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Carolina Realty Solutions

4.0 (4 reviews)
Open • 8:00 am - 7:00 pm

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Buyer's agent

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Henderson Properties

Henderson Properties

(143 reviews)

Elizabeth

I have had a few positive experiences with Henderson as well as a few negative ones. All are…read moreoutlined below. Positive experiences: I have been treated with politeness and patience each time I've called in or emailed the assistant community manager. Setting up an account and payment information is complex, but they have helped with every step. Negative experiences: My car was involved in a hit and run in the parking garage that Henderson theoretically should maintain and manage. Henderson contracts the management of the parking garage to another company. There are no cameras, which makes me feel really unsafe. The employees that I have spoken with have been nice, but that does not change that I have sustained thousands of dollars in damage to my vehicle in their building. The community manager came off unsympathetic and responded with an "I certainly understand that this incident is troublesome". Troublesome? I could have been seriously injured in the incident and now cannot even park in my own condo's facilities without feeling worried about being mugged or followed or hit again. The same week, the ceiling in a shared hallway between condo units leaked so badly, we had to contact emergency maintenance. Going through Henderson's Emergency maintenance line was a nightmare, myself and another resident were sent to voicemail and never got a callback. We had to contact a member of our HOA board to get help. Emergency maintenance didn't show up until 3-4 hours after we first frantically contacted the service, during which time the leak grew and got so much worse.

Renters Beware. Frankly, it is impressive at how incompetent…read morethis company is. We spent a nightmare six months in one of their rental properties before having to seek legal counsel in order to get Henderson to agree to release us from our lease early. Their communication is abhorrent. They are more likely to make "mistakes" than they are to provide any solutions. They will give information that directly contradicts their own documentation. They will claim that they are not responsible for any actual property management, and blame it on the property owner that you are not allowed to contact directly. If you do choose to rent with them I highly encourage you to download any emails, screen shot every maintenance ticket, document all phone calls, and be prepared to spend all of your free time managing your management company. At the very least, bring a property inspector with you on your tour. Henderson Property's only concern is collecting rent each month. My husband and I signed a lease for a house with a private pool included, with the responsibility of cleaning and maintenance covered by the owner. We moved-in late February; the pool was dark green, filled with rotting leaves/yard waste, smelled atrocious, and had an ecosystem of insect life that National Geographic would have found impressive (the pool was covered during our tour). We were promised that by mid-April the pool would be ready for use. Long story short, we learned that the pool was likely non-functional long before we ever signed, we terminated our lease in August, and the pool remained unusable for our entire tenancy. This was despite notifying Henderson multiple times, having to act as the intermediary between the pool company, Henderson, and the property owner, having Henderson claim the pool was safe for use despite multiple independent inspections (and common sense) proving otherwise, and being given more than 15 dates that came and went with no improvement in the state of the pool. This was all while continuing to pay our rent, in full, on time, every month, with electric bills more than triple after the pump was turned on. We also had the pleasure of discovering multiple DIY projects most likely done by the owner. My favorite being the electrical work in the front half of the house that was found to be a "...serious NEC violation...[that] is very dangerous and can cause a fire...". I include that quote specifically because it came from the outside electrician who came to fix the initial electrical issue and discovered the fire hazard in our attic. Henderson was seemingly aware of this for over a month before 1) addressing it and 2) notifying us of the hazard; which they seem to have done by mistake by including the above quote in the maintenance ticket. When we wrote back asking them to confirm if it was safe to use the appliances in that area of the house, that sentence mysteriously disappeared from the ticket, which we have documented evidence of. When we finally believed we were done with this company, we received the itemized list attached to our returned security deposit in the mail. As part of the agreement to break the lease early, and as compensation for the loss of a significant amenity for the entire summer, Henderson agreed to waive our rent for the month of September while we found another house. (Not so) Shockingly, despite multiple emails and a signed document by both us and Henderson, they charged us for the month of September anyway. We are having to provide proof of the agreement they made, in order for them to agree to give us our money back. Once again, they claim this was just a "mistake". Most recently, after they agreed to refund us the money, the check worth an entire month's rent was "lost in the mail". Please be smarter than me and give credit to this and all of the other bad reviews, despite whatever condescending reply Henderson gives. I promise you will find a better rental with literally any other company. We did. I never leave reviews, but as an act of public service... please think twice before renting from Henderson Properties.

Carolina Realty Solutions - realestatesvcs - Updated October 2026

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