1. Carolina

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Santa Rosa, CA

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Carolina

4.2 (5 reviews)
Closed • 10:30 am - 5:30 pm

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The Legacy

The Legacy

4.2(56 reviews)
6.1 mi
•$

I called The Legacy this week to set up an appointment to drop off a donation of 4 totes. When I…read morearrived I had 4 totes AND a few other things. I was lucky they were able to take in the extra items. When they agree to whatever you are bringing do not bring extra. 4 totes is 4 totes. If you have more either warm them that you are bringing more or schedule another appointment. Their space is finite and they only have so much room at any given time. Also no glass items, no picture frames, etc. Glass is a valid safety concern for them with the kids that come in with their folks to shop. Really appreciated how straightforward they were. Will definitely call and set up another appointment when I sort through my next round of crafting donations and promise to stick to the agreed upon quantity. 4 is 4 not 4 AND...

I was in there not long ago, about a week almost two, I needed some stretching band or some fabric…read morethat would stretch, I bought a fanny pack and it was too small so I was going to alter it. I'm a man, I get that there may not be many men that come into a sewing shop. I also don't care to dress like I'm rich or well off I dress like I did when I was homeless. Anyway, I went in there with my girlfriend, and the women working behind the counter had attitude and this unwarranted disrespect from the get go with me; they wouldn't even look at me or talk to me when I was the one going in there to buy something as a customer and I was the one speaking to them asking where I could find what I was looking for or if they had it. They only looked and talked to my girlfriend, and when I said I needed the material they said a yard minimum mandatory, I didn't need a yard but okay, I tried on multiple accounts in this short lived interaction to be polite and push their disrespect off to the side and be peaceful, but the disrespect continued no matter what the neglect of speaking to me or looking at me continued, and the sense of urgency to get us out of the store was strong, and at a high volume. I did ask "do you all have a problem with men or something?" Trying to see if any men have come in there causing trouble before was my only intent with that question; the woman got so beside herself, and told me I'm not a nice man and had asked why I'm asking that, and I pointed out how they wouldn't look or talk to me when I was the one asking to buy something. They did not care, they flipped the script and acted like I was the problem the whole time. I was so irked about this, because I'm tired of dealing with people that look at me and judge me and treat like s**t just because of how I'm dressed, it doesn't even matter how polite and well spoken I am, but in this instance it was all so unwarranted and unkind and unnecessary. I will be going back there, because I like to sew, and keep my clothes as long as I can because it is hard to find a direct fit. I hope my experience improves with them. The woman who had made the biggest of problems, had worn overalls that had been a tan rust color, with a lot of bumblebees everywhere on them. I was so ready to get what I paid for and get out that I didn't catch any names. That kind of behavior is what urges me to buy online, when really I just want to support local places and buy what I need, no one should have to deal with getting ignored judged and mistreated as a customer or a person just on how they LOOK. If you are working or volunteering, or have problems in your life, or even sh**ty customers, it doesn't give any right to be disrespectful or judgmental or dismissive or any kind of rude behavior towards anyone, especially if it was not warranted. Thank you...

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The Legacy
The Legacy
The Legacy - Over the generations these women have built a fabulous business!

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Over the generations these women have built a fabulous business!

Sonoma Design Apparel & Promotions - Sonoma Design Apparel showroom.

Sonoma Design Apparel & Promotions

4.0(12 reviews)
6.8 mi
Established in 2008
Free estimates

I had a great experience working with Eddie at Sonoma Design. From the beginning, he was easy to…read morecommunicate with, incredibly patient, and genuinely took the time to understand exactly what I was looking for. It never felt rushed, and he was always willing to answer questions and to make adjustments along the way.  On top of the great customer service and a quick turnaround in product, the pricing was fantastic! I highly recommend Eddie and his team for any custom apparel project and hope to use again in the future!

I ordered two women's v-neck t-shirts in the same size and brand, just in different colors. One…read morefit, the other was significantly larger--despite both being labeled "medium." Only after reaching out was I told the two colors were actually different product lines with different size charts. This was not made clear at checkout. I followed the size chart before purchasing, but had no reason to believe I needed to check sizing separately for each color. When I requested an exchange or refund, I was told all sales were final--even though the sizing discrepancy made one of the shirts unwearable. After initiating a dispute with my bank, I received an email threatening a $20 "processing fee" and a ban from future orders. This is not how professional businesses should respond to a legitimate customer concern. I would not recommend ordering from this company

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Sonoma Design Apparel & Promotions
Sonoma Design Apparel & Promotions
Sonoma Design Apparel & Promotions

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Carolina - homeandgarden - Updated October 2026

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