We went in for their premium interior and exterior service and though it costed a bomb, we were happy with the results. Service was quick and with a smile! We can come back soon. read more

Carnation Auto Spa - Waiting in the lounge area - Car Wash Near Me - McKinney, Texas

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We went for car wash inside & outside choose Carnation wash (mini detail) which includes car wax . Since it was our first time so it was little confusing where to go after the wash but we were able to figure it out . While we handed our car for inside cleaning we waited in their lobby which have TV, coffee & water. Seating area was small but it was nice & clean . Didn't had to wait too long ... the two ladies who took care of the car did a good job of cleaning the car inside & outside they were very nice & friendly. We got value for the money in terms of their service will definitely come back. Thanks for making our car look & feel clean. read more

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I went to the Carnation Auto Spa on Custer this morning. I was the second car there. The whole team as working very hard and they were courteous. Our car looked amazing! read more

I bought a membership for car washes to this place after being promised all kinds of things. All lies no free washes! Terrible service when car was washed inside and out. Very slow service and no one working. When called to cancel the membership no one would answer. I used their website which showed my membership had been ended. Then I continued to get bills from them for 2 months. They claimed I never stopped membership after placing numerous calls to try and talk to someone. The person was very argumentative and would not refund but said he would end my membership. Now this month I have another charge!!! I again can not get a hold of anyone in this business. Buyer be ware! Very shady business! read more

I have paid the $60 third, and final, time to have my car washed and the interior wiped down and swept out. The first time I found food and trash still in my backseat (shame on them) and yesterday I hopped in and there was still a wrapper and the exterior was still covered in dirt and bugs (shame on me). If you want a quick, cheap rinse-off of a car wash, go ahead and head there. If you want your car actually clean with an exterior or a more expensive interior clean, I'd head somewhere else. read more

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Careful you actually get the wash you pay for. Paid $16 for the mid-level wash. Noticed the gentleman only entered an $11 "basic" wash as I was getting ready to enter. Did not get "undercarriage " wash as I had paid for. Sure it's not the only time they've done this. Disappointing. read more

The guy working at the front of the car wash today was so rude to me, had a major attitude, and needs to be talked to about customer service. You need to hire friendlypeople, not whatever jerk complex this guy has read more

Stopped by today for a wash. Explained at to cashier at the entrance that I just completed a trip and had a heavy bug concentration on leading surfaces. Th cashier suggested their service to handle getting rid of the bugs. First time through, only got a few of the bugs off. Nobody spoke English but I finally found someone who said go through again. I told the gentleman at the entrance (different employee) that I had a heavy bug problem. He spent some time spraying the front and a little scrubbing. Second time through, still wasn't clean. I pointed out the various issues but the person who spoke English had left. I took a rag and showed them how to get the bugs off, instead they moved to the next car in line. I left and I won't be back. read more

10/10 would recommend any Carnation location, BUT the new Virginia spot is choice!! Greeted by Tracy today, super nice and helpful, explained the layout, benefits, bonuses, all the tips and we've not gone anywhere else since. Literally best car wash my wife and I have used. Other places that are good still missed the back parts of my SUV so I had to literally go home and wipe it all down again. Carnation not only cleans your car through their automated process but after...you turn the corner and real people, no blow dryers, wipe down the car. It's amazing. They also offer detailing services and more. OH and they give you a free $20 wash with a code posted right as you enter the location. It's the best wash in town. (And we know there are almost too many to choose in Collin County.) Choose Carnation read more

Carnation Auto Spa - Sudz - Car Wash Near Me - McKinney, Texas

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This concerns the location at Virginia and Custer. I selected the $10 wash. There was a car ahead of me in line and the attendant responsible for brushing the backside of the car was too busy talking with another employee and didn't brush the car. Likewise with my car. After my car went through the wash, the backside looked like it had never been touched, except it looked worse because now the dirt combined with water to make mud streaks. Once my car exited, I told the attendants what had happened. Not a single person spoke or understood English. Finally, one of the attendants pointed me to go back through the wash again. This time the backside did get brushed. However, as my pictures show, the entire bottom rear of the car was untouched, the front was marginal and the side bottoms looked like they hadn't been touched. This facility is a poorly run business; incompetent employees and an extremely low quality product. This review will hit all social media and the BBB. The ownership of this facility should be ashamed of how they are ripping off the American public. read more

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I had no issues with the Carnation location on Virginia Parkway up until I needed to cancel 2 monthly subscriptions. After repeated attempts to cancel in person I was still get charged. This seems to be a common theme that members can't get their recurring memberships cancelled. What I did was work with my credit card company to dispute the charges after I cancelled. Hopefully it works. Because of this, I would recommend looking for a different car wash that is easier to work with when you want to stop your monthly subscription. read more

I've been to a lot of car washes. Carnation is by far my fave. Yolanda is amazing and so kind. Great service, every time!

Adrian was great!! Great Service,Fast and Friendly. A very great place to go in and have you matter as a customer

Terrible MANAGEMENT!!!! Terrible customer Service no follow up they messed my car up and refuse to pay for it or take responsibility

Very poor customer service. Wanted to find a service option with the "rain check" as before. Was given hard sell to buy monthly payment plan. When I declined they were pushy. Got the basic wash but was not satisfied, still a lot of dirt remaining. Asked for another pass they said to pay again. If that's the case, I am done with this vendor. Will go to an independent who gives a damn. read more

Scam. I have a terrible experience with this merchant. I went for car wash on January 13th 2024 and they ended up adding me to a monthly plan without my authorization. Now they have been charging $22 every month on 13th despite my repeated requests to cancel the unauthorized charges. On March 29th, they even gave me a printed receipt confirming the cancellation. Guess what, I have a new charge of $22 again on 5/13 again. Thinking of filing a police complaint now. read more

SCAM. they do not cancel your membership. i had my sticker removed months ago at the car wash by an employee and he verified it was canceled and I still get charged. called and used online services and they still have'nt canceled my membership. they never call back. read more

Tracy was stellar with their service and warm smile. Cal helped me with the err in my ways on how i needed to straighten out. Over in all this place has a great sub service for monthly washes, cool (climate) location to clean the inside out. All awhile just far enough from the Highway during your ride home. read more

tony slipped me a $5 to write this review-JUST KIDDING. shout out to tony and all the guys yesterday 9/26 great service. I let them know i was concerned about my right side mirror popping out from previous experiences at other washes and they taped it secure! they also took extra time on power spraying the front end of my car as requested. the wash ended up pretty great! It's the little things that count. great job guys! will be coming back. read more

I had a wonderful experience today! Mark did an excellent job, and was super nice, and helpful. Thank you, Mark!

The team did a great job washing and detailing my car! Daniel was a great help in make sure that my car was going to look brand new when I left! read more

Great price with a very detailed job done and excellence customer service! Yolanda was very friendly and helpful. Will be back for sure!

Great car wash, wax, hand dry and tire care today. Seth, the manager, was onsite and very attentive to the care the staff gave me. Wonderful experience. I'll certainly use them again. Easy in and out. AND FAST read more