We had Carolina energy conservation out to remove our old attic insulation call and replace with blown-in cellulose insulation and Thermax "boards". (Oct '22) it was a pleasure to meet their sales tech Kevin and he took time to explain the process and the different Products and costs. We just moved in this summer and the attic was what we considered a bit of a "disaster". The first team that came cleared up all the old insulation and did a great job cleaning up! Following day, the team arrived without a ladder. Our attic scuttle access is in a tiny laundry room/closet. I explained to the team that the prior day the guys had moved the washer out a little so that they could get a ladder in to gain access to the attic. I was told that the guys truck was in the shop and that they gave him a truck without a ladder. We discussed calling the office and seeing if someone could bring them one. They decided they were going to climb on the dryer to get into attic. I explained that we purchased the brand new washer and dryer when we recently moved in. I mentioned this at least three times to them because I was really concerned about someone getting injured or damage to the washer and dryer. They ended up bringing some sort of a crate from their truck and then putting our stepstool on top to climb onto the dryer and pull themselves up into the attic. We have not been up in the attic yet but from the pictures we've seen it looks like they did a good job up there. Shortly before they left, my husband noticed that the dryer had a small dent on the top and some light scratches. My husband mentioned this when he called the office to pay the final bill. He was told that they were very sorry that happened and then it sounded like an odd situation with them using a crate, step ladder and climbing on the dryer. My husband was told that they would notify Kevin and the manager of the situation and they would contact us. So far, over a week later we have not heard from anyone! (We also noticed that the door threshold broke at some point today during the whole process. We have not had someone come inspect the situation with the threshold- so to be fair it's possible that there was some issue and it just happened to break during the time they were here in and out for the job.
Additionally, the cellulose smell is awful throughout the whole place. I have been trying to Air it out as much as possible, change the filter on the air return, used air fresheners, steamed bedroom curtains and cleaned comforters and blankets. I think it's now a bit better but so far it makes me not even want to be here. How long does this horrible smell usually last?
I will update if they contact us.
Also when they were here for the install part the installer went into the attic came down and said it was going to be difficult to use bats and he really thought we should change to the Thermax. After we agreed, we noticed the paper was highlighted and said "upsell Thermax" there also seem to be a discrepancy between the additional price of the Thermax and what we were told if we changed to it based on the conversation when initially had with sales.
I believe, and hopefully I am quite right that they did a good job with the insulation in the attic is in good shape. I would recommend getting details written down on the contract, double check that they're gonna have any necessary things like ladders. perhaps even ask if someone call you during the install to see if there any issues.) read more