I recently started my braces via Carolina Braces so I will update this review if warranted as I continue my treatment. In terms of braces themselves, it's too early to share my thoughts on them. However, I've been a little bit frustrated with their financial/administrative side so far. Carolina Braces was one of the orthodontists my dentists referred me to, and I scheduled a consultation since they're a short drive away from me. The phone call was productive and efficient and I got a consultation appointment in for a few weeks later. During my consultation, I got a quote for metal braces. I was not interested in Invisalign and did not realize clear braces were an option since that was not explained to me during the consultation. Following the consultation and prior to my first actual appointment, I learned that clear braces were an option so I emailed to request a quote. Since my first appointment was coming up in a few days, I ended up calling to get the information. Because they already had my insurance information, the treatment specialist (I forget the official title) was able to look up the specific figures and explained that because my insurance coverage was higher for clear braces, my out of pocket price would be the same for both clear and metal braces. I had her confirm this information and the exact figures (how much it would be total, how much my insurance coverage was for each, and what would be the total out of pocket expense would be for me( several times because I was happily surprised that they would cost me the same. With this information, I decided to go with clear braces. Only to show up to my first appointment to find out that it was going to cost me $500 more. I explained to the payment specialist the information I received from the treatment specialist and asked her to confirm since it was wildly different from what I was told. The payment specialist went to ask treatment specialist, and I could literally hear the latter tell the former that she never told me that information (I swear I did not dream the phone call). The payment specialist came back to the office and said there must have even an understanding. I decided to just go with the clear braces since I was already set on it but I was quite frustrated with the inconsistent information provided by Carolina Braces and the fact that there was no apology or accountability. A part of me now wonders if this will be a trend (unpleasant surprises) and if I should have gone to a different orthodontist. read more

The team here is absolutely wonderful. I received Albert's information and a thorough consult. The orthodontist took her time to explain treatment and the finance manager was super helpful in sharing options for payment. Would highly recommend especially for invisilign! read more

We started treatment with metal braces at the brier creek location and have had a very frustrating experience thus far. I am hoping it will get better and will update this review later when we are done. First off, this place should not be taking on any new patients. They cannot handle the number of patients they have now. Wait times are long and if you need to make an emergency appointment they cannot see you for several days. If you need to adjust your appointment because something came up with school, you will not be able to get it rescheduled that month. They don't seem to allow time for emergency appointments within their daily schedule and are so booked up that when you need to make an adjustment to your appointment you will be out of luck. The one doctor we started with seemed great, Dr. Marsh, but we saw him for the first visit and never saw him again. There was no communication regarding a new doctor and appointments were pushed even further back, probably because they were so far behind. My son has had some traumatic experiences with some adjustments that went bad - as in, the technician had to redo the wiring and his gum was accidentally cut. We have been here since early July and were told it was an 18 month treatment but at this rate it seems it could be 2-3 years. I would recommend waiting before committing to this place and I really hope things will get better here. read more

I had a great experience here. My 12 month treatment plan was awesome, and Dr. Marsh is so personable and kind. He is really great with all of his patients. I'm so impressed with the progress and how far my teeth have come. Highly recommend! read more

I cannot recommend this practice. I got Invisalign braces to correct a bite issue where my bottom front teeth were hitting the back of my top front teeth. Before getting braces, my back teeth went together just fine and my bite in the back was very comfortable. Initially, I was told that it would take between 18 months and 2 years to correct the issue with my front teeth. I went there for over 4 years and my teeth are still not right and they refuse to continue treatment and fix the problem. I have paid them in full and they have not honored the contract I had with them. On top of that, during the time that I had braces, I was seen by 6 different orthodontists for treatment. Orthodontists kept leaving the practice. The one orthodontist that I worked with for the greatest length of time, took another job and I was not advised about this. When I called to schedule a follow up appointment with him, I was told that his wife had had a baby and he was on leave and they did not know when he would be back. That was a lie. In fact, he had left the practice and taken a job in another city. The bottom line is that my bite is not correct and it is not comfortable and this practice refuses to correct the problem. My bite is worse than it was before I started the whole process. At this point, I wish I had never even had braces. Whatever you do, do not go to this practice for orthodontic care. read more

It's been 3 years since I first started my Invisalign journey with Carolina Braces which is interesting since I was told my Invisalign Express treatment would only take 14 WEEKS (maybe a few more if refinement trays were needed). In reality, I was actively undergoing treatment for 14+ months. Although my teeth were not where I wanted them to be, I had lost all confidence that they could fix my teeth as promised and I could tell I was no longer a priority. So while my teeth were not where I wanted them to be, I went along with ending treatment after that set of trays and get the retainer. Very much a "good enough" kind of situation. Things were fine while I continued to wear my night retainer during the day out of habit, but as I transitioned to just night time wear (as intended), the teeth that were not completely straight would begin to push on each other as the day progressed causing slight pain in a few areas. I made an appointment a few months back to have it checked out and the doctor performed a "quick fix" on the large top front tooth that was pressing on the tooth below it, saying that if it didn't work, we might have to order a few new trays. I was willing to give this a try even if it was obvious it would not fix the problem. The smaller tooth beside the large one is still rotated slightly in front of it due to not being fixed during treatment, and it's pushing the large tooth backwards into the tooth on the bottom. At my most recent follow-up, he wanted to perform the same "fix' on the same tooth even though I told him I was 1,000% positive it was the large one. The small tooth was never the one pressing on the bottom tooth - why would we have shaved it down? It's the large tooth that has a prominent curve to it which is visibly touching the lower tooth. In any case, for someone who's never gone against what they've said before, I could tell he didn't believe me and could care less. Without discussing anything further, they shipped me over to the treatment coordinator to try to pry more money out of me for yet another quick "fix" that is clearly not going to fix anything. The entire purpose for getting Invisalign in the first place was to keep other teeth from pressing and/or tapping on my two bottom front teeth as they have a chance of breaking. Here I am though, many, many appointments later (time off from work/time in car/gas money)and many dollars short from the cost of treatment and I'm exactly where I started. The worst thing is that I've been a good sport throughout this process and I've worn everything as instructed, which is clear given the fact that ALL of my trays have fit correctly at each appointment. I never complained that it was taking longer than anticipated (by a lot). I didn't complain when I took time off work to pick up new trays only to have them realize (after putting attachments on my teeth) they mistakenly ordered them based on my first set of xrays, thus having to take all the attachments back off and have me wait more weeks for the correct trays to come in. I didn't complain that my teeth were not completely straight after treatment. And I didn't complain about him trying a "quick fix" rather than just committing to a few new trays to actually fix things. It's extremely frustrating to have put my care in their hands only to be treated like a plague over the past year or so. Smiles were no longer a thing, I was shuffled among 3 different orthodontists, I barely had 2 mins with the doctor at any one visit, and no one (including the treatment coordinator) cared at my most recent visit that I was visibly upset over not being listened to at all. My teeth still need to be fixed and now I'll have to start all over elsewhere. read more