Mid December 2023 I purchased a new Buick from Brown & Wood. Before I went to the deal, I had done…read morea little internet exploring and found a couple of Buick models that I wanted to consider. On my quick first visit, I met one of the sales staff and mentioned what I wanted to see, and that model was conveniently inside the showroom. We took a look and I got his business card. When I was ready to consider making a purchase I texted this member of the sales staff to let him know I was coming. When I arrived, that member of the sales staff was busy with another customer, and after a short wait, another member of the sales staff was directed to assist me. I explained that I wanted to test drive the model that was in the showroom, thinking that they would let me drive from another car that was in stock. They moved the car out of the showroom for me to test drive! After doing the test drive of that model plus one other that I wanted to try, I made my selection for purchase. I was very pleased that there were none of these "let me talk to the manager" long pauses that I have experienced at other dealers when buying cars in the past. I got one presentation which took into consideration a couple of discounts. Long story short, I left the dealership driving my new Buick. Good, professional car dealer experience.

I called to look at a used vehicle. I was asked to ask for Dwayne when I get there. I walked into…read morethe lobby to the counter and asked for him. The guy started chuckling and told me " Well, let me tell you, he is one handsome fellow", turned to another guy standing there and said that this is him. I took his outstretched hand and said " Nice to meet you". Then both of them started laughing! Guy behind the counter, when he was done laughing told me then " Just kidding, I am Dwayne." The car I wanted to see was parked right outside. He then called somebody else to show the car to me. After waiting for about 10 min, Dwayne then told me that the car is giving him some technical issues but he could show me other cars. I declined. He then said that I can look at new cars. I just said that I was done and left. Very disrespectful. I would never buy a car from there.

Some time after my recent review of my experience with Joe Pecheles Hyundai and my concerns for…read moretheir financial stability after their inability to refund, after 8 month, a simple $1,000 for an insurance payment, I was contacted by the current owner, Brian Pecheles. After being assured multiple times of the honesty and integrity of his firm, the longstanding reputation of the agency in the community, and his assurances of personal oversight over his employees, he did make good on the oversight that occurred 8 months previously. With additional assurances that the employee involved was no longer associated with his company, he not only refunded the $1,000 insurance premium but also the $3,000 payment for the extended service warranty which should have been refunded but at a prorated amount. I do appreciate the owner taking the interest to attempt to make this situation right. I very much appreciate the full refunds. I would have appreciated much more an honest interaction about the capabilities and features of the car I was purchasing. I would have been more appreciative of timely attention to this matter. I will not be taking Mr. Pechesles up on his request that I call him directly and allow him to sell me my next car. You have only one chance to make a first impression. This dealership disappointed on the countless opportunities they had. I have satisfied, however, Mr. Pecheles's request upon delivering the checks. I have updated my review. Buyer beware.

Thorough mechanical check performed on my vehicle. All my concerns were addressed.Hyundai staff was…read morevery professional. My encounter was very pleasant from start to finish.

Horrible experience. The service dept took advantage of a 90 year old woman, my mother in law,…read morewhen she went in for tire rotation and oil change. She sat there two hours and they came out with a bill for $1000. They put new tires on. She did not need them. This lady drives 5000 miles a year. Her mind is sharp. She did not agree. Did she pay it? Yes she did. What was she supposed to do? Shame on them for taking advantage of a woman....a 90 year old woman. We visited trying to make it make sense but they ganged up and just kept saying she agreed to it. Shame on you Greenville Toyota. Hope no one ever takes advantage of one of your mothers.

I inquired about a 2002 Ford Thunderbird I saw on their website. The salesman was initially helpful…read moresending me photos of the tires, etc. As there are no photos of the soft convertible top I asked for a video showing the condition and operation of the top. Salesman refused and just told me it works. I asked the salesman about the condition of the tires and he told me they were new. However, the date code on the photos show they were made in 2013 - 11 years old. Unsafe. Salesman called me this morning and I offered them $9,000 for the car based on condition and tires. It requires work. He shouted at me to, "Waste somebody else's time," and hung up. I guess this dealer isn't into buyers actually inspecting their used cars before they get stuck. I recommend that you take any car your are considering to a qualified mechanic before you give them you money.

Greenville Nissan in Greenville North Carolina-This was the worst car purchase experience ever…read more There were several tricks and several lies. The whole story would require too many words. I can say for sure I would not buy a tricycle from them in the future. They added things to the total price that they said they were going to pay off. That means I paid for it, not them. I got tricked into gap insurance that I said I didn't want. Then they said I could get it refunded. It took two months and many calls to get that done. A few lies and tricks occurred in that process too. Run! I highly do NOT recommend. The rating is -10!

Whole experience of car buying, from start to finish. All those involved were kind and thoughtful.read more

I know, 5 stars for a used car dealership? And a Buy Here, Pay Here lot to boot? Who am I kidding?…read more I can only speak for my experience. We lost our car to Hurricane Florence. The insurance had lapsed just prior to the storm and we still owe money on it. Worse than that, though, I had no way to get to work. We asked around, went to other lots and they all couldn't help us or couldn't be bothered. Our credit was already bad before the storm and the out of pocket expenses from the storm had eaten most of our ready cash. Pirate Auto Sales in Greenville to the rescue. They responded to our questions, worked with us on price, and jumped through hoops to get us approved on a REALLY GREAT car that was better than what we would have settled for, and still still was within our means. At no point did we feel taken advantaged of, sleazy or the least bit cheated.To say that they helped lift us up would be an under statement. They are a no frills dealer, nothing fancy, but an honest to god Good Samaritan. Not a pirate at all. We are proud to recommend them. Patrick and Joe, New Bern, NC

Before going as a first time buyer, I read the reviews...which got me nervous, but I really needed…read morea new car so I went in anyway. I was greeted nicely and when someone walked by, they always stopped and ask if I needed assistance, overall great staff. By scheduled appointment, I got help from Josh Crowburst and right off the bat treated me like family (I know it's cheesy but it's what it felt like). I did have to wait for the car I wanted but Josh made sure I didn't get overwhelmed through the whole thing, it definitely made the process of getting a new car and as a first-time buyer a lot easier. 10/10 rating from me! My uncle recommended Josh to me and I'm glad to have him on that journey. Now I'm enjoying every minute with my new car!

Service department wastes your time…read more Today, scheduled appointment at 930am Arrived at 9am At 10 am my truck was still on the lot I inquired as to why- At 1030 my truck was still on the lot At 1041 I got my key and left Zero follow up, zero concern Fine- you'll get zero of my business Thank you for wasting my time

Easy to work with. Scheduling is very easy and they are very accommodating…read more Much better service than Audi Raleigh. But I wish they offered loaner cars to anyone using their service department. Would make it far easier for out of town customers!

Audi of Greenville does a great job of making sure their customers have a good experience while…read morehaving their car serviced. Everyone in sales and service is professional,polite, and well qualified. I drive from out of town and always take advantage of their courtesy vehicle. They Notify me when the car is ready and send a video explaining everything that was done to my car during service. When it is time for a new car It's a no-brainer that I will go to back to Joe Pecheles.

Came here for an oil change while I was home. I'm used to the ones in FL which were more organized…read moreand streamlined. I was expecting someone to come up to the car, but everyone was working at a computer so I parked and made my way over to them. Even standing in front of them, it was difficult to get their attention. Finally, one lady came from outside after helping another customer. She was very friendly which put me a little more at ease then directed us to the waiting lounge. The lounge is a small room with 3 tables, a TV, and free coffee. I brought my lunch to eat in here knowing I'd have to wait a bit. They call you on the overhead speaker, come get you, AND call your cell phone when your car is ready (in case you didn't get the memo). Overall, they got the job done, but could've been a little more efficient with it.

If I could give less than one star I would. I had a 7am appointment. They gave me a courtesy ride…read morehome and did not call me throughout the day to give me updates. I got an uber and got dropped back off at 4pm. They said they were not able to get to my car because they were back up. My appointment was at 7am, were they working on cars from the day before. Also I have the dodge app where I can see every movement of my car. They parked it, dropped me off at home, took care of other people's cars, and told me they would keep it until monday. No consideration that i have to get to work. I said okay can I get a rental? I got two different warranties that covers that. They said unfortunately no. The service manager refused to show her face and sent someone else to do her dirty work. So anyway, make a long story short, I took my car home and made an appointment with Dodge of Washington. The scanned my car and fixed it all in the same day. Great service great communication. So yes, I live in Greenville and will drive a whole city over to not experience the poor service of East Carolina Dodge.

Great customer service. Chris is always very helpful. If you buy new the dealership is very…read moreaccommodating when it comes to oil changes and warranty repairs.

Could not have asked for a better team to assist me during my car buying process. Ryan & Joshua…read morewere a dream team. They made sure my wants & needs met each other. Francisco, the finance manager, ensured I had all I needed when visiting my financial institution. Highly recommend Joe Pecheles Volkswagen to anyone interested in making a purchase!!

I was visiting my daughter at ECU and got a flat on my rental car. Turns out that I ran over a…read morescrew. Managed to fill the tire with air at a gas station across the street from my hotel so I could drive the 2 miles to Master Tire. I chose it because of the strong reviews. I chose well! Sam took great care of me: he found and removed the screw, patched the tire, and got me back on the road in under 30 minutes. The cost was very reasonable, too. Highly recommended. Thank you, Sam!

Had a screw in my tire that they repaired. Very friendly service!! He was a great guy!! Was fast,…read morein and out. The price was great well worth it. I highly recommend this place for tire service!!