Carmax of Stockton is incredible! I found a 2026 Chevy Equinox online, in Arizona. I paid to have it shipped to the Stockton dealership, and it arrived sooner than estimated. We went in and sat with Gordon to sign all of the paperwork, after taking the car for a test drive. The entire transition went smoothly, especially communications before our signing appointment! We also traded in my 2023 Chevy Equinox and we were pleasantly surprised about the trade-in value we got for my old vehicle! Because my new vehicle came from another state, it did not have a front license plate holder. Carmax contacted me to let me know when the part came in, and scheduled an appointment for me to have it installed. The Service Department put on the plate holder, and put my license plate on for me. They also wiped down the exterior of my car, and filled up my gas tank! While I was waiting for my car, I was in the lobby of the sales center. I was there when a majority of the staff were arriving to start their day, and the floor supervisor (I wish I would have gotten her name!) held a team meeting prior to the start of the day. OH MY GOODNESS....never have I heard such a positive, uplifting, supportive supervisor, than this person! She opened the meeting with kudos to her staff, congratulations to the team for other victories and goals, and then had each department provide an update if needed. I made a point to go up to the superivsor after the meeting adjourned, to let her know I was super impressed with her team leadership. She had the biggest smile and was a bit teary eyed for the appreciation I showed! Carmax of Stockton is superior in all areas of sales, staff, service, and professionalism! read more

Carmax - One happy girl! - Car Buyers Near Me - Stockton, California

Carmax sold me a car that the engine needed to be replaced , we only had it for 8 months. We had purchased the Carmax extended warranty. We had it towed to the shop and the shop said it needed another engine. They come back with we would have to pay for the engine to be opened and closed. They wanted to have the shop find out the part that was broke. It was gonna cost $6,000.00. The car only had 52,000 miles and it was a Honda Accord. It was an awful experience and the car is still not fixed. Don't trust their inspections. I will never buy another automobile EVER from Carmax! read more

I purchased a truck from them and its been in the shop twice.. Needed both cv axels, new struts and both coil springs. Never used my 4x4 drive, Im glad I didnt because it would of made it worse. Your supose to trust dealerships. The job of mechanics are too go over vehicles with a comb before selling. This company did not do that. I do not recommend Carmaxx. Mine's well buy off of Craigslist or facebook market place. Lemon law only does 2019 and up. read more

Carmax - One of the CVS axle. - Car Buyers Near Me - Stockton, California

Doing a car buy deal so far so good. Clean cars. Took a bit but got it done. They worked hard and put me in a great car. Totally recommend. Very thorough. read more

I am a retired 94+ yo professional. my nonagenarian wife & I have 2 cars & need only one. I did not want the hassle of selling my immaculate 2nd car with low mileage on the open market. On Oct.1,2025 we went to the Stockton Carmax & Piper Sellers was the agent that handled our transaction. This is the first time we had any dealing with Carmax. Piper Sellers was courteous, patient, & professional with us. Miss Sellers gave us copies of all the documents I signed, my personalized license plate & the important release of liability document. With a check in hand our transaction took 1 hr. Carmax is fortunate to have Piper Sellers on their staff. read more

We sold our older Chevy Truck at Carmax and had a great experience. Gordon and Jackie were great to work with, very friendly and made the transaction easy. I would highly recommend this place. Thank you for the excellent customer service! read more

I had to take my SUV in to get a safety check; the service manager, Israel Hernandez, was very helpful; explained what had to be done to my vehicle. He also searched for a front license plate frame for my SUV,..and put it on my vehicle at no charge. This is the kind of customer service I really boast about,.. going above and beyond expectations. Carmax my number one selection for purchasing and having my vehicle serviced. read more

I went here for a car quote after a dealership underbid my car even though I showed up over 30 minutes early for my appointment they took me and had it done within 15 minutes. I even test drove a car and considered buying one. Customer service was great and low pressure. Would recommend to anyone shopping for a used car. read more

Came here to have a door lock looked at under 90 day warranty and I bought my truck from another carmax. John in service was super nice and listened to all my questions and they literally got me in and out within 20 minutes!! I had to drive 40 minutes one way so they did everything they could to look at it asap and kept me up to date on the progress. Even topped off my truck and I was out the door super happy! I will be totally coming back here for our next car purchase!! read more

Carmax - Car Buyers Near Me - Stockton, California

we have boughten from carmax before but we went through the Modesto store -- awesome experience so we figured why not buy through them again? we found a truck at carmax stockton and its been an AWFUL experience. the buying process with a man name Micah was fast but he loves to butter you up and not follow through! we had a couple issues with our truck and he said he would place a work order for it and order some minor parts for it, give us a free car wash at any place we would like and reimburse us and he threw in another reimbursement for floor mats since the truck didn't come with any. welp, a month later the guy ghosted us, won't return our calls, still haven't been reimbursed from anything OH and he that work order that he placed? never even happened. long story short, DO NOT go to this carmax and stay clear away from Micah! read more

A bunch of liars and thieves! Monet and her staff will lie through their teeth and tell you something has been replaced when it has not. I asked multiple times because the vehicle inspection showed these areas were in the middle of wear. I was concerned but they said not to worry that those things were replaced. Turns out it was all lies. We called within the 10 day return window and were told we would get a call back. Never happened. We are still I the 90 day window and the parts are failing. But they have no appointments available to get this fixed. To say I'm pissed is an understatement. We will be filing a lawsuit immediately if they don't make this right within this week. read more

I have the worst experience with this CarMax. First and foremost, we had to provide a five (5) hour window for their pick up. Secondly, they never came to pick up the vehicle as scheduled. At least call and let us know! They never bothered with that courtesy. They had us waited for their inaction. Five (5) hours that could have been used do complete many other tasks. They wasted our day! read more

CarMax has made car shopping really easy. I've had to go to a couple of CarMax branches since I've changed my mind during their 10 day period and I never got the sense that I was bothering them. No pressure car sales and even though they don't get everything right, they make the process easy which keeps me doing business with them. Not sure why their ratings are low but usually because people want to voice frustration when things don't go well vs. when they go smoothly. read more

Raymond was awesome af!! Good spirited dude with always a smile on his face. Experience at this specific carmax has been awesome read more

Carmax - Car Buyers Near Me - Stockton, California

I havea friend that purchased a car One week later the brakes went out CarMax sent him to a tire shop not even carmax service center did the work one week later The water pump went out neither then did CarMax do the repair they sent him to Modesto Infinity where the service department found other problems told him it would be a couple weeks CarMax said that he would get a loaner car but then he tried telling him that he was not covered under loaner car policy because he is not covered because the policy is in his mother-in-law's name and he is not related excuse me but if you're married doesn't that make you related ? Somebody needs to investigate this car dealership because the more I hear about it it reminds me of Paul Blanco read more

carmax Modesto sold me a tesla with a battery that could not charge and needed service. i NEVER received a call back from service or staff. i had to continue calling and got nowhere. i had to drive back to the facility to return car with 9% car charge. this car should have NEVER been sold. i'd give zero stars if i could. i've never had a bad experience with them before but i wont be going back. read more

last December I got a 2014 Jeep Cherokee from the Stockton Carmax, and while I was under the 90 day warranty, there was a couple of small things I had to take it in for to take care of And wouldn't you know it right at the 90 day warranty expiration the check engine light comes on and the car needs some expensive repairs done I had a mechanic look at it and he told me there's no way that their service department didn't know that this car was about to take a crap in a couple of months So just a heads up to people out there this is the kind of business Stockton Carmax does read more

I made an appointment at CarMax in Stockton to sell my 97 year old parents' vehicle. Rafael was our rep and he was great! He gave us a fair price, expedited the process and was very efficient. Great service and a positive experience! read more

Well, originally my review was going to be poor since I was sold a car that needed its engine replaced two months after purchasing, but the staff were so on top of helping me get it fixed, I changed my mind:) I was able to get my car fixed under warranty and all the staff involved were really consistent and kept me updated every step of the way read more

Carmax - when I got the car! - Car Buyers Near Me - Stockton, California

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I don't know if you call it grand theft auto or fraud. When I went into the Stockton CarMax to verify my offer I received a firm quote. However, I got a better price elsewhere so I took the higher offer. When I went to sell the vehicle the buyer found that I do not own the car. CarMax had changed the registration and took ownership of my car. The higher price buyer walked. Even though, with no apology from CarMax, the registration was changed back after a week of calling, asking for management with no returned phone calls. So, let's say it was a mistake. Own it and return my call. I would not trust them at all. read more

The customer service was exceptional. Rafael was professional and friendly. He explained everything I needed to know. I sold my car less than one hour I had my very nice offer check in hand. read more

Horrible experience working with them. I had a vehicle shipped from another location. There were delays with that and they were stalling on my purchase when I got there. I was so pleasant and understanding with them. They told me I can't go to any Carmax now because I called the corporate office and shared about my bad experience. I never raised my voice, used any cuss words or anything remotely disrespectful. Terrible customer relations. read more

They offer a lot lower for our trade in than it was worth so we sold it on our own for 3 times what they offered. We paid to have a vehicle transferred to Stockton on 4/16/25. We needed a quick purchase to add to the fleet to keep people running. We were told that the truck would be there by the end of the weekend 4/20/25. Today it is 4/29/25 and we still are waiting on the pink slip so that we can see the truck. We have called multiple times and the receptionist even had some inaccurate note that we no longer wanted to the vehicle. We would like out money back for the transfer. read more

Make an appointment unless you want to spend your entire day at the lot. Excellent customer service - Manny provided transparency, professionalism and worked with our time available when we went to close out. Thank you Manny! Time is money - when you respect our time, we're happy to spend money read more

Carmax - James left a happy man! - Car Buyers Near Me - Stockton, California

Went in to test drive and buy a car they told me make an appointment because they had appointments coming in whole time 6 employees standing around I never saw a dealership do that won't be goin back there read more

I was super hesitant on buying a car from CarMax but they had this beautiful car that I wanted. I got the car shipped to this location as it's near my family's home. And shipping was cheaper to this location. The car was in pristine condition but there were a few things that were not mentioned in the listing so CarMax refunded me my shipping. They have great warranty!! All the stuff I needed fixed with the car, they fixed in a timely manner. There were some major inconvenience but it was not CarMax's fault but a 3rd party. However, Monae and her team went above and beyond taking care of me and my car!! Monae had always kept her words, always checked in on me and was super understanding!! Their shop attended to customers right when they walk in through the doors. John provided outstanding customer service!!! Kept me in the loop when my car was in the shop being repaired. Even when he wasn't working in Service, I was still able to contact him and give me an update! Every CarMax deserve a Monae and a John on their team!!! Thanks again, for my first car purchase! Would 100% come back! read more

CarMax is great for its no-hassle selling model, no salesperson to deal with, including it's no-haggle pricing. We purchased a 2nd car from CarMax just two weeks ago, and almost everything about them was hassle free. Almost. As any car dealership, paperwork is the time-consuming part of buying a car. There's No getting around the time to fill out paperwork, although CarMax tries to save you time by having you prequalify & filling out many forms online. That still takes time, and if you speak to customer service (a time consuming process in itself!) add minutes your wait time. But it's the nature of the beast when dealing with financing and purchasing a high priced item like a car. Bottom line: we're very happy with our purchase, and we'd recommend CarMax to anyone looking to buy a car. read more

Never never never again. CarMax are a bunch of crooks. They are very unprofessional . I paid to get a vehicle shipped. I was approved for financing. I waited one week for them to perform a quality check. The day I go to buy the vehicle they say they need to re run finance application and put more money down. They are a bunch of idiots. I DO NOT RECOMMEND this place to anyone. They run a very shady business!! read more

Best place in town to buy a used car! Excellent customer service, best value, friendliest people, most helpful, best return policy. thank you, Marie, For helping me with my purchase. Thank you, Alfred. Thank you to the best In town. read more

I had a car delivered from San Jose to stockton California. Lack of communication through the process, they managed to crack the driver side window on the way, and now I'm waiting indefinitely to hear back from them after paying for the delivery that was supposed to be here more than 5 days ago. They actually told me I'd be getting a link after we got off the phone to set up and appointment. THEY WILL LIE TO YOU TO BUY TIME. I get that stuff like this happens but when I have to call every day for almost a week after the expected delivery, and you guys don't tell me about damages that occurred; i wish I saved my money and went elsewhere. Save the time and go to carvana or something. read more

I'll start by saying that we did not end up buying a car here, but had a great experience & we really appreciated Phong's help. He spent almost an hour with us. He came from a repair background & had an amazing breadth of knowledge. The sales people at this particular Carmax do not make commission on sales, so there was no pressure. We've been looking for a car for a couple of weeks & he was able to answer questions & give advice that we had not gotten elsewhere. In the end, there wasn't the car we needed here at this time, but we left knowing exactly what we're now looking for. If we don't find it elsewhere, we will return & are watching the site for the right car. But even if we don't ultimately buy this car from this lot this time, this will be the first place we come when we purchase again. I recommend starting your car search here & we're recommending this place to our friends. read more

Their service department is GARBAGE! They beat around the bush forever to get parts ordered and things repaired!

I purchased a vehicle here in November, during the test drive i advised along with co signer no oil. Sales advised to bring back next day, service was closed. By the time I made it home car max was closed for me to report the car making noise, prior to purchase I expressed the use of the vehicle was for my family and business use so reliable was very important. Next day I expressed to service all the issues of the vehicle, they would not see the car no sooner than 3 plus weeks out. Put some oil in the car and sent me on my way, I expressed concern of that being outside the timeframe of returning the car depending the repairs I was ensured it not being an issue. During 3 weeks car continued to have issues while waiting service. I sent car with a list of repairs written and verbal. Once the car was sent to service they said list was long and sent to Dodge, basic service items needed major attention along with everything on the list the car was kept 2 plus months for repairs, picked the car up when advised fixed, next day after picking the car up I called back with issues of the car and returned it to service, at that time car max wanted to attempt a buy back ensuring of placing me in another vehicle of like kind and not increasing what my current financing was. As agreed I went along with changing cars, car max failing to express they were running me through complete financing to new companies and through hundred or creditors again, once they didn't accomplish that, car max tried sending me a letter from their legal department threatening me after disregarding what we agreed to a buy back leaving me carless, so car max went to fix the car which I found out had ever transmission issue etc after fixing the car next day I advise them it's still not the issue I take it back they have service advise new issue when it's the same noise I reported from day I drove it home. They declined seeing the car and made me pay to have warranty fix still same issue and claim fixed through the dealership warranty it is now June issue not resolved and car will not start.tried resolving and now have to seek legal services. Customer service has been poor they completely messed my finance options up going against there promises. This has been a complete dishonest location. Just a dishonest company and is completely against taking ownership and doing the right thing. Jose, Steve, and many more played valuable roles with causing compete distress to myself, health, family, finances and overly impacted my businesses. This was by far the worse car I and experience purchasing a vehicle I have ever experienced. Car max you are the worst. read more

Emilio was terrific! We recently purchased our vehicle through him and he did his best to get us in and out. Great job!

Honestly totally blown away by Kevin who helped me the moment I applied for my new car! He was attentive,super helpful answering all my annoying questions! Making this process soooooo easy! Had a bit of a insurance issue and he pointed me in the right direction! Then went to pick up car and Gabriel helped me out the rest of the way! I can't thank them both enough for making this purchase one of the easiest things I've done in my life! Kevin and Gabriel both deserve raises! Will definitely being going back to them n the future! read more

DO NOT BRING YOUR CAR HERE FOR AUTO REPAIRS, they only service cars purchased in the past 90 days. I called this location to make a service appointment for a coolant leak with my car since it was still covered under my MaxCare warranty. They had all my info, verified coverage, booked the appointment for a week out. Arrived this morning only to be told they can't service my car because they only do 90 day vehicles at this location. That would have been fine had I been told that when I called to make the appointment. So I have been with out a car for a week, and will now be out another week as most places are booked out. I gave them 3 stars as while it was a frustrating situation, the gentleman helping me was very kind and helpful and topped off my coolant so I could make it safely back home. read more

i bought a car 2024 no hassle no thing financing went great. weeks after my break were squeaking i was told it was normal as it was a heavy car i said no , this is my 2nd car same make & model never had break squeak when there are new. i took to carmax they checked them and said they were fine nothing wrong, heavy car makes noise. i went to their shop had breaks changed 3 times and they still squeak i gave up. can do a lemon law as carmax is not cpo certified. on top of that carmax didn't tell me they were going to pick up car from the mechanic as i was the one who took it there. i called mechanic i was told it was picked up i asked by who they said owner i said no I'm the owner , he then said oh carmax picked it up. then carmax said no we don't have it .. it was a big mess once i picked up car at dealer i was ready to go crazy, but wasn't worth it . did tell them i wouldn't be taking car back to them for anything.. breaks still squeak and the outside of them is all rusted.. read more

Finally got a chance to see some cars out in Stockton! Rep Catherine was sooo helpful highly professional, she answered all my questions I had. with back and forth communication In purchasing a car, she was there through it all different days she happen to be there too. Thank you CarMax for having such a wonderful professional person like Catherine made a car purchase hassle free. read more

We walked in, greeted by a girl and told to scan each car on the lot to see if it was available. Maybe because it was my first time at carmax I was confused nobody walked around and helped us. Every car we scanned was showing unavailable. Kind of disapointing. When we left we had to walk through the main office. Not one person asked if we found everything okay or if we needed help. There were at least 5 workers standing around and 1 on the phone. I wasn't impressed and would rather buy a car from a private seller than give my business to Carmax Stockton. I hope all Carmax doesn't treat their customers like this. read more

Look at the video shows how they are scam artist . Don't use this place as a first option use it as a last resort. Then they claim my car had the miles rolled back or else they would have offered me a higher quote. read more