Extremely pleased to know that my husband loves me enough to order my flowers from Carol James Florist. A very friendly knowledgeable staff putting together beautiful bouquets for all occasions. Perfection. read more

Carol James Florist - Florists Near Me - Bedford, Ohio

I am very upset with the outcome of the 1-800-Flowers on-line purchase that ultimately got fulfilled by Carol James Florist. I ordered the arrangement on Friday morning to be delivered on Saturday to my mother and sister in law in memory of the death of my brother in law (son and brother). After discussion with my mother in law Saturday evening to my dismay Carol James Flowers called my mother in law's house prior to delivery which should NOT have occurred what are they thinking? They never even tried to deliver these flowers but instead gave my mother in law a call to determine if she would be home and they were just leaving the shop at 12:45 pm. Per the 1-800-flowers website the florist is NOT supposed to call the delivery location unless there is a problem with the delivery. The florist calling prior to even trying to do the delivery negates any surprise so if you don't care if the delivery of the flowers is a surprise or not give them a call. This phone call resulted in all the confusion being started and ultimately no flowers were acquired on Saturday. Carol James Flowers called my mother in law Saturday prior to leaving the shop to ensure they would be home. My mother in law stated they were just leaving the house and that she and my sister in law would pick them up instead. My mother in law had thought the delivery was at the same florist that delivered the flowers last year (Bedford Floral) so promptly went to this location which was closed upon arriving and waited an hour to finally give Carol James Flowers a call back to determine why the shop was not open. They then conveyed that my mother in law had gone to the wrong location and that they were closing. Needless to say they did not attempt to deliver or do anything to rectify this whole issue even though the website states "Please note that deliveries are typically made until 8PM in your recipient's time zone. Once we hear that your order has been delivered, we'll send a confirmation email. Remember to check your Promotion & Spam folders for emails on your Order & Delivery confirmations." Now my mother in law MAY get the flowers delivered on today but I will wait to hear and now can assume the flowers will be lacking their beauty because they have sat in a cooler for a prolonged period of time. I also paid for a delivery service that was NEVER done and did not result in the surprise delivery that I wanted when I ordered. Granted my mother in law went to the wrong location but this would have never even been a thought if Carol James Flowers just delivered the flowers and never called in the first place. The day was great on Saturday so they could have delivered and just left on my mother in laws front porch. I have ordered from the 1-800-flowers website before with no issue before. Hopefully these flowers will get delivered today. I will update this review along with a picture of the flowers after this has been done. Update (1:40 pm): mother in law called florist and florist stated they received some sort of communication from 1-800-Flowers stating the order was cancelled. This is different that what 1-800-flowers sent me when I emailed them the results of this order. 1-800-flowers sent me an email stating:"Dear Customer, Thank you for reaching out to us. We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have scheduled a redelivery on 01/07/2019, at no additional cost to you. Again, we apologize for any inconvenience this has caused and hope you'll let us deliver another smile for you soon! Sincerely,". Does something not jive in the communication? I think so and their 100% smile guarantee resulted in not a smile on my part or my mother in law's. At this point I just want to make sure I get 100% refund of $93.90. read more

Carol James Florist - The flower arrangement I ordered on line. Once delivered I will include picture of what was delivered - Florists Near Me - Bedford, Ohio

Beautiful Arrangement, delivered in great shape. Different flowers arranged with a red rose on top. Thanks for brightening our day! read more

Carol James Florist - Florists Near Me - Bedford, Ohio

Ordered premium flower selection from the company's website. The arrangement we received was not a professional arrangement and did not resemble the product I selected. Called the shop to complain and she offered to send a new arrangement when her shipment came in. This was never done. I offered to send her photos of what I ordered and what she sent and she stated she couldn't receive pics via her phone, no text capability or through emailed her Internet was down. Stated I could fax it to her. Phone calls are no longer being answered or returned. 8/14/15 made good on their offer to send new arrangement. Per recipient they are beautiful. Changing rating to 3. read more

Been getting flowers from here off and on for years. Just got dozen gerber daisies delivered to a lady friend, they looked amazing.. totally happy!! read more

Carol James florist is my "go to florist' for any occasion. The staff is so professional and kind. The flowers I have ordered are always beautiful! Never been disappointed with their work. Recommend them highly! read more

My husband unexpectedly passed away. To say that I'm completely devastated would be an understatement. My world just got rocked and Eve been forever changed. I called Therese at carol James Florist and she was not very compassionate. She had done a beautiful job on my Dad's funeral flowers in May so I thought I'd have the same experience, let me say not at all. Very cold on the phone, wanted me to decide what I wanted when I had no idea as I couldn't even think straight. I told her I wanted pretty much the same as my Dad had abs I was told she does not keep copies of orders, mind you this was 10 months ago. To make matters worse, I let her know the flowers needed to be st the funeral home by 1 and when our immediate family arrived to spend private time with my husband, no flowers. I called and Therese was very snippy and unprofessional on the phone. Funny she had no issue taking the money from my debit card but couldn't get the rest right and couldn't call me to let me know of the delay. I would NEVER recommend this florist to anyone. No compassion at all, to say that I am angry and disappointed truly doesn't explain the way I feel. Therese should have been trying to make my nightmare a bit easier for myself and my family and she was the complete opposite. She should be ashamed of herself and how she conducted business with me, like I said I would NEVER recommend Carol James Florist for anything!!!! Just awful!!! read more

I ordered flowers online for a birthday. Assuming the bouquet I ordered would be what was delivered. Needless to say it was not. Most of the the flowers were the same, but there were substitutions made. The flowers were over all ok. Just not what was ordered. The vase that was supposed to come with it was not available so instead of contacting me to say that so many changes had to be made they were just done and it looked nothing like the picture that was offered online. Sadly when I called to ask what happened and why the bouquet I ordered was not what was sent I got a very lousy answer about having to make substitutions because they didn't have everything for the one that was advertised. Not even an apology. Basically I was told that was it. Not really good service considering you leave a phone number with your order incase they need to contact you. Which I would think having to substitute almost everything would constitute a call at least. I would have picked something else that could have been made properly. Definetly not the best service ever. read more