I have had two children get quality care from Dr. Ritter. The wait for retainer checks is my only complaint, especially with my second child, the visit over a year ago, my husband and child went in for a retainer check. After waiting in the lobby for almost an hour he just left angrily. We did get an email apology, and I wished he had said something after waiting 15-20 minutes.
Today, went in for a 1:15pm appointment for a quick retainer check. Arrived 1pm, my child was called back at 1:30pm, and at 2pm my child texted me that she had been in the room waiting all that time and she was scared they had forgotten about her. So I went back and sat. A technician came in and realized we had been forgotten and said Dr. Ritter would be right in, after another half hour we were finally seen for about 2 minutes. This is after other patients went back after us and were seen, and we overheard these patients talking with the receptionist and doctor, obvious friends and neighbors. We got no apology from Dr. Ritter for waiting an hour in the exam room to be seen for 2 minutes. Just be prepared to wait if you're not part of the "in" crowd here. read more