I cannot in good conscience recommend this company. Their cancellation policy is unreasonably rigid. I booked Time Flies over three months ago, unaware that some Airbnb properties operate under a "Super Strict" policy that offers zero flexibility -- even with a month's notice. Most responsible hosts provide at least partial refunds or a date change. Had I known otherwise, I would never have booked here. Four weeks before our trip, my elderly dog suffered a massive seizure and is unlikely to recover. She was coming with us, and under the circumstances, we simply cannot travel. I reached out immediately, explained the situation, and asked to cancel. The host has refused, offering their templated "compassion" -- choosing to keep the full $1,800 for a stay that won't happen and for which they'll provide no service. Seldom do I feel it necessary to leave a one-star review, but this experience fully warrants it. This is greed disguised as policy -- no compassion, no flexibility, no basic decency. Book elsewhere. read more

We have stayed in the Bryson city area for the last three years using Carolina Mountain Vacations services. We have not been disappointed in any of the cabins we have selected. Check in and out during COVID is contactless and very easy. Cabins are always clean. Everything you need to prepare meals inside or grilling out (minus the food of course ). Just be aware when booking a cabin that some are up some winding one lane road, that has two way traffic. Usually without guardrails. But if it's breathtaking views and seclusion you are looking for then it's well worth the white knuckle drive up these mountains. I personably don't mind them and rather enjoy the views going up. Many of the cabins are pet friendly so bring your fur-kids to enjoy the great outdoors with. They are currently doing one day gap between rentals to allow for thorough cleaning between rentals. The add-ons have not worked out to well for me. This year I did not get what I asked for but they did refund half the cost of it, which I found completely acceptable. Whether a family vacation or romantic get away you can't go wrong. read more

Carolina Mountain Vacations - Acorn Bend cabin - Vacation Rentals Near Me - Bryson City, North Carolina

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My family has used Carolina Mountain Vacations for years and never had an issue. We stay at a cabin 1-2 times a year. We even recently stayed at a cabin during Thanksgiving. Unfortunately, we will never stay with them again, nor will we recommend them to numerous friends and family who have used them in the past with our recommendation. On 12/30/2020, we reserved a cabin over the phone like I always do. The cabin was for Afternoon Delight. The quote was for 4 nights. Checking in May 1, 2021 and checking out May 5, 2021. The total price I was given was $923.20. With that same phone call I paid a reservation fee of $252.50. I received my reservation confirmation along with payment receipt. All was correct and set. Myself and family members had taken off work as necessary and planned accordingly for the dates and trip as scheduled. On 1/12/2021, 2 weeks later, I had discussed with my family possibly adding an additional day to the trip. I called and spoke with Patricia. When she was looking into the additional day, she stated the price was being raised more than $1,000 for the additional day. She kept running the numbers and stated she didn't know why. She said she would have someone else look at it the next day. Later that night, I received a new quote for 5 days for $2,006.77. Literally a difference of more than $1,000. I called her the next day on 1/13/2021 and she said that apparently the quote I had been given was incorrect and when someone else took a look at the numbers, they were off. I explained to her that I would needed the price to be honored and she stated I would have to speak to someone else that had more experience the next morning. On 1/14/2021, I called and spoke with Jackie. She stated that the quote I was apparently given was for only 2 days. I'm not sure how this occurred since the dates I had given on the phone and confirmed with their employee, as well as the dates on my official quote and receipt showed for the correct dates and a total of 4 nights. I explained to Jackie in the beginning of our conversation, that if they would not be honoring our initial quote and price, that I would have no choice but to cancel our reservation and that we would no longer be using Carolina Mountain Vacations in the future and could no longer recommend them. Her response to this was that she wasn't going to be threatened. I asked Jackie numerous times if she would be honoring the price that was given to me verbally, written, and that I had already agreed to with a payment made. After a few minutes of her stating she would do the original price for only 2 nights, she finally stated "No". She would not be honoring the price agreed upon initially and that I was provided. I'm not really sure how a company can legally do this since a verbal contract is binding in the state of NC. Not only that, but my paperwork clearly states the correct dates. Even a step further than that, I already made a payment to the agreed price and contract. In the receipt I received from them, they even have a disclaimer that states as followed: "Please note: By making a payment and taking receipt of the documents attached; you are stating your agreement to the terms and conditions contained within." I suppose that disclaimer means nothing to them though. That was the end of our conversation after that. Needless to say, after speaking with my other family members who were supposed to join us on this vacation, I ended up calling back and cancelling my reservation. I would think that with us spending thousands of dollars to stay with Carolina Mountain Vacations for the last 8 years and recommending them to everyone we know, that they would do the "right" thing and stick to their original quote and word. If they were willing to lose us as customers forever, I'm not sure how whoever is reading this thinks that they will be treated. Also just so it's out there, this is the only review that I have ever written before about a company. But bad business is bad business and apparently customer retention/relations is not a priority here. read more

Carolina Mountain Vacations - Vacation Rentals Near Me - Bryson City, North Carolina

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My wife and I just returned from our stay at "Lake View" #15 Eagles Nest. The following is an email I sent to Carolina Mountain Vacations. I will follow-up if I get a response: Email sent: "There was no guest book to leave comments and I notice there is no on-line review, so I will correspond to you via email and you may perhaps be able to address some of the issues or at least pass this on to the cabin owner. First of all, the location was fantastic. Extremely secluded and privacy was insane. The lake view and occasional Great Smoky Mountain Railroad train going by was a nice touch to the ambiance. Upon arrival, we did report that the hand towel rack in the 1/2 bath was missing and the master bath shelf under the mirror was loose and soon to fail. But as we settled in, we realized just how deceiving the images on-line were of the cabin. The finish details of the cabin weren't really a big deal, until you really settled in and realized that there were cobwebs in many corners, hanging from pictures and lights etc. and a deep cleaning hadn't been done in a long time. This in turn draws you to notice that whoever remodeled the place was not a craftsman. There is a drywall repair to the left of the TV that is unfinished, there was trim loose or hanging free in various rooms, fixtures loose or not mounted solid, many of the light fixtures were missing bulbs or had exposed sockets, not one toilet seat was on straight, a close look at the kitchen reveals uneven cabinets, backsplash was uneven and incomplete, floor boards gaping in places and just an array of things that in the end make you want to refer to the lake cabin more as a "Lake Shack". For the money we spent, it seemed substandard. Like the old saying goes, "you can put lipstick on a pig, but . . ." IMPORTANT! Inside there was a constant smell of must and moisture, especially on the 2nd floor. We left the vent fans on all 4 days we were there to draw out the majority of it. There were signs evident that there is a water issue somewhere in the bathroom that is apparently the guest bedroom (above the kitchen). It is possible that the shower is leaking behind the shower head, as the showerhead pipe is completely loose and can't possibly be sealed. There are significant past water stains on the kitchen ceiling. We used this shower because when we looked at the master bedroom shower, it had not been cleaned since the last tenant. There was a used dried washcloth hanging in that shower and someone else's soaps. The owner clearly knows there is a moisture issue as there is a permanent dehumidifier rigged up to drain out the front window in the dining area and in the closets there are water removal bags hanging and full. The strongest smell of must and mildew was in the master bedroom, but we didn't stay in that room. I would be fearful that there is a serious black mold issue beginning, if not already going on. If anyone were to come with children, many of the wall sockets were of concern. One in the guest bedroom had no wall plate at all. Many throughout the cabin were loose, especially around the kitchen counters. Where the electric for the AC comes into the guest bedroom, the 4" by 4" hole in the wall is sealed with a stuffed washrag? Notes of other things if anyone cares: - It is fed by well water. if the smell of sulfur bothers you, this isn't for you. - There is no dishwasher and many of the dishes were dirty. - There is a Wi-Fi password provided in the paperwork and it is listed as available, but there is none to be found. There isn't even a visible sign of a router or internet anywhere. There is a telephone in the master bedroom, bed no service. - The Livingroom TV is an old 19" CRT TV. - The microwave turntable does not work. We tried hitting the "Turntable" button, but it did nothing. This was not a huge deal, except it cooks terribly unevenly and so you have to cook in 30 second increments and then rotate and keep going until items are done. - Both showers have mold and mildew along the sealed edges - The shower curtain in the guest shower was slimy and had mold and mildew on it as well. - No firewood provided. - Very steep gravel access drive if you're a motorcycle rider. I give the Lake View Cabin the ratings of: A+ for location and seclusion. A for the porch and outdoor space. C- for amenities in the cabin. D- for cabin build quality and maintenance. We have not rented from this company before, and hope that this property does not reflect the quality of their other many available properties. It does leave us leery to give it a go again because of this stay." read more

The views from the home we rented were outstanding. If that were all I wanted, I would have given more stars. However ... - The sheets had not been washed. There were many piss stains. The top sheets stuck to the bottom sheets from previous renter's sex juices. Pillow cases had hair and stains on them. - Towels had not been washed. Several had shit stains and hair. - Much of the furniture is broken. Chairs in the livingroom are propped up with a stack of magazines; which of course slide when you sit down. The futons fall apart when you sit or lay on them. Kitchen chairs "rocked" and felt as though they would fall apart at any moment. - The plumbing drains are clogged. Kitchen and bathroom drains fill up immediately. - The jacuzzi trips its breaker every minute or so. If you want to enjoy a romantic moment of star gazing with your wife while soaking in it, make sure you have someone else standing beside you to reset the breaker. - Firewood was not provided. They did have some delivered the next day. The guy who delivered it could not have been more rude. - Although I can not prove it, the housekeepers seem to have stolen a jacket I accidentally left. There are other agencies. There are other cities. If you want to enjoy your vacation do not use Carolina Mountain Vacations. read more

Easy to talk to. Easy to find the office to check in (which was super fast). The cabin is great (floors were a little dirty but I vacuumed them). The hot tub is bigger than an average tub (stayed at "Lake Cliff Retreat"). Would recommend this cabin. Addendum: My family tried to extend our stay by one day and they offered us 15% off since it was the same cabin.... The same amount as the active duty military discount we had used.... Although they wouldn't combine the two discounts. Aaaand they tried to charge us another like $130 cleaning fee on to of the one night rate at over $400. Will not rent from this company again. Found a much nicer to work with company. read more

We were very pleased with our cabin (Heavenly View); excellent accommodations, beautiful views, and very secluded. We also were allowed a late check-out, since nobody was checking-in on our day of departure. The service from Carolina Mountain Vacations however, seemed to lack sufficient attention to detail. * The check-in process is inconvenient - having to go to town and then traveling several miles to the cabin. * We sent an Email asking for the "chef " service. The Email was never replied-to. Followed-up with a phone call, and were told that they would let us know. They never did. When we checked-in and asked about it, they said that the chef wouldn't be available for several weeks, and apologized for not letting us know. * The wi-fi advertised wasn't turned-on. The router was not connected to the satellite service. *The free local telephone service advertised didn't work. The phone had no dial tone. * There were 2 DVD players in the cabin. Neither of them worked. When I called the office and asked if I could come to town and pick-up another one, I was told that the guy on duty didn't have the keys, and I would have to try again tomorrow. The gas grill had 2 propane bottles - both empty upon arrival. Overall - a wonderful cabin - but I would probably look for another company on our next visit. read more

Carolina Vacation Rentals told us to pay for half of the rental fee up front and the balance when we checked in and communicated this again 7 days before our check-in date. Six days before the check-in date they told us to either pay the second half of the rental fee or we would forfeit the first half of the rental fee and they would rent it to someone else. They said they had a cash flow problem and needed the money. THIS IS WRONG AND UNETHICAL. Just because they can't manage their finances does not entitle them to do what was described above. read more

Soooo... here it goes. The staff on the phone and in person were exceptionally nice. I wasn't two happy having to drive to check in and then to the cabin, seems like a little outdated way to do anything now days since you booked online.. shouldn't the whole process stay online." So my two biggest things are the cleanisess of the canin. While I dont mind rustic, not clean is way different. It smelled bad snd just wasn't clean,, seems like some moisture issue. My second biggest complaint is the WIFi stinks and is not up to par. It should not be listed as unlimited on there website. If the place was clean it would have been a 4 or 5 all day. The location of my cabin was awesome. read more

Where do I start! Service from the beginning was great, with help planning our trip and activities and answering questions about the area. We stayed several nights in a new cabin, Pride of Glory. We were extremely impressed and didn't want to leave. The cabin was beautiful. Actually it was perfect for our needs! We traveled with our dogs and they even had luxurious pet beds for them to enjoy. The dogs loved it there. We hope to return again and enjoy the same cabin with friends. We tell everyone about our stay and show the amazing pictures. We happened to meet a neighbor in the same gated community that actually lived there. He was very nice. I just loved our stay there. Thank you Carolina Mountain Vacations for providing this option. Your company really made our Smokey Mountain vacation special. Just a note: The cabin is pretty secluded and away from the hustle and bustle, which we wanted... but our cell phones didn't work while out there. We'd go in towards Bryson City town to get service. But the WiFi worked fine for us, so we could email. There is a phone at the cabin for emergency. Wasn't really an issue for us. read more

Our first night here. The grill won't lite. The hot tub is cold and will not turn "on". The TV will not turn "on". The main downstairs fan will not turn "on". These should be regular maintenance items. So disappointed. read more

We rented our cabin from here. They did an awesome job for us and the cabin was stunning. I will be back again with the wife!!

Overall we had a very disappointing stay with Carolina Mountain Vacations. We booked one cabin only to find out a couple of days later that the air conditioning unit was broken. They offered to rebook us at another property and gave us 2 choices only one of which had a king size bed which is a necessity for us. We were booked for Majestic Pines and were excited for our weekend away in the mountains. OFFICE STAFF - Before we left, I realized I never received an updated reservation so I had to contact them to have it sent to me. We called to check in when we arrived and it took more than 10 minutes on the phone to get the confirmation that our cabin was ready. We called about the broken hot tub (more on that later) to be sure we weren't charged and office staff was not very accommodating leading me to believe they already knew it was was broken. Paperwork wasn't left in the cabin so someone had to bring that by. I also had to inquire about the wifi because the wifi information in the check in packet was wrong. After the woman on the phone reluctantly started asking people in the office how to fix it, she told me to restart the router and said she would wait on the phone. No less than 20 seconds later she told me to call back if there was any problem. CABIN POSITIVES - The view was very nice from the back porch. We did enjoy the fire pit as well. We like to sleep with it very cold and the AC kept the cabin very cold. CABIN NEGATIVES - Upon arrival at the cabin, we were disappointed especially since this was supposed to be an upgrade from what we originally booked. It was stated that is property was secluded yet there was a neighbor close enough to see right in the window not to mention the night vision security camera pointed right at the deck/hot tub area. At first glance at the inside all of the furnishings were outdated (the pics in the listing are outdated for sure). The couch and chair in the living room were visibly very worn and there was a hole in one of the couch cushions. Also the couch had zippers on the back of the cushions (weird!) and all the zippers were broken. We were excited about the hot tub only to discover that only one side of the jets worked. Then there was the bed. It was HORRIFIC. Cheap mattress that was very outdated. The springs were protruding out on the sides when you laid on it. Also it sunk towards the middle so I constantly felt like I was going to roll over into my husband. We both had sore backs the 2 mornings we slept there. And then the shower. No pressure AT ALL. Even what did come out was spotty and would fade in and out. The water did get very hot but there was no way the shower was even adequate. We didn't use the futon upstairs but it was also dated and very worn. Although we weren't going to spend all our time on our phones, this cabin has inadequate wi-fi. So slow a photo or website would have a very long time to load. I believe the service is from satellite which will never be that good. Just be warned if you plan to work or do anything significant on the wifi. For what we spent, we felt like we did not get our moneys worth at all. I'm not likely to book with them again or recommend them to a friend. read more

Best vacation of my life but 4 stars because although nice there appeared a disconnect between them and the properties they managed was given wrong directions to a local attraction. Not sure if they have too many properties to manage or what the issue was but I will use them again because my wife and I lived our respite. read more

This company is a joke. The management is as incompetent as the staff. We paid premium price for a million dollar view in a hundred dollar cabin. The cabin was old and not maintained. When we complained the ceiling fan was not working we were told "a part is on order". We were there for 7 nights, no part ever showed up. Multiple other issues with these people and their cabins! Never using this place again!! read more

Terrible company. The house was beautiful, but unfortunately it had a mouse problem... which my fiance and I discovered in the middle of the night when we heard noises in the master bedroom and turned on the lights to investigate. There was a mouse eating some sort of food (which had not been cleaned up by housekeeping before our arrival apparently) under the dressers. After screaming and chasing the mouse around, it finally was shooed out the door outside. Once we settled down and got back to sleep, we heard more sounds 45 min later! It was a mouse AGAIN running around the room in circles before disappearing into the cracks of the room. It's obvious to say that we got no sleep that night. The next morning we found mouse droppings all over the house and took pictures to show management. When management was alerted about the mice and the unsanitary nature of the house, they refused to believe it and dismissed our claims. (Even AFTER we emailed them photos of the mouse feces in the living room!) Their lack of customer service and customer concern is disheartening. We USED to like Carolina Mountain Vacations a lot. Not anymore. After numerous back and forth emails with the manager regarding the issue that spanned over the course of weeks, she so "generously" decided to give us 20% off our next stay as a compensation.... Well, no thanks. I don't think so. I'd rather have a full refund. Paying over $600 for two nights in a mouse infested house is absolutely ridiculous. I could stay at the Grove Park Inn and get a spa treatment for that much money. The weekend was horrendous and the service was equally horrendous. I would warn anyone from renting from Carolina Mountain Vacations. BAD company. read more

We stayed in the "October Sky" cabin and though it was a little worn it seemed nice. I woke at 3AM to hear rats scurrying around above the bed room ceiling. They were between the first floor ceiling and the second floor. They didn't come into the cabin, but kept us awake the rest of the night listening to them gnawing and scratching. We had booked 2 nights, but 1 was more than enough. We left early and reported the problems, but the CMV management would not refund any money. They claim we were only hearing squirrels on the roof... They are wrong. When I walked upstairs the critter sounds were below me. I will never rent from them again. read more

We stayed in the Mountain Hideaway cabin which is just outside of Bryson City. It had a great view and it was comfy and cozy. The bathroom was small and dark but the cabin had satellite TV with the NFL package so I wouldn't miss my games. It is also equipped with a hot tub, charcoal grill, kitchen with no dishwasher, a fire pit out back and a back porch overlooking the mountains with a couple of rocking chairs. It was very quiet and relaxing with a wonderful view of the mountains that we have a hundred pictures of. Also, there is a hummingbird feeder near the grill that we saw at least four different hummingbirds come to feed at. read more

rented from them horrible customer service found bed bugs in cabin' need i say more read more

buyer beware, poor customer service and poor business practices. holiday weekend stay was unpleasant, unsanitary, and not relaxing due to mice and mice droppings. Company was unprofessional, not accommodating, and was not accountable when we raised the issue to them. It took a formal business/credit dispute to force Carolina Mountain Vacations to acknowledge the issue and start to provide a minimal amount of customer service. Adding insult to injury, the company's account of the issue was blatantly inaccurate and dishonest. I can provide additional information on the background so you can make an informed decision on your own rather than thinking this is just a flaming review. (email carolinamountainreview-at-gmail-dot-com and I'll send you 28 pages of documentation) read more

Very Disappointed in recent Cabin visit to "A River Paradise". The WIFI isn't available for the guest. We out upon arrival after we specifically requested to be in any cabin we rented. (The owners had Wifi there named "TROUT HQ", but don't want their guest to use). In addition, smoke detector malfunctioned causing chiming at the midnight hour, maintenance did come and fix, television not working properly until called Dish TV, Propane nonexistent for a Gas Fire and Grill, Motorcycle accessible on a LONG Dirt Road. When checking out, I was asked about my stay and very nicely expressed my disappointment, I was told the GM would call me. During our conversation, she said the NO Wifi was listed on their website (It's Not, in fact, there is nothing about Wifi) so my lesson to share is you better ask LOTS of questions AND check their website because it will get blamed on that. 2 nights for $850 high price, McDonalds 10 minutes has Free Wifi. read more

Long story short....BED BUGS....RUNAWAY!!!!! We checked into the Deer Lake cabin April 4, 2018. I was laying in the bed for about 10 minutes and my hand started to itch. I pulled back the covers and saw a bed bug crawling across the sheets. I pulled the sheets off the mattress to further investigate and saw more bed bugs on the mattress. The seven of us had to pack up and go to a hotel at 11 at night. Spent the entire next day washing all of our clothes. The manager refunded our money but didn't pay for the hotel we were forced to get. They also tried to insinuate that we brought them with us!!!!!! I did further research on bed bugs and they are a nightmare to get rid of if you take them home with you. Like so difficult that people end up throwing furniture away! We ended up rebooking with Watershed Cabins and had a great stay. I have booked at least a dozen of these cabins over the years and this was the only terrible experience I have ever had. For $300 a night I don't expect to be getting chewed on in my bed while trying to sleep. read more

We stayed at the Meadow Creek Manor...My list is long on all the things I could tell you about this cabin and none of them are nice. The furniture was broken and dingy, the hot tub was a luke warm tub that fit 2 people in a 5 bedroom house...The linens had not been changed from the people before us despite a 4:00 pm check in time for cleaning; but even if they had been changed they were old and rough. We had no internet or phone service as advertised. AND the owners had placed "are you a sinner" pamplets all over the home in frames...The whole experience was shameful at best, When we contacted the manager "Cora" our complaints were fluffed over. I would think that at $375 a night we would stay in a nice place...We were offered nothing to compensate. I think I am going to call the bank and see if I can dispute some of the charges...Did I say that the puck on the cheap air hockey machine was a play dough lid??? The list could go on. Save your money folks. read more

Stayed at the Lake Cliff Retreat cabin in Fontana lakes estates. Our cabin was very nice, the view from the back porch was unbelievable especially in the early morning and at sunset.The cabin had every kitchen utensil you needed and the gas grill was great for cookouts. The king size beds in each room were all very comfortable. Enjoyed the screen porches off the bedrooms in the mornings and evenings and wished the main porch would of been screened in also because of our family size and the bugs.The cabin was very spacious , plenty of room for our family of nine.The things we didn't like were the long and curvy drives up and down the mountain.It is a twenty minute drive on a very narrow road that got old after the first couple of days. Also the master bedroom did not have a dresser or end tables ,just a couple of shelves in the closest. It was an inconvenience to keep a lot of our clothes still in our suitcases and our phones and charging devices on the windowsills. The management team was very friendly and responded very fast to a small issue we had. Definitely recommend Carolina Mountain Vacations to rent a cabin from and will definitely consider them again if we ever return to the Bryson City area. read more

Stayed in sweet Caroline with my boyfriend. We're from NYC and this was BEST experience we've had together in a long time. The cabin was everything in the pictures and more! The staff is so friendly and accommodating. They recommended incredible things to do around bryson city! Please go tubing down deep creek, drive out to Fontana lake, hike through the Great Smokeys and grab a Sunday at Frydays!!!! Can't wait to go back read more

Our family has stayed at 3 different cabins over the past 3 years and have yet to be disappointed. Their customer service is excellent! Most important to us is cleanliness, and each cabin has exceeded our expectations. Our dogs come with us so we always stay in pet friendly cabins. You would never know dogs had been there. My husband and I even tried to find a left behind dog hair during our first stay, and couldn't. Every cabin is fully stocked with cooking utensils, linens and towels. This makes planning and packing much less stressful! Their website is very user friendly and easy to search. Bryson City is such a great place that our entire family loves. We now take an annual vacation there and the kids get just as excited as we do. We will always plan to use Carolina Mountain Vacations for our accommodations! read more

My family of four rented Dream Catcher and my husband and I were bitten two dozen times by some mystery insects in just 2 days in the master suite while my children were not affected sleeping in the other room. Carolina Mountain Vacations moved us two days into the stay at my request. They did not check on us, offer us a partial refund, offer to buy dinner.....nothing! They claim they fulfilled our contract and that was all that was "fair". I wouldn't recommend them to anyone because if their property is infested with bed bugs/clover mites/red bugs, it's "an issue with the owner", not CMV. Well I have an issue with CMV and their treatment of their paying customers. Thanks for nothing CMV. We won't be back. You give Bryson City a bad name. Thank goodness you aren't the only show in town. read more

Just got back from a wonderful vacation in Bryson City North Carolina. The cabin was great and the kids had so much fun making s'mores over the fire pit. The people at Carolina Mountain Vacations helped us with various activities for us to do like tubing down deep creek, horseback riding and walking along the various trails to see the waterfalls. We will definitely be renting another cabin from them, hopefully this fall when the leaves change!!!! I will definitely recommend Carolina Mountain Vacations to all of my friends and co worker!!!! read more