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    CarMax

    2.8 (76 reviews)
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    Updated over 3 months ago

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    Reviews With Photos

    Robin G.

    I've bought cars from Carmax now twice and I'll really never buy anywhere else going forward. The experience at the Loveland store was especially great. Here's how: 1) Reserve your car. You can "reserve" the car you want in advance so it doesn't sell. Not sure how long in advance they let you do this but I went from Wednesday to Saturday with my dream car set aside. 2) Online appointments in advance. Next, I'd made an online appointment due to it being COVID and not wanting to spend much time indoors. When I got there the online service had not fully logged the time, but they still got me in at the time I originally requested and had the car I wanted set aside. This is the only place they lose a star. 3) No 'agglin. You probably know this about Carmax already- they have no haggle purchase pricing. I hate haggling, it feels weird and uncomfortable and phony to me. Our sales experience here with Keely were seamless and easy. The car I wanted was priced well as far as KBB is concerned. But it had scratches that had been HORRIBLY touched up which leads me to... 4) Service. To me service is where Carmax really shines! (Particular kudos to Scott!!) They had professional paint guys touch up the poorly done touch ups and honestly the paint looks like new now which honestly had to be a little challenging because the color of my car is different in different lights. They also pulled out a door ding and got a new part where the grill was a little messed up. In the end, I got a pretty perfect car that I am in love with!

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    2 months ago

    Had a great experience with Austin. Was really a painless transaction and I love my new car.

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    Ask the Community - CarMax

    Review Highlights - CarMax

    They were even so kind as to bring a vehicle up from Denver that was a better match for what I needed.

    Mentioned in 5 reviews

    Read more highlights

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    CarMax

    CarMax

    (154 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    Went here to look at cars, spent an hour on the lot narrowing down what we wanted to test drive, so…read morethen we went in to ask about a test drive. The guy at the desk put our name in and told us no one was ahead and it would be 5-10 minute wait. We left after 30 minutes of no one coming to assist us. I've had much better customer service at small, local lots.

    Crossroads Hyundai of Loveland

    Crossroads Hyundai of Loveland

    (121 reviews)

    I have nothing but great things to say about my crossroads Hyundai…read more The store is clean and the staff is extremely knowledgeable and very friendly. My husband and I have actually purchased 3 cars from here and wouldn't go anywhere else. Allen and John are so easy to work with and make the car buying experience an easy and enjoyable one. Being able to view current inventory online and having someone contact you prior to visiting the store is a huge plus. It gives everyone a better idea of what to expect when going in. They even have a cute little kids corner filled with books and toys for the little ones. The staff was great with my son who isn't quite one year old. Having this separate area for him to play in made the time we were there so much easier on everyone. I highly recommend checking the store out and asking for John. He will take care of you from beginning to end. Isn't pushy but very knowledgeable about the different cars and all the features they all have to offer.

    As far as my sales person (Levi) he was great . But as far as financing it was a problem when I got…read morehome and realized the Extended warranty was added on that I did not want. It was a charge for $4999. So i drove back up there and signed that I wanted it taken of my finance total.It has been 3 weeks and it is still there.I also asked for a receipt but never got one. I got the 2 two remotes but they could find the Extra keys that go with vehicle in case your remotes don't work.Someone came out and looked all through the car including between seats etc. but did not find them. He told me he would have to order them because each set is different for every car . He said he would have them mailed to me . Well so far nothing about that either. It seems like once you have bought the car the service is over.Very frustrated .Don't know what else to do.

    CarMax - usedcardealers - Updated May 2026

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