I continue to be pleased with Dr. Heidi Loy and the staff I interact with at this facility. With a…read morefamily history that includes glaucoma and macular degeneration, I have always maintained annual visits that include careful testing and examination. Dr. Loy is focused and takes time to explain things carefully. I am also being treated for dry eye and she taught me how to use very expensive eye drops in a more economical way. The choices in eye wear are not as expansive as in some of the chains, but that has not proven to be a problem when finding both regular and sun glasses.

I have been going to Family Vision Care of Alliance as long as I can remember starting at its…read moreformer location when Dr. Robenstein was the sole doctor. He was always great and I mostly see Dr. Loy now since she's available in the evenings and she is absolutely wonderful. I always have a very good experience and feel my questions and concerns are fully answered. I trust them to conduct all the tests needed for me and the testing process always seems super thorough to me with the reading tests, lens tests, light tests, etc. I am given the glaucoma test each time I go because my family history means I am likely to inherit the condition and she very kindly does the puff test for me since I prefer it. Because I am lucky enough to enjoy very good vision at the moment, I have never had to order prescription glasses or contacts. However, I would certainly trust their prescription and recommendations and I know they work with my insurance to get what expenses they can of my costs covered. I would certainly highly recommend Family Vision Care of Alliance for anyone in the area looking for a wonderful vision care experience.

Very unorganized and it took me 4 appointments just to get a pair of glasses. They made me make an…read moreappointment just to come in and schedule another appointment to get my glasses fixed. I highly recommend going somewhere else where people know what they are doing.

From the owner: Novus Clinic Total Eye Care Center is a premier vision center and one of the first vision centers…read morein Ohio to have both ophthalmology and optometry services under one roof. We are proud to offer eye exams, pediatric eye care, LASIK, and advanced cataract and eye surgery. Since 1992 the Novus Clinic headquarters in Tallmadge has been serving a large area of Summit, Portage and Stark counties. We are home to three Ophthalmologists specializing in Oculoplastics, Neuro Ophthalmology and a Retina Specialist. We have 14 Optometrists and a full optical department. Novus Clinic offers seven convenient locations in Alliance, Tallmadge, Coventry, Green, Northfield, Wooster and Medina. We also take care of patients who require hard-to-fit contact lens and specialize in diabetic eye care.

They upcharge on everything. Our visit and glasses were $985 and we were told that the frames and…read moresuch were covered by the insurance. Our insurance company told us not to pay the balance and wanted their billing center to resubmit the bill as they were concerned about the amount of the charges being billed. They would never rebill the insurance company and kept sending statements threatening collections if we didn't pay. We tried 3 times to have this resolved and with the insurance company on the conference call with them. On 2 separate occasions they agreed to rebill and then never sent it. Beware!

Never ever go here Wendy the office manager is aweful...she overcharged me then I said I want to…read morecancel my glasses...she canceled all my families glasses..even the ones that were ready for pick up...I paid for them previously...she then refused yo give them to me and called police...the officer said he would have given them to me if in the managers place but nope she refused...never ever go here

Good optometrist, they were able to handle both contact and glasses orders for me without breaking…read moremy bank. They handled the shipping and insurance issues involved and i had no issues at all. Great place, good location near the college.

Went to Dr Stein's this afternoon.... Staff was very friendly and accommodating! From reception to…read moreHandled insurance submission! Also very patient with waiting while I went through choosing the frames. Dr Stein is very also very friendly and patient in answering and questions and obviously very knowledgeable in his field can address or answer straight forwardly. Best Dr I have ever been to with regard to direct communication with the patient!! I am hearing impaired and he took care during the exam and review ... if I could not lip read something he said he wrote it down on my ever present notepad....without any sign of frustration or issues (unlike most individuals and most medical providers!!!)

This practice used to be our go to. Its conveniently located easy appts an hours. Thenthis yearthey…read morejoined a Walmart style franchise called Shopko. Now they don't take our employer insurance. Told me I could private pay. Why do I pay for insurance if I'm going to pay. Not cool doc warner.

Dr. Warner is a great eye doctor, very caring and I never have to wait long. He offers a huge…read moreassortment of frames to pick from and he has an awesome staff.