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    Carolina Therapy Services

    5.0 (1 review)

    Services - Carolina Therapy Services

    Physical therapy

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    2 years ago

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    EmergeOrtho

    EmergeOrtho

    3.0(6 reviews)
    1.3 mi

    My wife had an appointment at the Raleigh location for over three weeks. The morning of the…read moreappointment, they canceled on her less than an hour and a half before the appointment time. Living an hour away, we were more than halfway to Raleigh, with both of us having taken the day off of work for the appointment, when the call came in. My Wife explained the situation, and the woman on the phone didn't care. She simply stated that they only found out that this physician was not taking patients today, the day before. Being that my wife was in severe back pain, we decided to go to the Dunn office which we knew took emergency walk-ins. This Office saved the day! The receptionist could not have been nicer, my wife got in very quickly, and everyone that she dealt with was extremely accommodating and on the ball. I would give the Raleigh office one star, but Dunn absolutely deserves five. I would recommend emergeortho to anybody, but not the Raleigh office, go to Dunn!

    I used to refer friend and colleagues to this clinic all the time, but there has been recent…read morechanges in staffing and the quality of care is not the best. I took my son there to have his shoulder evaluated and the PA named ZOE did not perform any manual testing or special tests for his shoulder to rule out rotator cuff injury or bursae injury. I spoke to her supervisor Megan, and she agreed that he was not evaluated as he should have been, and she would educate Zoe on what SIRVA is and what needs to be screened. She said she would speak to billing because I was billed for an evaluation of my son's shoulder structure and that did not happen. During our "exam" Zoe stated she never heard of SIRVA and a shot cannot cause damage to the underlying tissues such as the rotator cuff or bursae. I tried to explain that damage/injury can occur if the shot is administered incorrectly, and my son showed signs of injury to his right shoulder/arm that were not presenting on his left side. There was a mark on his shoulder where the shot was given too high up. His regular PA felt he had sustained injury to his bursae and want an orthopedic MD/PA to take a look as well. Zoe's written history of what my son reported to her was inaccurate. Moreover, NO special testing, including manual muscle testing, rotator cuff special tests, palpation of tissue/ligaments, etc. were performed. Sandra, from billing called me back and said that the administration decided I am responsible to pay the co-pay for the evaluation they billed to my insurance. Stating ZOE could bill the eval code because she can make clinical judgement on what we verbally reported. The problem with that is Zoe did not know what SIRVA was and did not think a shot could cause damage when it certainly can. They billed for an Xray, which only looks at bone (I know this is done as standard procedure before other testing can be ordered like an MRI), however, they did an x-ray immediately after we got to the exam room before a doctor or PA even spoke to us. I am very disappointed. Be aware of what Emerge Ortho bills you and your insurance company. Also, make sure you MD/PA are performing an actual orthopedic evaluation to address your concerns. It is not ethical to bill for something that was not provided.

    Total Body Therapy & Wellness

    Total Body Therapy & Wellness

    2.6(5 reviews)
    13.4 mi

    I had a total of about 4-5 visits my first few visits were relatively productive.The best one had…read morethe addition of athletic tape added which was helpful with support on my injury.I did have a few times that I was stared at but I dismissed it just focused on my health goals.The last day I was there I was told there was only one ice compressor for my specific body part & another client was using it.Did I want to use plain ice I said ,"No thanks I'll wait".I did got the compression was told by a rep "Thanks for your patience ".When I went to schedule my next PT at the desk .A therapist asked to speak with me I saiid Ok and she said.You cannot speak to the therapists this way you and I don't like the way you speak to me.I said Really? I don't get it.I was just told thank you for your patience.I did ask to speak with the owner.I did speak with someone who stated he would look into it and give me a call.He asked me if I wanted the person fired I said of course not.It simply seemed that this person was told to say this to me not that anything actually happened.Just a fabrication to get client/patient off of the schedule with the guise of the patient being rude or impolite as the reason.I believe this is systemic behavior and once deductible's have been met and the schedule is nice & full they think the herd.I really wish I checked yelp before I went.

    Just finished up my second visit, and this is by far the best physical therapy clinic I've ever…read morebeen to! I was diagnosed with arthritis, and have been in a couple of bad car accidents which caused chronic discomfort. Catie discovered what was causing the discomfort in my shoulder after three chiropractors, a physical therapist at a different clinic, and several doctors missed it, even with imaging! Amazing. I'm already feeling like this is helping! Five stars!

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    Total Body Therapy & Wellness - If this is YOU... You belong at TBTW!

    If this is YOU... You belong at TBTW!

    Total Body Therapy & Wellness

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    Carolina Therapy Services - physicaltherapy - Updated May 2026

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