I purchased a Rav4 from this location on 04/05/2024. I was told by my sales rep multiple times that there were no accidents on this vehicle, which had me sold. After purchasing the vehicle, I began to notice a raddle and shaking when I first turned it on after being idle, which I did not hear or feel during the test drive. I scheduled an appointment with the nearest CarMax with the earliest service appointment which was 05/02/2024 (it was a week earlier than that but my original appointment was canceled by CarMax due to shop issues). After looking at the vehicle and having to explain the raddle and shake I was experiencing to a tech, I was told the raddle was coming from the roof rack and glove compartment both being loose. The roof rack was tightened and I was told there was nothing that could be done about the glove box. I was scheduled for another appointment on 05/10/2024 to change the right engine mount and was told the vehicle would be good to go after that. I got to that appointment and let them know I still heard the raddling. I was told it probably was due to the engine mount needing to be replaced which would resolve the shake and raddle. Now this is my 2nd CarMax vehicle and my family's 4th so I was trusting them. After driving the vehicle and having no peace with the raddle, I decided to get it inspected by Toyota on 06/21/2024, in hopes that they would be able to fix the glove box or whatever was causing the raddle. After the inspection, BOTH the customer care rep AND the tech who completed the inspection said "You need to take this vehicle back to CarMax NOW!" I was shown a vehicle report detailing the extensive amount of parts ordered from Toyota to repair the vehicle after a MAJOR COLLISION in 2022!!! Not only that, but the repairs were done incorrectly and the undercarriage is loose, among other things. I was told that if someone were to hit me from the back, everything would cave to the front! Remember, CarMax stated there were no accidents on this vehicle. They instructed me to take the vehicle back to CarMax immediately because it was unsafe to drive. Both the rep and tech were so concerned for me that they both gave me their numbers and told me they were willing to speak to CarMax for me. Toyota could not even make the repairs; it has to go to a body shop. I immediately called this location (Winterville, NC) to report the matter. I told them I was willing to swap this vehicle out for one at the same price because I WAS TOLD THERE WERE NO ACCIDENTS ON THIS VEHICLE and Toyota is telling me I need to take it back due to safety risks. The lady told me she would have to speak to her GM who was at lunch. I later spoke with the service manager who apologized and stated when I came in they could not see an accident on the vehicle but now could see the accident on the report (I later thought about it, how could you not see it then but can see it now). Hours later and after speaking with three other individuals, a fourth person calls me but not the GM. He informed me that the GM stated I could take the vehicle to CarMax to see if they could repair it and if not, they will send it to a body shop. I told them I took it to CarMax twice, the vehicle was not safe and I wanted to swap it out. He gets off the phone to tell her (GM) what I said, this happened multiple times. The GM NEVER got on the phone! Not one time did she get on the phone to apologize, express concern, or acknowledge how they put me in an unsafe vehicle. She just kept relaying messages back and forth. She stated that I had already driven the car for 3,000 miles (which it has not been 3,000 miles) and that I could not swap the car out. Not considering the fact, that I was lied to, not considering the fact of the safety risk, not considering I went to CarMax multiple times trying to figure out what was going on or that I would have never purchased the vehicle if this information had been withheld from me. But the fact that the GM NEVER got on the phone and kept going back and forth with me via another person really added insult to injury! Toyota told me it is against the law for dealers to withhold accident information. Sad part is, the earliest appointment I can get with CarMax to have them LOOK at the vehicle is July 10th. This is a major lesson learned but it is not over. read more

Always had honest appraisals and good experience with CarMax. Bought one and sold 2 card with them

Ryan was fantastic! He was kind, clear as he explained each step of the process, and truly exemplified superior customer service. I could not have asked for a better experience. And it was swift! read more

First time buyer through CarMax. I have a couple of friends that had went through the process, and offered very favorable comments. Mine was the same. If you take advantage of their resources, there will be no surprises, and happens very quick, and painless. I first narrowed down the vehicle I wanted, a Miata. Then checked the web-site. Found one I liked. Called customer service, asked a few questions, like does it have a cigarette odor? They called the dealership for answers, and promptly called me back. I went ahead and did the financing over the phone to the point, if I accepted the vehicle all I needed to do was sign. It would be quick. I had the Miata shipped from Wilmington to Winterville. Received the call it was in. Test drove, loved it, walked out within the hour, with a great car. I'm a fan. Chris C. read more

The salesman was good but after getting home and several days later I found out that my car was soon due (within 400 miles)a maintenance check for changing the transmission fluid. My thoughts were that car max should go on and do this and they are refusing to do it unless they see it in writing from the dealer, which the writing says 3 years and the car is 3 years old and they are telling me that it has to be in mileage on the acura manual. That does not make sense to me and I am still trying to get this resolved. Called headquarters and they have not gotten back to me. Buying a $27,000 car and within 400 miles having to pay for a maintenance that should have been done by them does not set well with me at all. I will take this up further with Car Max corporate office. read more

If I could give this place 0 stars I would; a few months back I was looking for a specific vehicle which their website showed as available in their new Winterville, NC location--I completed all of their pre-approval processes online and spoke with a salesman about the car and exactly what I needed and wanted, where my payment needed to be for my personal comfort level etc. and was assured that this would be workable. Well, after 4 days someone finally got back to me and the approval was through their finance company and the payment would be 93 more per month than I feel comfortable paying so I passed on the deal. Anyway, I went to another dealer who had the exact same vehicle in a different color, received a (conditional) pre-approval over the phone went in, met the salesman and drove off in the car at less than I had expected to have to pay. The biggest issue I have with Carmax was the fact that they submitted my application to 37 banks all of whom, of course, ran a hard inquiry against my credit which does have an effect on your scores and, coincidentally, one of these bank is who I ultimately financed with--so it appears to me that Carmax is trying to gouge their customers and force you to use their financing company so I would say buyer beware and do your researc read more

Avoid if you want a car that's not full of problems that their inspection process will let slip and their own warranty will not cover, or their repairs will fail which they will not back up. 2 bent rims, 2 tires with irregular wear and Carmax's own body work that did not hold up and they will not cover it. 7-8 visits and hours of my time later and one issue partially fixed. Pitiful. Pititul and shameful. read more