I had put a car on hold to check it out about 6 days before the date to go see it through the website on their "Free Hold" tab. No obligation - No deposit required - No pressure they say. Still seeing that there was no changes to the reservation, we booked a Airbnb the day before the trip because we were traveling a long ways to come see the car and the drive back would be harsh. Again, got the confirmation online that the car was on hold for us to check out, but no calls from the sales rep or anything. Day before we go, I call to CHANGE the appointment time to be earlier during that day appointment. Low and behold, the vehicle had sold DAYS before. So, I guess the moral of the story is, don't trust Carmax to follow up with potential customers ESPECIALLY if they had made an appointment to see a car which was confirmed. Don't count on them to call you to let you know the car is sold and don't count on them to care about your time and money spent to possibly buy a car even though you had made an appointment the right way. Why even put the car on hold to begin with? So they can sucker you in to see a car that isn't even there. And let me guess, I should have been the one calling everyday to make sure the car wasn't sold like a crazy person right? Now I'm out $$$ for an Airbnb I won't even be using. Congrats Carmax, I appreciate your business and thanks for nothing. read more

My truck was test driven and appraised by a 16 year old lol best part is Took almost a day for a response on the appraisal and my god was it the biggest lowball of the year I got $45k an hour after that B.S. private sale long story short after these clowns had the audacity to offer me less then 20k lol don't waste your time specially if you have a diesel truck do your research on carguru.com for a legit idea of your trucks worth I got $25,000 more selling private read more

This review has been updated. I contacted the National office and talked to Blake about the trouble I had. He had the general manager, Mary call be and assign me another sales person. They could not find the same vehicle in my price range. I found the same vehicle, slightly newer, but with more miles on it in Sacramento. $2600 difference. Since they had made the initial mistake of selling the car out from under me and me having to call them several times to find out where my car was I told my new sales person that I would pay $1300 more than the one that I was supposed to get, and they could eat the other half and I would be happy with that. This was Saturday, and I told my new sales person (Max) to text me with an answer. It is now Tuesday and I had to text him. He told me the sales team had told him they could not do that. You would think he might think of texting me back like he had promised to. So I am really done with Car Max. Below is the original review. I was looking for a Ford C Max Engergi. I checked the inventory at Car Max Santa Rosa, CA. They had one, but when I tried to set up an appt. it had sold. I then found one at the Car Max in San Jose, CA. I put in the request to have it transferred to Santa Rosa and was put in touch with Ruben who was to be my salesman. I was told it would take a week or so to get to Santa Rosa. Time passed and I texted Ruben. He said the eta was Saturday 7/24/2021. So I waited until Tuesday 7/27/2021 can called since I had not been notified that it had arrived. Now in the meantime I set up an appt. with the Ford dealer for a diagnostic check, arranged financing with a credit union (with a hard pull of my credit rating), transferred money from savings to my checking for the down payment and arranged my insurance coverage for the vehicle. On my call on Tuesday, I was informed (in a call that took close to a half hour) that the car had been sold! I was asked if I wanted another salesperson and said yes. However the sales woman I was transferred to spoke so fast with a heavy accent (no I am not a Trumper I am just giving you the facts) that I could only understand every third word. I texted my sales man Ruben and informed him of the situation and received no reply. I called Car Max headquarters and the person I talked to was very apologetic and said he would try to figure out what happened. He asked if the number I was calling on was a good number to contact me (it was). As I was asking questions, we got disconnected. I have a land line so it had to be a problem on his side. NO CALL BACK. We bought a Nissan Leaf from Car Max 3 years ago. It was the most pleasant experience we had every had at a dealer. Something has changed and changed for the worse. RIP Car Max, I will not be buying from you again. Read less read more

Had a really awesome experience here a few days ago! I came in window-shopping for cars and actually had employee Joseph recognize me from when I came in last year as well. He had an awesome attitude and warmth while staying professional. If you want a smooth car purchasing process while meeting great people, definitely come to CarMax and go to Joseph. You'll recognize him with the cool glasses and shoes. You wont be disappointed read more

BEWARE! I paid to have a car shipped from Santa Rosa to Los Angeles. I had email confirmation as well as another email saying the car was prepared to ship. I also was pre-approved and did all the financials with CarMax financial Dept. I would have just bought the car instead of having transferred but the CarMax employee said why not just have it transferred so you can look at it first since it's offered. Cut to the following day when I get an email with a refund for the transfer fee. No explanation. Just a refund. My heart sank. This car was a gift for our daughter. After many phone calls with a road to no where I figured out they just sold the car to someone else. Customer service was nothing but nice with a whole bunch of lip service. "Oh, I understand. That is awful... I have never seen this before..." bla bla bla. In the end their only solution to rectify this was to offer waived shipping. It was $199. In the scheme of the big picture this does nothing. Or if shipping from further they would waive a portion. The problem was there were no comparable cars. Not even close. They did not offer any sort of discount off any other cars. This is a major corporation that makes tons of $. It was their mistake and they did nothing to resolve it. I have never experienced anything like this. It actually made me sad to think this is a direction humanity was headed. I hope not. DO NOT GIVE THEM YOUR $. They sold my car to someone else after I had a contract to buy. read more

It has been 25 days since I sold my car to CarMax and they have still not paid off my car loan. I called Richmond Virginia corporate office and they said that they would hope to call me back today to let me know when they will pay my bank off. Meanwhile I've had to make another car payment. I feel completely ripped off by CarMax. read more

Tried to see cars here twice. Bad experiences. 1. Browsed the lot. Asked to have a salesperson assist. Waited 40 minutes - no one to help us. Left 2. So - tried again. Made a reservation to test drive a specific car. Made reservation on line a day ahead. Recieved email confirmation. Gota call to call then back - waited 35 minutes on hold and never got to speak to anyone. Arrived on time. Car not ready, no one to help. Left after 20 minutes. Very poor cusomer service. Go elsewhere ! read more

mauricio and the whole Carmax team are amazing. This isn't your normal car buying experience. No new car prices, save the 40% you lose on a new car the minute you drive it off the lot. And none of this back and forth with the finance manager, no writing numbers down on slips of paper that then disappear into the FM office. Verybip front and transparent. Lots of brands and models on the lot give you ca good selection of whats available on the market. I paid 1/3 the price of what the car was when it was new and only 37500 miles. $2000 down, 5 year extended warranty with a $265 a month payment. I'm a happy customer!! read more

Don't waste your time getting your car appraised here for sale. It's the same value as getting a trade in at a used car lot. 71,000 mile Audi in great condition got a $2k appraisal lol. read more

When I bought my Prius three years ago from Carmax I was very pleased with the buying experience and I am still very pleased with the car. I have recommended them to other people so when my partner had to get a new car, it was the first place we went. She had driven a friend's car and liked it a lot and they had one on the lot for $12,000. I thought it was a little pricey since it was a 2007 but it only had around 30,000 miles on it. When we got home, we started looking on other sites and we did not find a single one that expensive! Instead the prices topped out at $8000! And they all had under 100000. When she called back she had a hard time getting the sales agent. Finally she went in to talk to him and he said they would not lower the price so she walked out. I will no longer recommend them. read more

THE BEST CAR BUYING EXPERIENCE EVER. I am never buying new again and pretty much only ever buying from Carmax. Their inventory was very large, and the cars that I fell in love with were low milage, I mean some were under 24K and their prices were jaw-dropping! Our Carmax associate, Herson, was AMAZING. I explained to him how badly I was scorned from our previous car buying and car leasing experiences and he was so detailed with how everything worked, was patient with me and all my questions and best of all - HE WAS NOT PUSHY! We test drove a few cars, I asked a bunch of questions and he was just happy to hang out with me. We sold them our For Explorer with high mileage and we got a really good amount for it that we were able to apply to the car of my dreams. I didn't know it until I test drove it. I had no intentions of leaving with a car and BOOM. Love at first turn. Buying my new car was SUCH an easy process. It took a while, but that is pretty standard for car buying. Since I have had my new ride, 2 weeks now, I keep finding new features that it has and I kid you not - had I bought this brand new from the dealer I would have been in the upwards of 50K for the vehicle. I am still shocked I paid as little as I did for her. I love my Haddie the Highlander and I am just so grateful for her and how amazing the whole process was. Go to Carmax. Don't think about it, just do it. They are AMAZING. read more

I recently purchased two cars from Michael at carmax in Santa Rosa. He made the experience as smooth and pleasant as possible. He was patient and took his time helping select the right vehicles. It took about two weeks to locate the right vehicles but Carmax made it happen. read more

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I had a great experience with Carmax. Ricky Gilpatrick was helpful and timely in all his communications. I got the 2017 Suburu Crosstrek with no hassle and I was in and out under 2 hours. They even gave me a fair trade in value for my 2014 Chevy Cruz. I would definitely recommend this dealership when buying a car. read more

CarMax - 2017 Suburu Crosstrek! And in the color I wanted. - Used Car Dealers Near Me - Santa Rosa, California

Worked with Rob a few days ago. I had a 15 year old Lexus and he still gave us a very satisfactory price to purchase the car from us. They are really "no hassle". They give you a price for which they will pay you for car (if you wish) and the price on the windshield is what they will charge (no "talking to the manager"). Want to get $$ for a used car or buy a used car at a fair price - fast and efficiently? Carmax is the place. read more

I have one word if you are considering buying a car through CARMAX.... JAYLENE! Never have I experienced a more smooth and confident buying of a vehicle! Jaylene took me from start to finish from applying online for a Jeep to handing me the keys, with professionalism and kindness. I have never felt more at ease buying a vehicle. Jaylene's humor, prompt replies and general concern for me has been an experience like none other. If you are in the market, please do yourself a favor and choose Jaylene with CARMAX. She is an asset to the company beyond their measure. Thank you Jaylene I love my Jeep! read more

CarMax - My Beautiful New Jeep "Charlie"! Thank you JAYLENE! - Used Car Dealers Near Me - Santa Rosa, California

The car I originally went in for was not what I expected. I looked at a few other cars and was considering leaving the dealership without buying anything. However Dominick my sales rep was very patient (and not pushy at all) and walked the lot with me which was awesome cause I ended up finding something that I absolutely love. Had it not been for his patience I probably would've left without buying anything. He made sure that I was happy with my choice and even waited for my wife to come and test drive. He was exceptionally knowledgeable about the car too. The service was very personal and professional. I found it to be a truly enjoyable experience which is something I would've never thought I'd say about car buying. I also traded my car in and they gave me a fair price for it. Obviously I could've gotten a lot more if I sold it on my own but then had to deal with all the headaches that that entails. The no haggle policy makes it extremely easy. Both what they gave me for my car and the price I paid for the purchase I made was fair. If you're after getting a huge deal and getting one over on the dealer then this is not the place for you, but if you want to have an easy experience and know you're getting a fair price for both your trade-in and your purchase then this is definitely the place to go! read more

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For brief time there you could call me one of Carmax's biggest fans. This review is regarding my second transaction with them over a series of months. I drive for Lyft and a few dozen of my customers have asked me how my experience was. Up until now I was happy to report to them that it was superb. The sales representative was awesome and the whole transaction went as easily as it could! All I can say is that my praise has done a 180. And I feel bad for those people I recommended go to Carmax. My opinion changed drastically about a week ago when I took the vehicle into a local mechanic to have the oil changed for the first time, having put about 5k miles on it since purchase. It was one of those drive-in oil change spots, so I was still in the vehicle when the hood was popped for the first time since purchase. Seconds later, the first words out of this mechanic's mouth were, "Hey! Uh, did you know your oil cap is missing?" I was shocked, and quickly exited my vehicle to have a look and document the problem for the obvious legal reasons. The attached photos are what saw, my engine covered in oil and absolutely no oil cap where there should always be one. Fortunately this mechanic at this 3rd party shop is the supervisor and gave me his contact information in case I ever need him to testify. We're talking potential for thousands of dollars of damages to an engine that only had about 14,000 miles on it at purchase. It wasn't cheap. Meanwhile, I was sent into a panic. This car is my business vehicle and I depend on it to live. Additionally I PURCHASED it to be used for a long time. Disposable income is not something I'm drowning in, so the potential financial repercussions of Carmax's mistake are not something I'm able to incur. It would put me out of work if this engine fails prematurely. Immediately after my visit to the oil stop, I drove to Carmax Santa Rosa to address the issue with management. The response was lackluster from the Sales Manager. It was nice of them to offer to power wash my engine and check it for damage. But at this point I'm struck by two factors. This is now coming out of my extremely valuable time which I am not being compensated for in any way, and I'm not sure I trust them anymore to disclose the issues that may not become apparent to me for 10s of thousands of miles from now. I mean, if their mechanic forgot the oil cap, what else did they miss? Replacing the oil cap should be the easiest and most obvious thing to do after completing an oil change, really revealing the incompetence of this particular mechanic. It was unclear how detailed their inspection would be, it would seem to me the engine needs to be disassembled entirely and checked for premature wear. I'm doubting they'll be that thorough or fair based on my experience thus-far. I am in the process of corresponding with the bank who provided me a loan for about 25% of the value of the vehicle so that we can pursue compensation together as this affects them as much as it does me. Last year I bought and sold six cars mostly from private sellers, and had never having an issue this severe. I will update this review as time goes on to reflect anything Carmax does with regards to this particular issue. It is my hope they are honest and fair, providing myself and the bank with the compensation we deserve for their mistake. Even if there turns out to be no engine damage, I've still spent hours on this issue where I could have been working I won't get back that time or lost income. Mistakes do happen and if they fix this completely I promise to change my review, I'm not out for blood, merely looking for ethical business practices. read more

CarMax - Used Car Dealers Near Me - Santa Rosa, California

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Jonathan is great, Courteous, and helpful. He helped resolve an issue I just found out about with my car of 4 years and was prompt to help with the fixing of it, which saved me a headache and made me proud of my car again! read more

Worst experience ever. Second time buying from Carmax but first from this location. Salesman was not familiar with the features of the truck I was buying. Attempted to exchange for another one but kept getting broken promises on the delivery date. Ended up buying a new truck and retuning the one to Carmax but they couldnt even list our lien holder on the paperwork! Carmax doesn't participate in CUDDLE which causes major problems. They tried to push their own financing on us throughout this process even when we firmly told them no (the interest rates were significantly higher!) read more

I needed a car ASAP didn't want to go to the dealership to deal with all the haggling. Erik Tinajero is very much recommended by my husband and I. I was able to take a look at what the had put in the lot online. So I was able to get an idea what I wanted before hand. My credit is not at it best when I financed my other cars so I was hesitant to even apply for another car at this time, but I had no choice! A car is a necessity! Long story short I was approved and financed through car max with a credit score of 622. Process was super painless and easy! Took the car there were some issues with the car that came up but with the 30 day warranty they fixed everything NO HESITATION! I recommend speaking with Kenneth he was absolutely great! I will definitely be back! read more

Car Max is the only place I will ever buy a car from again. They have a huge nationwide selection that I was able to search on the Internet to find the best truck for the best price that I was looking for. Any trucks like it were either more money or not as nice of a truck. I live in California and I shipped a 2016 Toyota tundra platinum 2WD from Tennessee for $799 and I was not disappointed. The same truck would've cost me $3000 to $8000 more at a local dealer. And it's nearly impossible to find a truck like this from an independent owner because it's so new and such low miles. The buying process was easy and fast. I would definitely recommend Car Max if you're looking for a newer vehicle for a good price read more

I bought a car at the Santa Rosa location, and after a few days decided it did not have everything we needed/wanted, and we were able to find a car that matched our needs at the Carmax in Pleasanton. After calling to make sure it would be ok to return the first car to Pleasanton, and being assured it was fine, we went in and made the exchange. This was on 7/18. They assured me that the Santa Rosa location would cancel the original purchase and send a check to my credit union to pay off the original financing that had been set up, so in the meantime, I set up new financing for the new car. Well, Santa Rosa somehow neglected to send a check to my credit union, and here I am, after two weeks of calling every other day, and STILL no check has been sent/received. Each time I call, I get a different person, who goes through and 'researches' even after I say I need to talk to a manager, and then they come back from their research and tell me the manager is not available but they will have them call me back with information. I have a payment coming due on a car I don't even own anymore, and still no final word from Carmax Santa Rosa. The latest is the manager will call me tomorrow (Saturday), and I'm betting there will still be no resolution, because she won't be able to reach the headquarters office on a weekend. This experience is worse than sitting in a regular dealership for 6 hours to buy a new car. If it wasn't for the fact I really like the car I purchased at the Pleasanton location, I would return this one too, and be completely done with Carmax. read more

We've been looking for a truck for months, and saw one that could work online at the Sacramento CarMax. I requested a transfer to the Santa Rosa store, and the transfer process was easy. We got to the Santa Rosa store at 5:30pm and Henry greeted us warmly, walked us through the process, was extremely detailed with covid-19 protocols (disinfecting everything multiple times, sitting 6' apart behind plexiglass, mask on at all times), and most of all nice. We took the truck out, decided it could work, and were a bit hesitant to pull the trigger but Henry told us about CarMax's 30 day money back guarantee and that sold it for us. Thanks, henry! read more

Best car buying experience I have ever had, from walking in the door to leaving with our new car, we won't buy our cars anywhere else! I love my Audi A5, fantastic price on a low mileage luxury car, we also purchased a 100,000 mike warranty! Dominic was our sales associate, he was fantastic! read more

This is a complaint about the appraisal process. Pretty much everyone knows that used car prices are very high at this time with the shortage of chips. I have been "following the value" of my 2020 X5 for 6 months. Kelly Blue Book had its value at $59k in July of '21, and since then, increased to 61k. My pristine (less than 12,000 mile) car was input into their system the morning I drove it in for in house appraisal. That morning , in the Car Max website it indicated I should/could/would get an offer of 59k, if the car was in excellent condition. It also indicated it was an "estimate"....well, just like any other "sleazy dealer", I received an in writing estimate of 56k. When my "rep" handed me the offer, he said, "so, what do you think?" Well, why wasn't it close to the online estimate? He told me there was nothing wrong with the car, but, you know, blah blah blah "market fluctuations....blah blah" If Car Max doesn't want to piss off their customers, then, if, and I don't believe for a minute "market fluckyou customers", then how bout updating your online estimations, so people like myself don't get to take pleasure in writing authentic negative reviews. I drove 30 miles to BMW dealer and received an offer for what the car was actually worth. It's been said CarMax is a good place to sell your car. If you want to "dump it", then, yes. read more

Ok so car shopping is stressful yet exciting all at the same time, here we go with this review. My first initial gut feeling said I wouldn't or shouldn't car shop here, however they offer so many what seems to be perks... well i decided to take a stroll and see what they had. First trip there you cant even go look with out checking in and having someone escort you. I felt a lot of pressure and i left right away. I found a car I liked online and requested a transfer it took 3-7 days i was told.(from A LOCATION 4 hours away) ok well day 8 it arrived i eagerly went to look at it, of course i loved it but it was trashed and dirty. Lipgloss water and candy under the seats when it states it was a fleet car. Not washed not detailed, i was like ok i rushed it, let them clean it. Multiple calls and texts to come to do the papers, when i said my husband had to see it first. Oh they cleaned it up a bit but when my husband went to look at it, he noticed several scratches and dents in paint, NO HAGGLE They wanted 40,000+ for a used car that the paint job was ruined by scratches and dents ? Are you kidding me ? They want top dollar with no haggle for cars that are not standard. Do yourself a favor and research like we did before getting into a car they easily can lie about or get over on you! No thanks we went around the corner and drove away wth a brand same car no dents no chips for just a tad more. 2 stars That's a wrap read more

My son chose Carmax to purchase his first car. We looked and he found one , he spoke to the sales rep prior to seeing the car to make sure that he was all set up for my son's visit. I went with him to look at the car, we were there for a couple of hours or so. He test drove it and inspected it himself, it worked good at the time. He purchased the car, my son and I were excited with his decision. We thought wow this is great , what a pleasant buying experience. Well, that did not last long. My son left the dealership and drove home and around the neighborhood . 2 hours later, I see him on our driveway and the car is not moving and making a loud noise with a smell of oil being burned. The car broke down within 2 hours of purchasing it! We immediately called our salesperson, explained the situation, his first words were, "I'm off from work now, but I will call service to take care of it". That's it, we waited for 30 min no call, I had to call the manager On premise that day, I explained the situation and he had no idea what was going on. Finally, we get someone to help us and they said there will be a tow truck to pick up the car and bring it back to Carmax so sit tight. In the meantime, I was texting with the salesperson , I called but he didn't pick up. He told me that it sounds like my son broke the car driving home, because it was a manual transmission, that young boys get excited and ride the clutch. Omg, how ridiculous is that! My son who just purchased his first vehicle is going to break his car within hours.. I can't believe he wrote that I have his text! I was appalled, this is not customer service. Then I spoke with the other manager, I was very upset, he rudely said to me to "calm down" and that my son is his own man and he should of known what he got himself into. I cannot believe he was talking to me this way. The salesman and the manager were so rude to us knowing what we have been through. I was devasted, we were exhausted from arguing with these people. Finally, my son resolved the issue , he was given a rental till they figured out what was wrong with the car. It happens to be that the transmission blew. I just couldn't believe what was going on. Meanwhile my son was being blamed for the cause.. I spoke to an Attorney and he advised me that I had a definite case, it was up to my son and I to pursue. Carmax offered up their 7 day return policy, we took it and my son exchanged it for another vehicle, different from the other, and also more costs. These Managers and Sales team really need more education about CUSTOMER SERVICE, we go there to purchase a car , and not to be treated with disrespect! They would not give us a refund for the broken car so we were forced to get another one with them. Never again, at least not with the Carmax in Santa Rosa CA will we buy a car from them. Beware! read more

What a great experience! I got two of my cars appraised with very little hassle. It took about 30 minutes but I just walked around the lot to pass the time. It was great to see all of the different cars without being hounded by sales people. If you don't know about Carmax...they don't follow you around like a hawk so you can have a hassle/haggle free experience and look at cars at your own pace. That is all great but what made is excellent was Kaitlyn. She was so professional, kind, genuine and educated me on everything Carmax! She truly made the experience go from good to great. Carmax better hang on to her because I would offer her a job in a heartbeat. I came back 3 days later to sell my car and Cory (not the manager lol) helped us. He was efficent, funny and helpful. We sold our car (that has 10 months left on our lease) in 30 minutes or less. All around excellent experience and I can give all the credit to the people! I will recommend them and Carmax anytime! read more

There are pros and cons to shopping at CarMax. Pros: 1.The process was very easy, and I never felt pressured to buy anything. 2. I liked that I could scroll through inventory at home and place a hold on a car for several days to allow me to come in on a day off to check it out. 3. The car I eventually bought was impeccably detailed. Even the engine was obviously cleaned. 4. They have a wide variety of cars, and while it took some time to find the one I wanted, their inventory is constantly moving, so there's always lots of options. 5. I never had to wait to be assisted. When I placed a hold on the car and set up an appointment to test drive, the associate was front and center to greet me when I walked in and had the car pulled up and ready. I never had to look around for help. 6. No trip to the DMV after. CarMax handles all the registration. Cons: 1. No haggling. I paid quite a bit more than I was hoping for, and really struggled that the car I liked (but was 7 years old) couldn't be lowered in price. 2. The trade-in offered for my car was laughable. We eventually sold this car for $1,700 more. I could've taken it to a junkyard for more than what was offered. 3. When handing over the check to pay, the sales associate had to have us pull up our bank accounts on our phones so that he could see that we had the funds available. First of all, I very much don't like that some random sales associate now knows how much is in my account, and I feel like that can't really be legal, but second of all, that is extremely insulting. 4. Not even two weeks after purchasing the car, the "maintenance required" light came on. Quite annoying, given that it should've just had all of its maintenance before being handed over. Overall, I am happy with my purchase and my experience, even though I felt some of their practices were off-putting. read more

The buying experience at this carmax was seamless and smooth, and after such a great experience here, I plan on purchasing future vehicles through carmax. Antonio Mendoza was my sales rep and he was absolutely wonderful and a breath of fresh air to work with; he was so helpful, knowledgeable, and patient with all of my questions and concerns! Thank you Antonio & carmax Santa Rosa! read more

I want to thank Dan in service. He answered all my questions and any concerns I had about my car he made it right. Our truck was just totaled and will definitely will be purchasing another car/truck from CarMax. Thank you Dan!! read more

This is an unusual review that comments on response. I had a problem with a purchased used 2017 Jaguar F Type within 36 hours of purchase. The transmission/smog warning light came on. Loved the car but dismayed that I already had to bring it in for service. It is how the service department and in particular customer service reps Amy and Allen handled the situation. They were cordial but most importantly sympathetic to the circumstances. They asked me how could they help me to make situation better. Although I purchased the extended CarMax warranty but it was still under company warranty. It posed a huge inconvenience for me to get it down to the Marin dealership an hour away. Amy helped to facilitate its transfer for which I am grateful. The results of evaluation and repair are pending. Yet the attitude and customer service from Amy and Allen at the CarMax service department deserves a five star rating. Thank you. read more

It was time for us to downsize and we had spent many hours looking at their online shopping applied pre approval made appointments smooth so far..we met Jeff Loose he was super very tentative to what we wanted and kept us in budget made good suggestions and we had great test drives. I am now a happy new car owner. If your looking ask for Jeff Loose read more

Back in December of 2019 I bought a 2019 Nissan Sentra s. Not owning it a year I already traded it in and when I bought the paperwork saying that I traded it in at another dealership they where extremely rude. Note that I was at my local Nissan dealership almost their every week July-August having it worked on because of a clicking sound and i had to have the WHOLE front end replaced. I WILL NEVER COME BACK they are nice to you when you buy a car through then but the minute you trade it in at another dealership the are so rude. When they sent me a check I was in hold for more then a hour and a half. read more

I was told by the service manager that, since I did notice that I was never provided with the key necessary to unlock the wheel wells within 90 days, that Carmax will refuse to provide the key that I paid for. As result, I have been left with out transportation to work. Even after having been told this information, Chelsea refused to listen anything I was saying. Her claim was that my "tone" somehow voided Carmax's contractual obligation to provide all purchased items. read more

A BIG thank you to everyone at CarMax for making my entire experience so wonderful ! I made an appointment to sell my old car and perhaps look for a newer used car on the lot. Joseph helped me with the entire process from beginning to end. I not only sold my old car for a fair price, but I also found and drove home with my new/used car off the lot! I'm thrilled! So quick and easy. I want to thank Joseph for be big so kind, patient and really funny too! He kept me laughing the entire time. Also, a big shout out to Shelby for being so sweet and great at her job. You guys ROCK!! Needless to say, I'll be buying my next used car from CarMax. read more

So it was my first time car shopping at a dealership, was expecting a salesman to up sell me and all of that sort. But Eduardo was extremely professional and guided me through my options. I was checking out a Acura that was beautiful but unfortunately was just transferred for someone to pickup. Went on to a Camero but ended up being a little bit out of my price range. That's when Eduardo did some more searching and found a 2017 VW Jetta in my price range! Took it for a test drive and it was amazing! Has a lot of features as well that I'm very satisfied with. Thank you again Eduardo for all your help, making it a easy experience, and being honest about everything. Definitely recommend Eduardo & This CarMax Location!!! read more

CarMax - Used Car Dealers Near Me - Santa Rosa, California

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Poor business! I looked at a car Saturday, they promised on Monday a mechanicial technician would checkout a 4wheel drive unit on this vehicle for rough and noisy/clunking shifting, without notice it was sold Sunday out from under me. The could have put notes in there computer showing that the vehicle(hold)was waiting for mechanical clearance for a customer. The agent I was working with NEVER did reach back out to me to tell me anything. Poor business and lacks professionalism. They also will NOT let you have your own personal professional mechanic look at any vehicle of there without a purchase done first. Im just sharing my personal experience, and find it a shady business, beware my friends! read more

Michael was our salesman and he couldn't have been more helpful and accommodating. He made my car purchase super quick and easy. Michael was never pushy and took his time explaining all the different steps in the car buying process. Plus, he's just a super nice guy and I highly recommend him if your going to Carmax in Santa Rosa! read more

I was looking for a Ford C Max Engergi. I checked the inventory at Car Max Santa Rosa, CA. They had one, but when I tried to set up an appt. it had sold. I then found one at the Car Max in San Jose, CA. I put in the request to have it transferred to Santa Rosa and was put in touch with Ruben who was to be my salesman. I was told it would take a week or so to get to Santa Rosa. Time passed and I texted Ruben. He said the eta was Saturday 7/24/2021. So I waited until Tuesday 7/27/2021 can called since I had not been notified that it had arrived. Now in the meantime I set up an appt. with the Ford dealer for a diagnostic check, arranged financing with a credit union (with a hard pull of my credit rating), transferred money from savings to my checking for the down payment and arranged my insurance coverage for the vehicle. On my call on Tuesday, I was informed (in a call that took close to a half hour) that the car had been sold! I was asked if I wanted another salesperson and said yes. However the sales woman I was transferred to spoke so fast with a heavy accent (no I am not a Trumper I am just giving you the facts) that I could only understand every third word. I texted my sales man Ruben and informed him of the situation and received no reply. I called Car Max headquarters and the person I talked to was very apologetic and said he would try to figure out what happened. He asked if the number I was calling on was a good number to contact me (it was). As I was asking questions, we got disconnected. I have a land line so it had to be a problem on his side. NO CALL BACK. We bought a Nissan Leaf from Car Max 3 years ago. It was the most pleasant experience we had every had at a dealer. Something has changed and changed for the worse. RIP Car Max, I will not be buying from you again. read more