etc on them. For this I do thank them and given their great location, wish this arrangement would have worked in the end. Sadly it wasn't meant to be... ************EDIT****************EDIT************************EDIT************************* Got my jeans back. Folks did a good job. Mike (the owner) discussed the root of the issue and then didn't even charge me for the work. I appreciate Mike's obvious care towards the customers and I am satisfied that he went the extra mile to resolve the issue. read more

Just moved to North Denver leading me to find a new cleaner. I have been very satisfied with the quality and staff at at Carousel and will continue using them. read more

I have used the services of Carousel Cleaners for 20 years. Mike and his staff have always done a great job. I can recall two time in the 20 years I have taken my garments here there was a problem. It was corrected immediately. As I read some of the bad reviews, I can only think that this was not how I was treated by the staff at Carousel. You don't stay in business for for 40 unless you are making your customers happy! Great Job Mike! Here's to the next 40 years! read more

I have been taking my clothes to Carousel Cleaners for the six years I have been living in the neighborhood. Mike and his staff have always been very helpful and friendly. My clothes have always been returned in great condition and on time. I have only had minor altertions done there (hemming) but have always been pleased with the results. I have only had one issue with them (if I remember correctly it was missplaced items) and Mike dealt with me directly on it and had it resloved ASAP. I really can't understand the negative reviews, so wanted to leave my impressions. read more

I needed my wool coat altered and 'steamed' to remove the wrinkles and took it here as it is close to my house. I was pleased with the alteration, but it not only still had the wrinkles, it had a horrible cigarette smell all over it! One would think that a place that cleans clothes would make sure that employees keep their hands washed when handling garments! Not this place, apparently. I won't be back. read more

This place is amazing. Spilled red wine all over my dress last weekend. They got it all out. Could not be happier with them!

Best service from staff-especially alterations! She is as good as it gets- always remembers me and fixes anything from buttons to completely tailoring my clothes. Today she removed the sleeves from a vintage dress to transform it into something beautiful. I've been going there for at least 10 years. The front staff always greets me and let's me know my p.u. will be on a specific date after 4. Thanks and even though I left the neighborhood, you are still my go to. I have tried others with no luck. read more

This review is of the alteration staff, who performs extremely slow and shoddy work. I took in a pair of pants to have new pockets put in and was told they would be done in a week. I came back ten days later, they were not done and was told 3 more days. I continued to follow up every week without any results. Finally, 5 weeks after I took them in, they were still not done! All this after followed up every week, so one would thin they might try to get them done. I asked for my pants back, unfinished and am taking my business elsewhere from now on. read more

I can't describe to you the horrible experience I had. My husband and I just moved to the highlands from Broomfield. I was looking for a cleaners and decided to give them a shot. I was told I could pick up my 12 pieces of clothing at 4 pm Friday. When I arrived at 5 Friday, one of my shirts was missing and another piece wasn't finished. The super unprofessional lady told me she couldn't find my shirt and starred at me like I was suppose to pay and walk away. Yeah right! I asked to speak with the owner. He was even worse. He told me his staff was leaving for the day and they were tired. He then said he would look for my top another time. Are you freaking kidding me. He did say that if he doesn't find it he will pay me for it but I haven't heard from him in 2 days. And might I add I still haven't heard about the other item of clothing that they said wasn't ready. Probably lost that one too. Please don't waist your time here. This owner couldn't care less about his business. I will follow up with him Monday but in the mean time I thought you should all know to avoid this cleaners!!!!!! read more

I wish I could write a good review for this local business but unfortunately I can't as their customer service is AWFUL! Six months ago they lost 4 of my husband's dress shirts. I asked 3 times for them to look for them, and they always promised to call me back with an update and never did. So finally I went in and waited while they looked...and was told that they would call other customers to see if the order was misplaced. I appreciated the effort but they still lost 4 shirts. I was willing to overlook one incident, but last week I was told that my order of 4 items would be ready on Friday after 4pm. The girl initially said Saturday, and I requested whether Saturday would be possible. She asked her manager, and she told her that it was possible and to highlight it in yellow. So when I went to pick it up on Saturday at noon, I was told my order wasn't ready. I asked them to look again since I was promised by Friday. They searched and were able to find 3/4 items, and I was asked to come back later that day to pick up the final item that was being "recleaned" for some reason (although it didn't have any stains on it). A little frustrating but no big deal really. Then when I went to pick my last item up today, I asked whether I could get some sort of discount, since my order was late and I had to come back twice. The employee asked the manager, and the manager came walking up to me aggressively and said "we never said Friday, we told you Saturday." (So basically, she was implying that I was lying.) She said rudely there is "no way we are giving you a discount". So I informed them both that I wouldn't be back again. Too bad as it's so convenient to my house. No way should a business stay in business treating their customers that way. read more

This was the first time at Carousel Cleaners and I will NEVER go back. I dropped of my wedding dress to be cleaned a week ago. I asked for nothing special: no preservation or pressing. I just wanted the dress cleaned after a hot day and the train was soiled, as expected from dragging on the ground. I dropped the dress on a late Saturday afternoon and was given my ticket to pick up the next Saturday. When I went to pick up my dress today, the gentleman behind the counter returned without the dress asking for a few more days to do the job since it wasn't ready. I asked if he was going to adjust the price down, since they had committed to it being the day I went to pick it up, and he replied, "No, I can't do that." He asked for a few more days and that I would be very happy with the results. He even had the nerve to ask me what the rush was -- that I had already worn it and why did I need it back today. At this point, I just wanted to get my dress out of there since the business had lost my trust and basically just insulted me. I had to ask him several times to get my dress and return it to me. To summarize, the cleaners had the dress for a week and made no effort to clean it. Like many, I am very busy with work during the week and need to schedule my personal errands on the weekends. I am not happy when service providers do not honor their own stated deadlines, leaving me to have to start the process over at the beginning. From my experience, this is not a customer focused business. If I could rate 0 stars, I would. read more