There is rick and owner telling you one thing on phone but is totally wrong information when you…read morearrive to pick up parts Refuse to give money back I am filling fraudulent charge through my bank

I am not typically complaining about things, but the experience I had over the phone with the…read moremanager was very unprofessional. I called to ask if there was a specific vehicle on his lot that I needed parts out of to fix my broken car, and he did not give me the time of day. He not only rushed me off the phone, but he didn't even entertain my question. Lost a potential customer, treat us with worth as you are in business because we buy from you. Simply saying, "just come down and see what we got," then hanging up before I can even get a word out is plain rude, and I will not recommend anyone to your business. Marcos M.

Purchased a VW Tiguan in Mar 2023. Have had issues no stop since that time. Key Fob died within a…read moremonth. A/C issues. Tires replaced. Transmission replaced. I've spent 10k on repairs. This business should be held accountable for their poor customer service, lack of transparency and overpricing.

Word of advice DO NOT BUY anything from autonation VW. Purchased a Tiguan Dec 26,2025 it's been in…read morethe shop for a week the vehicle was purchased with navigation. I took it in to be activated and to have a missing bolt and clip installed. Was told the vehicle came from the manufacturer with the wrong software the service tech then took it upon himself to delete it and installed new software without my knowledge or permission. The vehicle then started to have glitches (that I have on video and was witnessed by 2 employees) and I was told that videos don't prove anything by VW. Since they fixed the error now and installed the correct software the items I had when I purchased that are missing now don't matter and I have to just go without them. I also have witnessed them driving the vehicle after they said they were done with it to go eat lunch and sit near 5 guys for over an hour. Using a customers vehicle for personal use is not acceptable. Below are just a couple of the pictures I have. Also have a recording of the employee telling me it has the wrong software

DO NOT BUY FROM THIS DEALER…read more AutoNation Columbus sold me a damaged Palisade and made it worse with every "repair." The car had 1,300 miles instead of 22. It came back with MORE damage, including scratches, a dent, and eventually a torn door panel. They refused to answer calls for weeks, and one staff member (Shareena) treated us extremely rudely. Even Hyundai corporate couldn't get them to respond. All I want is proper repairs from a different AutoNation location because I don't trust Columbus to touch my vehicle again. Steer clear.

DO NOT buy or lease a car at AutoNation Hyundai…read more I leased a brand new 2025 Hyundai Sonata N Line less than 2 months ago. The car already has mechanical AND electrical issues. In addition, when I called to ask questions about my tag, I was told that both the guy who sold me the car AND the sales manager that I first dealt with were no longer with the company. Very sus. I was told to reach out to Berlinda, who handles the title department. I called and was transferred to her voice mail. My question was very simple. And yet, she didn't bother ever calling me back. Also, they never submitted my paperwork to BlueLink or MyHyundai. And customer car care for MyHyundai took 23 days to respond to my email asking why my car wasn't registered to my MyHyundai account/app. And when they did, they wanted my DL, insurance card, and proof of sale, which all should have been provided to them by AutoNation at time of lease. This place is shady. Buy somewhere else.

Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

My daughter and her boyfriend were driving to Grad school in Statesboro, GA from New Orleans,LA ,…read moreit was raining and she was driving a UHaul with a trailer and her car attached. Unfortunately, she clipped a curb and a trailer tire broke off in Phenix, AL. The traffic cop called Faulks to move her out the way. She was so greatful and appreciative of the customer service she received. I know my child was stressing badly and was a definite basket case. Bubba, her tow truck driver, went out of his way to help her. From guiding her through filing a claim with her insurance and dealing with UHauls lack of customer service to knocking off a good chunk of the total bill, to giving her some good advice on how to handle this unfortunate setback. He even called her later this morning to make sure they were doing ok, on their way and reassured and reminded them of all the good things that are on the way. Thank you Faulks and Thank you Bubba!

Stacy is a superhero! He went above and beyond to help our family and we can't thank him enough!…read moreLove the pride that comes with a family business that's been around for 75 years. Incredible service! Thank you a million times!

Robert Bean is the best service representative on the North Lake campus. He's knowledgeable and…read moremechanically inclined to help with diagnostics. Robert is very personable, which is why most customers request him. He makes it happen........ top notch guy.

The TLDR version, AutoNation CDJR in Columbus doubled their estimate only after they had managed to…read moreslap a $200 diagnostic charge, Took our Grand Caravan in for an estimate of a known problem, a failed sliding door actuator, a common enough problem that Chrysler was forced to extend the warranty over. Unfortunately for us, our milage put us past the extended warranty, so we knew we would have to pay. We asked for the estimate and was told $300 labor, plus parts. We went to the parts department and was told $255 for the part. We decided to make an appointment (mistake #1). We showed up at 7:45 AM and they took our van back while we waited. They then came back with an estimate for $1150, nearly $450 more than our regular mechanic estimated. The part had somehow increased in price to $368 dollars. Mind you, they did not find any greater problem than when we came in for the original estimate, the original estimate was knowingly inaccurate. They said I did not have to get the work done, but I now owed the $200 for diagnosing the problem, the exact problem I told them we had when we came in. Since we were in for $200 already and had already faced the aggravation of dealing with this issue, we OK'd the repair (mistake #2). Since the job is supposed to take an hour and ten minutes and they told us they had already started, we decided to wait (mistake #3). Despite getting there at 7:45 AM we were the very last people out of the garage that day at 6:45 PM. We were clearly customers that did not rate in their eyes. We'll be looking for a new car in about a year and a half. I recommend Mike Patton in Lagrange. We have always been treated well by them.

Alejandro (Alex) in the body shop is awesome. I dropped my truck off for some major dent repair and…read morewhen I looked this morning he is just about done in less than a weeks time and the dents or gone. He's got a great eye and does very good work for a fair price. Other body shops around town were quoting me over 1000 to fix. I am glad that Emmett head auto body was there to save the day for folks that are on a budget. Thanks guys this veteran really appreciates you!

This service was great. Very professional. I would definitely use them again. Georgia Auto Disposal…read moreis a great company

They even welcomed referrals. Need quick Cash, give them a call.read more

DO NOT WASTE YOUR TIME. Followed the steps on their website for my car to be sold including going…read moreto Carmax for an appraisal. I called with the appraisal, told the owner the amount, type of car, miles, and condition. He would not agree to pay the $1000 more than Carmax's appraisal as advertised. Even though deceptive and false advertising I agreed to $500. The person he arranged to pick up the car the next day texted right before we were to meet that he would not buy the car because it had too many miles. Wasted time. I would have just sold it the day before had I known these were nothing but shysters. STAY AWAY.

From the owner: We are ATL cash for cars you call We come no checks only cash no Mas no fuss the whole process…read moretakes less than 20 minutes

Great team , Great environment, highly Recommended , Great selection of cars and they work with…read moreall types of credit

My experience at Budget in Columbus was phenomenal. They worked within my budget and got me…read moreapproved quickly. Rodney was AMAZING! It was well worth the drive to get the kind of deal they gave me. Highly, highly recommend these folks. Ask for Rodney. You won't be disappointe.