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Carolinas Restoration

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - Carolinas Restoration

Damage restoration

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7 years ago

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Innovo Services Group

Innovo Services Group

(1 review)

In short, I would HIGHLY NOT recommend Innovo due to very poor quality work. More detailed version…read more- We hired Innovo to fix some stuff in our kitchen after we had a water leak. Sean and everyone else we worked with were very nice, but their work ended up being awful. They were supposed to fix a small portion of floor, 2 cupboards, 2 drawers, and paint the kitchen and trim. They began work, but part way through we had to take a break because I went into labor and had a baby. After a short recovery, I tried to contact Sean to come finish the work. We emailed, texted, and called Sean and he kept apologizing and having excuses, telling my husband and I he would get back to us, but then he never would. Then Sean stopped answering our calls or emails. We mailed a letter and received no response. We then sent a certified letter, which he never accepted and was returned to us. They took all of our insurance money to fix the kitchen, but did not do the floor, did not paint at all, and never finished the cupboards (part of the fronts were not put on and no handles). Also, BOTH drawers they made broke a short time later (both drawers slides broke and on one drawer the wood was cracked) and my husband had to fix them. None of our other drawers have had any problems in years of use. We gave up trying to get them to come finish the work as the quality of work was so bad and aside from taking legal action, there didn't seem to be much else to do to make them complete the work we paid them for. We also never received our money back. Worst experience with any contractors we've ever had.

From the owner: At Innovo Services Group, We are full service restoration contractor specializing in helping those…read moreaffected by water, fire, or environmental damage in their home or business. We understand no matter what the cause or extent of damage, it is a disaster for the property owner. We're passionate about helping people recover after a disaster with compassion, speed and professionalism. Call 704-900-0560

Carolinas Restoration - damagerestoration - Updated May 2026

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