Had a great experience with Austin. Was really a painless transaction and I love my new car.

REALLY impressed! I wanted to sell a car, period. Went to the websites of CarMax, AutoNation, and Carvana. ACCURATELY described my vehicle and got an offer from each. CarMax and AutoNation made the same best offer. CarMax was closer, so I took the car to them. Kept expecting something to go wrong, like finding some reason to lower the offer. It didn't happen - what I was offered online is exactly the amount I got. It was fast, it was easy, and it was such a better experience than trying to sell the car myself. Oddly, the appraiser marked "shift problems" on the evaluation; I think he just wasn't used to continuously variable transmissions. And it wasn't used against me, so no harm, no foul. I am sure to use CarMax again in the future! read more

CarMax - 2018 Outback I sold - Used Car Dealers Near Me - Loveland, Colorado

DO NOT BUY FROM CARMAX. BEWARE!! I bought a 2020 Subaru 10 months ago. It's been in the shop 6 times. Already have had to replace the alternator, the sensor switches and now the catalytic converter!! Paid for CarMax extended warranty and they will not cover the $8,500 cost for these repairs. I WILL NEVER PURCHASE THROUGH CARMAX EVER AGAIN. They sell mechanically unsound vehicles and stick customers with them!! Never again, CarMax!! read more

OUT OF STATE BUYING BE AWARE. Their inspections are a joke. I saw the TPMS warning on the dash and asked them to look into it before buying. They said we're going to look into it and came back 10 mins later saying it was good. I signed and bought the car and when I get in it's still there. I figured I just needed to drive to reset the fault. I headed back home on my 8 hour drive and it turned to a 11 hour drive. My tire was losing air slowly and I had to stop to put the spare and take the original tire to a shop. on the way there the spare was losing air too. read more

When you're purchasing the vehicle, they're helpful, quick with responses, and make it appear as they'll be there for you should something go wrong. This is not the case. My family members went through this with them, and now I am. I know I know, why did I choose Carmax then. Within 5 days of purchasing, I had 2 issues that I was told would be covered in the maxcare that I purchased. They're not now, apparently. I can't even get a call back. read more

Total low-ball on our car offer. $1500 - sold for $7000 cash the next day on Facebook Marketplace. I get that they have overhead and other expenses that go in to selling the vehicle, but this difference seems ridiculous. read more

We recently bought a car from Forrest, and he was so helpful and patient throughout the entire process. I am one of the most indecisive people when it comes to big buys, and he was honest and knowledgeable which my husband and I respect so much. He made sure we didn't settle and understood our concerns with buying an older car. Thank you so much Forrest for all of your help! My parents ended up using Forrest too and bought a car from him! read more

We scheduled a test drive appoint. We waited 45 minutes I asked where we were on the list was told we were next. We waited another 45 minutes and we were told the same thing even though our name had been removed from the list. I get needing to wait a minute but 90 minutes of no service for a scheduled test drive, pathetic! We will buy our vehicle elsewhere read more

What CarMax lacks in customer service they make up for in Bull****!! One - you can never get hold of the service department in Loveland. It goes to voice mail that can't take messages at this time. Second - I was told the Jeep I bought had passed emissions only to take time off of work today and wait in line at DMV to find out that there is no record of test in Colorado. Contacted CarMax business office to be told it is MY responsibility to get emission on purchased car and they will reimburse me $25.00. How about the missed wages for taking time off work today and a day to be determined to go back to DMV, the $34.00 for another temporary plate, and my time to go to the state emissions test site. Supposedly I was to get a voucher at the time of sale for the emissions, that did not happen because if it had I would have questioned buying from them right then and there as an indication of what kind of customer service to expect in the future. I have bought multiple cars in Colorado, most from Weld County Garage, and the dealers have always had a current emissions test completed and registered with the state. CarMax comes off at the time of sale as having great customer service and being all friendly, but once you drive off that lot and they have your money........worse customer service ever!!!! read more

I've bought cars from Carmax now twice and I'll really never buy anywhere else going forward. The experience at the Loveland store was especially great. Here's how: 1) Reserve your car. You can "reserve" the car you want in advance so it doesn't sell. Not sure how long in advance they let you do this but I went from Wednesday to Saturday with my dream car set aside. 2) Online appointments in advance. Next, I'd made an online appointment due to it being COVID and not wanting to spend much time indoors. When I got there the online service had not fully logged the time, but they still got me in at the time I originally requested and had the car I wanted set aside. This is the only place they lose a star. 3) No 'agglin. You probably know this about Carmax already- they have no haggle purchase pricing. I hate haggling, it feels weird and uncomfortable and phony to me. Our sales experience here with Keely were seamless and easy. The car I wanted was priced well as far as KBB is concerned. But it had scratches that had been HORRIBLY touched up which leads me to... 4) Service. To me service is where Carmax really shines! (Particular kudos to Scott!!) They had professional paint guys touch up the poorly done touch ups and honestly the paint looks like new now which honestly had to be a little challenging because the color of my car is different in different lights. They also pulled out a door ding and got a new part where the grill was a little messed up. In the end, I got a pretty perfect car that I am in love with! read more

CarMax - Used Car Dealers Near Me - Loveland, Colorado

I bought my car here and I absolutely love it. My sales associate was Kiana and Trevor helped finish the paperwork. Kiana was absolutely fabulous and worked with me every step of the way and communicated with me. Trevor made sure that everything was in place for me to pick up my vehicle. I highly recommend this place I was treated professionally and with respect and I absolutely love my 22 corvette. They communicated with me every single step of the way. Thank you guys! read more

CarMax - Used Car Dealers Near Me - Loveland, Colorado

Scheduled an appointment , and walked in. I was greeted and told 15 minutes. Took a seat and watched some football. After about 35-40 minutes I asked where we were on time , the employee told me the 2 in front of you are working I'll pull your truck up to test drive. Ok cool, I'll go sit back down. I watched more football, went back up after another 30-40 minutes , no one to talk to . Mind you there was easily 5-6 employees on their cellphones, not the handhelds they carry, cellphones. I went out to my truck , took a drink of water and went back in. Another 15-20 minutes passed and I went back up, same story , 5-6 employees talking in a group and or on a cellphone . I left, drove nearly 25 minutes home and the sales manager called to verify I hadn't left. I said " I left, because 15 minutes was nearly two hours" she apologized and hung up. Management needs trained and should not let people wanting to buy a 60k truck walk out because staff is busy messing around on cellphones . read more

Sold a vehicle at Carmax. Overall - pretty easy except: Although I filled out the questionnaire prior to arriving and my name was on the appointment board, the agent couldn't find it in the system. She did not impress me. Waited about an hour. Came out with a quote above blue book. Sold. read more

I purchased a Subaru Forester paying cash. The vehicle was to be transported from Illinois to Loveland. I was guaranteed my purchase would be in my possession no later than 2000 hours the following day. The day after that it is going on 1700 and I STILL do not have my purchase. The Loveland location claimed they needed to replace a fuel pump on the vehicle which in my opinion makes the Illinois Carmax look incompetent. Their office states they have up to 21 days to deliver the vehicle and that I agreed to that upon signing the contract. However their representatives ALL claimed they would have the vehicle delivered no later than 30 hours after signing of contract. I asked more than one employee. I suspect the vehicle never made it to Loveland and they are stalling or they trying to bait and switch. I have had to hire a lawyer to get to the truth about this. read more

Ordered a truck to this location from Florida and I came from out of state as well. When the truck arrived I called and got ahold of the business office which I believe I talked to Syd and she helped me out over the phone found my the title work and said I could come in next day. Went in next day, only complaint is even with an appointment that does not guarantee you'll have a salesman right away we waited quite awhile to be helped. But we worked with Christopher who was super nice and informative throughout the whole process. Christopher helped us test drive and talked us through the whole buying process, nothing ever felt pushy or rushed it was a good car buying experience. read more

This was an irritating purchase. This was my second purchase from this company. The first was a fine experience but the second was irritating. When I bought my second vehicle from them, the salesman would not stop raving about how great he was at his job. It took more than two hours to get all the paperwork finished even though I already had everything planned out when I bought the truck. I still didn't get the required paperwork from them to purchase my license plates and title so I had to follow up multiple times and take time at the DMV to buy more temporary plates. Just now when I called the second time in a week to see if they have the necessary paperwork, the guy hung up on me after he offered to reimburse me LESS than the cost of the temp plates and I told him that wasn't okay. They just didn't offer a good experience and they lost me as a customer. Save money and shop elsewhere because this experience sucks. read more

They are really great when it comes to buying cars off you. If you have a daily driver then they give you exactly what you are looking for it. I actually ended up selling a vehicle and made a profit from the original sticker price also. Can not complain I have sold a few vehicles to them and they have been direct and easy to understand along with the paperwork is fairly simply and you are usually in and out fairly fast. Thanks. read more

I've already left a review but ladies and gentleman this gets worse. CARMAX needs to be shut down or especially THIS LOCATION. My 2016 GMC Sierras transmission went out completely. Just 6 months after purchasing from CARMAX. I went to trade my vehicle in at AN ACTUAL DEALER. Not this messed up used car dealer. The actual dealer told me car max had rolled back the odometer TWICE before the vehicle was ever sold!!!! CARMAX knows they are messing with people buying used vehicles . They know these people can't afford to start a court process with them. This dealer is fraud. THEY DO NOT DO THEIR INSPECTIONS. I got a vehicle that had a rolled back odometer AND a blown transmission. I'm a single father of two kids and now I'm stuck in a hole because this company doesn't care about their customers!!!!! They are only there to turn around these used vehicles as fast as they can . STAY AWAY!!!! read more

We sold our car through CarMax and were most pleased with the outcome. We received a fair price, better than our dealer and other CarMax type dealers, and CarMax was very efficient in closing the deal. read more

If I could give this place zero starts I would. This place lies and treats you very disrespectfully. We called on a specific vehicle that was on the internet listings. Was told that the vehicle was on their lot and available for purchase. I left work to go make this deal and drove an hour and half to get there to be left standing around and when I cornered a salsas associate about this vehicle in question they told me they just sold it and it was pending pick up. After being told over the phone it was available and would be held for us that day. I even brought this to the managers attention and they acted as if they didn't care at all. Nice customer service. I do not recommend this facility and it's staff unless you enjoy being disrespected and jerked around. read more

We have never had such an easy car buying experience. We shopped the country using the Carmax web site. They will ship cars to a location near you. You can then test drive and either take it or leave it. We love the car we purchased. We've only had it one week but we can return it if we're not satisfied in 30 day. Signing the papers etc only took about an hour. Loved the whole concept. read more

Chelsey is rude and shouldn't be a manager. I tried getting an answered solved and all she could say was "that's unfortunate" in a sarcastic and snide attitude. read more

I've never been more infuriated by a car dealership in my life! As a repeat customer I was completely discriminated against and treated very poorly. After 3 approvals they came back saying ohhh never mind! They don't want to sell cars. Their manager is condescending and completely fake. I highly recommend going ANYWHERE else unless you want to spend hours and hours excited for your new car only to be disappointed again and again. Do not buy cars from here!!! Plus, it's really annoying that you have to have an appointment and their cars are all locked up! read more

I filled out the Edmonds car value information online and CarMax reached out via my email and instant quote. We really did not think we would get what they offered but it was better than the trade in amount from the auto dealership we intend to work with. Showed up early for our appointment, they reviewed the car and gave us the same quote which was WAY over what the trade in value was. Wonderful service from Raphael Ostrov who completed our sale!! read more

I'd give NO STARS IF I COULD. We brought in a 2013 Subaru Crosstrek for trade in. Our car is in great condition. The ONLY reason why we were even trading it on was to get an Outback that has higher towing capacity. The Outback we test drove sounded like there was noise coming from the motor when you accelerated and it was not clean whatsoever. There was dog hair and dirt everywhere. Then when we opened the hatch back the overwhelming smell of dog urine hits you in the face. Needless to say we did want that car. When we went inside we told them what we didn't like about the Outback and weren't going to do the deal, the manager came rushing over telling us they're shaving $3000 off their offer for our trade in. The reasons he gave were exactly what was wrong with the car they were trying to make us buy! I think they read the wrong sheet and turned it around on us. I know this because we paid to have the car detailed before taking it to them, you know, like respectable people would do when trying to sell an item. They then told us they don't negotiate and they don't detail their cars. So, we left and went straight to a subaru dealership, had them go over the car, they said it was fine, they gave us the proper offer for it AND we bought a brand new 2024 outback for $100 more a month than carmax was trying make us pay for a car that was 8 years older! Thank you CarMax! You're the best Subaru salesman! We will never return to a carmax, nor will we be recommending this place to anybody. Stay away from Carmax, they have gone downhill fast. read more

What a joke of a business. I used the online oversimplified form a few days ago to see what they would offer for our vehicle. The offer was ridiculous, and especially because I couldn't add mention of the three off-market and very expensive add-ons we did. So I get the local CarMax to email me a form where I could type in those three off-market add-ons. And guess what these Jokers offer me now?? Three thousand dollars LESS. Another car/truck sales business had just offered us NINE THOUSAND more then Carfax original ridiculous offer. So guess who we are going with... RUN FROM CARFAX. read more

I bought a car here in March and it had a couple of small things wrong with it. I was reassured by the car salesman (Kevin) that it would be fixed in a timely manner. It STILL hasn't been fixed. They're supposed to order me two new tires, one hubcap, and a new spark plug. I did NOT think it would take over a month to get these "simple" issues fixed. Turns out the salesman was just itching to get me to sign papers. Thanks carmax, never again. I was told the service department would reach out to me quickly, and when I complained that they didn't the salesman simply said, "well youre welcome to just come in." That's not the point, you and your colleagues have not stuck to anything you said carmax would do when I agreed to buy this car, literally nothing. Annoying. Worst customer service ever. Me complaining to them isn't effective, so hopefully I can spare someone else the trouble. read more

Ugh. I am so sorry I even looked at their website. This place jerked me around for over a month, lying every time I contacted them. Total waste of time. I "reserved" a car with them. On the day they said it would be ready, they said oops we just discovered a title problem. Would give me nothing more specific. So I waited patiently then re-contacted them and they said they're "working on it." Then a few days later when I asked for some specifics, they totally ghosted me. I will never do business with these charlatans again. They're impossible to reach on the phone. They're liars. They are untrustworthy. DO NOT RECOMMEND. read more

I had a truck brought in from another state. It took two weeks to get it registered here in Colorado after it arrived so they could sell it to us. I went and test drove it got all the numbers to pay cash and had my paperwork all set and ready to go last Friday. I called my salesperson to let them know we were coming in to purchase and pick the truck up and I was informed the truck had been sold two days prior. I asked my salesperson two different times while finding the truck and getting it here if I needed to put a deposit down and I was told "no". I then called back on Saturday and asked to speak with the sales manager, I was told the manager would call me back. I called again on Monday and was told the manager would call me back. I hung up. Don't go here to buy a vehicle! Worst customer service ever! read more

They are not are not professional. They don't know what is in their inventory. They're trying to sell cars that they don't even have the titles on. They never call you back, your put on hold for at least 30 minutes. read more

I took my 2012 Yukon in to get the heated seats fixed this afternoon and delt with Scott in the service department. Although he had to refer me to the Chevy dealership to get the seat fixed, the customer service was impeccable. Scott was very friendly and professional, and was able to help me on another issue with the vehicle giving me the name of a body shop he recommends. It is very rare to come across an individual like Scott and would recommend this service department to anyone. You have a customer for life thank you. read more

We have had 2 vehicles within one year that we had inspected prior to the 7 days they allow for return that were completely rusted as if flooded vehicles. The first was for our daughter- Christian Brothers did a thorough inspection and found RUST all under the very nice Jeep. They tout they do thorough inspections and do NOT SELL FLOODED CARS- not true! We just bought a very nice Yukon (2017) and felt we should have it inspected JUST IN CASE- We took the Yukon, with just 27,000 miles, to our very reliable Christian Brothers and all four brake pads and rotors are rusted out AND the frame is rusted! Again, looks like a flood vehicle. They will NOT take responsibility and feel they do not need to accommodate - and they are planning on selling this rusted frame Yukon to Someone else, hoping they will not get it inspected! BEWARE OF VIN# 1GKS2AKC2HR358549 And the Manage,Lucas, was unresponsive to calls and emails- read more

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CarMax prides itself on no-haggle. We worked with a woman who incessantly texted/pushed us to buy from her. We had cars reserved at several locations in the Denver area. We instructed her to not take any holds off of the cars we had in place. She continued to try to transfer cars to her location from other locations we were working with. Additionally, she wanted to remove our holds, even though they were to be in place for another 48 hours. We will never go to this location. Love all the other locations we worked with and bought from the Parker location. read more

We bought a car here a couple weeks ago. Our experience here vs. the place we bought our previous car was night and day. Carmax was really low pressure, we were able to reserve the car so no one else could buy it until we took it for a test drive. I really liked how easy it was to look at cars online and then reserve one when you were interested enough to maybe buy it. The sales associate we worked with, Rene, was really fun and knowledgeable. Overall it was a great experience and I think we'll use Carmax for future car-buying needs. read more

FIVE STARS/FIRST CLASS EXPERIENCE: This is the third car that my family bought from CARMAX in Loveland. Randy was my salesman and he was thorough, transparent and professional through the entire process. After getting jerked around by another dealer in the area, Randy showed a very nice car for the same price and the competitor's car, with more features (Heated Leather Seats, Sunroof)! and CARMAX even offered TWICE the amount for my trade as the other place. We will be buying from CARMAX again in the future! read more

I have purchased 3 cars through carmax in Loveland. They are up front and don't want to waste my time like other car dealerships. Scott and Craig in the service are amazing to work with! When one of my recent purchased vehicles broke down they were quick to tow the broken car, get me a rental, and find me a replacement. They communicated throughout the whole process. I will never go anywhere else to purchase a vehicle because of their service and knowledge. Their customer service is top notch and their vehicle warranty's can't be beat. read more

Worst CarMax store and customer service I have ever experienced, from start to finish. 1) Surprisingly low offer for my car, lower than any other dealer by thousands; 2) found a car I wanted out-of-state to have transferred, no one called to complete the transfer, and once I called a week later, they couldn't see the transfer initiation and the car was no longer available for purchase 3) Once I found another car I wanted online, I asked for a transfer from only 3hrs away in-state. I called this time so I could actually get the car. Took over a week to be able to finally look at the car, and that's after contacting them 3 times (the car was sent and delivered same day mind you) - should have not even had the car transferred; 4) Spelt name wrong on registration after I bought the car and sent them my large down payment; 5) felt like I had to reach out and continuously press in order to get ANYTHING done, and then continuing to press them to correct their mistakes. We are still waiting for them to clear the registration issue, after three different phone calls and two emails. The lack of customer care is horrendous for a company that advertises ease and convenience. The sales rep, Ray, was the only positive experience associated with this store. Horrible. Go to a different location and you might have better luck. Overall, never shopping through CarMax again, this location has tainted the no-hassle no-haggle slogan CarMax is known for. read more

If you are looking to trade in a car.....don't do it here. After being pre-approved we had a car sent to Loveland from Denver. Looking at the car I had already did research and knew that it was about 2,000 over the average resale price in that market. I found rust on the front grill....after starting the car it sounded kind of rough but I didn't test drive......so I don't know for sure. I told the salesman I wanted a quote on my trade in before I test drove the car because I didn't want to waste more time; I just had that strange feeling. Sure enough, the quote on my car came back 1,700.00 less than the lowest quote from other dealers. I paid cash for my vehicle and wasn't about to get screwed like that. This company is very greedy and I make it a point not to support greedy companies. read more

Totally AWESOME way to purchase a car. They shipped in our dream car from Texas, kept it on hold until we test drove it, all with absolutely no strings attached. I have never had such a smooth transaction as I did with these folks. Actual purchase took maybe 30 minutes. They even beat our credit union for rates! This has changed the way I would ever purchase another vehicle. 1 word...OUTSTANDING! read more

CarMax - Used Car Dealers Near Me - Loveland, Colorado

This is a joke of a place to get a vehicle. First I found a vehicle 2015 Honda Pilot EXL online and they had to ship it from Indiana, they asked if there's anything specific I want them to look out for. I specifically asked for no burns or rips on the interior of the vehicle. Or don't bother shipping it. They claimed they had someone check. Well the first thing I see is they pull it up out from the back and it looks as if someone went off road in it. Supposedly they get it "ready" the sales guy tell me there's a tire pressure light and now an ERL light. Then I get in and what do I see smack dab in the center of the ceiling? A FUCKING burn and rip lol wasted my time I'll never get a car through this place. They're out to make a quick buck. Not gonna get my hard earned money not for a second. Check your cars throughout if you do. This was insane now I'm back to square one looking around again. Waited two damn weeks for a disappointment. I told them drop the car 5k and maybe I would talk to them. After all I have a hefty down payment. They told me have a nice Saturday. So here's my Saturday writing this review. read more

CarMax - Fuck off carmax - Used Car Dealers Near Me - Loveland, Colorado