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    Recommended Reviews - Carmax

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    Reviews With Photos

    Chrissy S.

    Came here to have a door lock looked at under 90 day warranty and I bought my truck from another carmax. John in service was super nice and listened to all my questions and they literally got me in and out within 20 minutes!! I had to drive 40 minutes one way so they did everything they could to look at it asap and kept me up to date on the progress. Even topped off my truck and I was out the door super happy! I will be totally coming back here for our next car purchase!!

    Uri Puri ..

    Raymond was awesome af!! Good spirited dude with always a smile on his face. Experience at this specific carmax has been awesome

    when I got the car!

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    3 months ago

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    3 years ago

    Their service department is GARBAGE! They beat around the bush forever to get parts ordered and things repaired!

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    2 years ago

    Emilio was terrific! We recently purchased our vehicle through him and he did his best to get us in and out. Great job!

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    Page 1 of 2

    Ask the Community - Carmax

    Review Highlights - Carmax

    Rafael was professional and friendly.

    Mentioned in 2 reviews

    Read more highlights

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    Enterprise Car Sales

    Enterprise Car Sales

    (58 reviews)

    I've been an enterprise customer for over 15 years, I have rented close to 20 vehicles in my time…read morefrom this location. I've never had any complaints with the quality of service from staff, vehicles or quality of customer service. However, today the experience was vastly different. There was a situation where a vehicle was needed on behalf of an agreement between GEICO and enterprise with a claim. My understanding is that the process is made to be seamless whereas the vehicle is being repaired, the customer is picked up from the location and a vehicle that was selected is ready for rent while the work is being done. What occurred, was that the work originally slated for a repair center could not be done based on vehicle type. The rental agreement was still standing and active. Upon being picked up by a very polite and courteous enterprise driver I arrived at the location. After my arrival at the location, I was told there were no vehicles to rent. The manager, said sorry there are no vehicles here you can go to another location. There was no situational awareness that I had no vehicle and was just dropped off nor the frustrating experience for someone who is actively working or needs to go to work or has other plans in line with what was promised through this "seamless process". I offered to wait and perform work remotely while a vehicle would arrive. I was then told a minivan was available, vastly different than a premium car, especially with today's economy and gas prices. It is not economic, nor with the size work all of which should've been heard when I responded know that would not work for me. It seemed as if the manager wanted to push this vehicle due to the lack of inventory. I have then asked for the manager supervisor number, and it was not given to me and then had the progressively asked for another mean of communication by email. I then had to send an email of the situation to the supervisor. For a period of over two hours, I have been waiting at the facility waiting for what was promised through the seamless process for a premium vehicle. At one point and instead of the manager, putting in extra effort, he told me that I could leave. Keep in mind again no car, dropped off, trying to perform work. The reason I am writing this review because I believe enterprise is a solid company and 99% of the people at the facility are great friendly hard-working folks. However, it is the one percent that can often destroy a company reputation.

    On Monday Jan. 5th 2026, I went with my sister to Enterprise Car Sales in Stockton so she could…read morepurchase a car. I called twice before we went there and spoke to Tyler and asked him to hold the car we were interested in and even texted him when we were on the way there. I expected a level of professionalism from him but unfortunately, that wasn't the case. Tyler came across as very nonchalant and immature during the entire time we sat with him discussing the car and signing the documents. I'm also very upset because I expected the car to be ready to drive off the lot. We weren't given a full tank of gas, only $35 worth. Tyler left us at the gas station without even making sure everything was ok. The front driver side tire was severely low on air and there was no handbook in the glovebox. We had to drive the car to a gas station by our house and inflate all the tires correctly all while it was raining. None of this should've happened because Tyler knew in advance we were heading there and the car should've been ready to drive. I've purchased a car twice here in the past and never had this happen to me with any other Car Sales Rep. Tyler needs to learn how to take care of his customers needs before they leave the car lot. Overall, this was the worst experience I've ever had buying a car.

    Carmax - carbuyers - Updated May 2026

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