I have never bought a car from CARMAX before and it was so easy. Paul Dancer was the best. He is kind, professional and most of all did not put on any pressure to buy. If you are looking for a car, great service and an all around great person go see PAUL Dancer. Heather T. read more

Worst experience ever! If you are so unlucky as to purchase make sure you don't purchase to the service contract. They won't stand behind it. Now I can't get my brakes fixed. It's like cell contracts, they can change the terms after the sale. DONT BUY FROM CARFUX. read more

Do not trust their appraisal!! Mine was significantly lower than 2 local dealerships! Insulting and waste of time. Also FYI you need to schedule an appointment to come in. read more

I didn't want to sell my truck on my own. I got an appraisal from them that I was happy with. I am also realistic that it may be a lower offer when all is said and done but after they inspected my truck they gave me the original offer. read more

With CarMax, it was enjoyable from start to finish. I was able to shop, order the transfer of my car I wanted and test drive it hassle free. If you've never tried CarMax, don't wait... seriously was overall a great experience. The only thing I didn't get with the purchase was new tires and brakes, which their policy for purchase has a minimum "tread depth" and brake pad width, which unfortunately my specific car was just above their minimum. So basically I will need to replace them soon, but are still in great condition. The overall purchase process was great and would highly recommend anyone to try them. There's no pressure to make a purchase! And you are free to browse and test drive any and all vehicles. Thanks CarMax! read more

Our car was purchased from them. They have had it in the shop more than we have driven it. They had it for over a week 2 times. They called today saying it was ready. We go to get it and notice the back side window has a hole in it and is spider webbed. Service manager tried to say it was like that when we dropped it off. It was not. Furthermore, she said their parking lot is public and anyone can park there. Funny there is a sign posted at the entrance saying unauthorized vehicles will be towed. We asked for the service manager , who never came outside. They refused any liability for the broken window. read more

I've purchased two cars over the last ten years and sold one to them . Nice concept because shopping for cars with their online system is superior to the competition. The process is simple with no hassle . read more

When shopping for a car finding the car with the equipment and the price that you want I the hardest part of the buying experience. But with car max I was able to research and find what I wanted with no problem and set a time that I could see and test drive the car that was good for me. My salesman Nate Kluft was very helpful and after I made my decision the rest was a piece of cake. I have a real good experience. Will tell all my friends. read more

we went to CarMax trying to trade in a Hyundi Valoster 2016 with 87,000 miles very nice car Kelly blue book shows $9,500 and this people had the guts to tells us that the car value was $5,000 after a kid went to take a look of the car for five minutes, ironically they had a few hyundi nothin special 2013 and 2012 with over120k miles selling them for 12,999 what kind of thief are this people, I feel bad for the people who they don't know anything about car or they need the money urgent and they buy their cars for half of the price of actual value and CarMax resale this cars for double or triple the price, the only reason this place exist and making millions taking advantage of people with low credit score and they don't know how bad this people are. read more

A great no pressure place to buy or sell a vehicle! What you see is what you get...no-haggling. I am a tough negotiator and kinda like hagglin, but I would recommend this place for anyone, particularly a single female shopper who is intimidated by the traditional dealership haggling to shop here and not be conned. They have a large website and a variety of selection on their lot and warranties available. I would recommend saving your top choices first online and putting a hold on one online with an appointment , rather than wander on the lot and be confused by many choices. My sales consultant Michael Simmons was great and provided with me all the information I needed and quick to reply to email, calls etc, The appraisal process of my vehicle was quick and easy as well. I have zero negative thoughts about my experience here. Although my personal situation is not allowing me to buy at this time, I would highly recommend this place to anyone and would return should I decide to buy a vehicle! read more

We came in to get a quote on our car if we decided to trade it in. The process was fast and easy. We loved the no pressure atmosphere! All of the sales people were helpful and friendly. The place was clean, and the process was smooth. It took about 20 minutes to get a quote on our car and during that time, the salesperson helped us look through a few cars on their lot. We even did a test drive. We were in and out in about 40 minutes. Basically unheard of for a car dealership. It's true what they say--those prices are non negotiable. It's a lot like shopping for cars in a grocery store. The price is the price as marked. There's some paperwork during the transaction and then you're on your way. We'll definitely be back! read more

Sold my truck to them yesterday. I went to Kelly's blue book first and then got offers from 2 dealerships and then drove over to Carmax. Carmax offered $1200 more than the others and i was in and out in an hour with a check. Heads up on the check, you cannot cash it at their bank. I found this out as i was at Wells Fargo trying to cash an 8k check. You can only deposit it into an account. Probably to prevent scams or fraud i am guessing. Besides that experience was great. read more

Absolutely the BEST and Fastest car buying experience we have ever had. Didn't think we would drive out with a new to us (used vehicle) in about 3 hrs. From soup to nuts it was an overall quick, clean and painless experience with out all the BS that goes along with buying a car at other dealerships (the BS part of a sales person disappearing to "discuss with the sales manager" a deal for you) Having the finance person shove add-ons down your throat at the 11th hour and having sales people hold your car hostage as they ''value it for a trade in''. Anyway, NONE of that crap happens here at CarMax. Our children bought their first car her as a married couple almost 6 years ago and it was a good experience for them. Same holds true for us this weekend. Lori was our sales rep and she was so sweet and guided us thru the entire process. Our check out and financing was performed by Mary Beth... and she was great too. We got a pretty fair value on our trade in ('12 Subaru Forester) for a 2014 Toyota Prius. The color of the car and all the other amenities were perfect; the only thing wrong was the cloth interior which CarMax and its vendor are reupholstering in leather for us in 5-days. Will update my review once that is all said and done. For those folks wanting to avoid the ''usual'' BS experience and dread of buying a used or new car CarMax is a refuge from all that stuff. read more

I tried to get a car transferred from Charlotte, NC and even paid for it and waited 2 weeks and several hours cumulative on hold only to find out that the car was sold and I was not given a refund. The next car I found was in Columbia, SC and had no transfer fee, I was in constant contact and communication with the sales department only to find out that that they sold this car as well. As a single Mom and a healthcare worker I have spent countless hours on hold trying to contact them about a 3rd vehicle and they tried to charge me a $200 transfer fee despite THEIR incompetence. These people are rude and heartless and to be honest I would love to see them go out of business. read more

I had a FANTASTIC experience buying my car here. I purchased my 2011 Mazda3 here with the salesman Ben. Go see him! This was the fastest, simplest and honestly, most fun car buying experience I've ever had. No run-arounds, no nonsense. Just honest opinions and plentiful information. I'm so thrilled I decided to go with Carmax and not a dealership. read more

I have bought 3 cars from Carmax over the last 10 years and it's always been a pleasant experience. They have a pretty wide selection of cars and a friendly and knowledgeable staff. I've had to use their service department once and that too was relatively painless. Only thing I'd like to see changed is when you want to trade-in or sell a car that you bought from Carmax, I wish they wouldn't lowball the price. read more

Really disappointed in the customer service we received -- both in sales and service -- on two cars. I will seek out another dealership in the future or simply drive elsewhere for a different CarMax. read more

Very good experience. I was looking for a very specific vehicle which I located on the CarMax website. The car was transferred at no cost to my locale store. I was allowed to test drive the car and it was exactly the car I wanted. The sales staff was very helpful in getting me into this car. I financed the vehicle through CarMax. I was very happy with the financing that was offered and the process was very easy and smooth. Everyone with whom I dealt was friendly, professional, and fairly knowledgeable about the car. Some issues that occurred were outside the control of CarMax, such as the internet crashing just as we were about to execute the paperwork. The bow was already on the car. The internet was not repaired until the following day and we were able to complete the transaction. I was somewhat surprised they would not allow me to take the car overnight, as it was clear I was purchasing the car and had already given the dealership the car I was trading. read more

Carmax puts the sleazy in car dealerships. Offers one price and then comes up with reasons to devalue the offer by 25-30%. After the appraiser came up with the greatly reduced value, he would not discuss with us directly the logic of the appraisal. I had two different employees come tell me what he said, one of them admitted she didn't know what she was talking about but was just using his words and the other was Richard, one of the sales managers. A business like this that uses these types of tactics and hopes that people's laziness will accept whatever price they devalue it to is a deceptive business practice. They lure people to the business by offering a fair price on the vehicle and then use these lowball bait and switch tactics preying on people's circumstances. I had hoped for better from such a large business. I'll be letting all of our friends and neighbors in the area know that CarMax is not a reputable business. Beware! read more

I've bought two cars from here and have been pleased with both the prices and customer service. My last vehicle that I bought here I was extremely happy with the purchase price. I received a bit less than I had hoped for my trade in but I felt like I made it up in the purchase price of the new vehicle. read more

I had a very positive experience at CarMax. The experience felt low-pressure, Teresa was very helpful, and they got me exactly the car I wanted with financing that doesn't feel extortionate (even though my credit wasn't very good!). I hope I don't need to buy another car for quite some time, but when I do, I'll be back to CarMax. read more

What a wonderful place to buy or sell a car! I LOVE the no-haggle pricing. What you see on the sticker is the price you pay. None of the traditional "let me check with my manager" tactics that every car dealer does. I first used Carmax in 2008 to sell and purchase a vehicle, and when we decided it was time to car shop again, I knew I would only go with Carmax. I stopped in here this weekend and got my vehicle appraised in about half an hour. I couldn't find what I wanted on the lot, so our sales agent helped us to pick out a new(er) vehicle on their website. It has to be shipped from another state, so I will have it soon. No pushiness, no pressure. Extremely helpful sales people. I love it. I won't shop anywhere else for a vehicle. read more

I have purchased three cars from CarMax and I have been quite happy with their customer Service. Everyone there is approachable. One of the the sales reps, Corey is always AWESOME!!! If he doesn't sell it, it cannot get sold. Thank you for providing my family with reliable transportation!!!! read more

Dave was a huge help for me tonight. He wasn't pushy and shot straight with me. I walked in they greeted me allowed me time to browse the inventory and was there when I needed assistance. If I had bought a vehicle tonight it would have been a smooth process in my opinion. read more

After my first bad experience there, I decided to give them a second chance. This time it was false advertising. The car was listed for sale, I had to fill out all the paperwork for a test drive, but no car on the lot. They said it was sold already "by exception" which is really just bait and switch. Don't waste your time going over there. read more

Never again! I reserved and paid for a vehicle to be sent here from an ATL area CarMax. After several days of not hearing from anyone I decided to call the dealership to find out what is going on. I was connected to a rep in Raleigh for some reason and he proceeded to tell me the car was in Chas but sent back out to somewhere else and he didn't know why. After a few calls they still won't tell me where and why and who got the car. They just want to find me another one and apologize. My wife and I both were gonna buy cars from here but the used car salesmen shtick is alive and well at CarMax. Never again! read more

July 2018 was when I bought my Toyota Rav4 from this CarMax location. October 29, 2019 was when the Toyota Rav4 that I bought from this location DIED. How you ask? the engine seized................... I am furious beyond words that I was sold a car that was supposed to last me many years that didn't even last me TWO.. I will never be using CarMax to buy a car again and I will be sure to tell EVERYONE I KNOW about this. Goodluck to everyone who has bought / planning to buy a car from there. NOT worth it. read more

I had a great experience with David Wilcox. I liked the process start to finished and the fact that I could consider cars from out of state. I do wish Carmax had an automatic year warranty on all cars (like Enterprise) or at least 90 days, other than that one draw back, I'd use them again. read more

I had a great time picking out my car. I pulled it up from online, came in the store and was immediately greeted and shown the car. Mathew it who helped us, and helped get me financed and get my car ready for me. read more

To bad you can't give negative stars. BEWARE of Carmax in Charleston SC. Be purchased a Kia SUV from Carmax about a week ago. Before we completed the deal, we asked that they align the car and repair or replace the backup camera. The screen for it was very fuzzy. Since the car was still under warranty, our sales person said they would take it to Kia Country and have them take care of it. Five days later, our sales person told us the car had just been returned by Kia and they said that it's supposed to be like that. She told us if there was anything else we should take it to Kia and they would fix. We were out of town for the holiday and today was the first day we could go to Kia. What we found was that Carmax was NOT HONEST and flat out lied about several things. Our salesperson told us the car was taken to Kia on Monday Nov 14 and returned on Friday Nov 18th. She said they had replaced the camera and said that's "just how it is." When we brought the car home, we looked closer at the backup camera and, from a chip in the material surrounding the camera we noted at the test drive, determined the camera was NEVER replaced. We took the car to Kia today and was told they have no record of our car EVER being at their service department. My husband went back to Carmax and talked to someone in the service department. His records show the car was taken to Kia on November 16 and returned the same day. The lies just keeping adding up and now we question if they even did the alignment they said they did. We asked for the printout but was told that it had been deleted in the system. We asked for the service record and was told they couldn't print it. Now we are just being referred so someone else at Carmax who, of course, is on "vacation." In short, I would not recommend buying anything from Carmax, Charleston. read more

I've bought 2 vehicles from Carmax and had a great experience both times. I like being able to discuss my options with no pressure from the sales associate. I would definitely recommend Carmax to my friends and family read more

I bought my vehicle back in November from Carmax and still talk about how much of a great experience I had! I worked with Corey who was so nice and helpful. I went looking for a vehicle with low expectations of actually leaving with a new one, but he made that happen. I definitely recommend CarMax if you are looking for a new car and great service! read more

We enjoyed our experience with Sammie at Carmax. He was very patience with us, as we took about a month to make a decision. He provided us with several links to different variety of cars and let us test drive several without the pressure. When we purchase our next car, we will be asking for Sammie's help. read more

The facility is awesome even convent for kids,But the sales rep i set the meting with Corey introduced me to carol.i drive a 2018 mirage with 72,000 these people told me my car was worth 2,500 that my motor was not preforming and that i had slug in my motor and that i needed to use my Gap insurance or leave my car downtown to flood .Or wait for it ! my cousin pookie could blow it up (i am a African american )I did not find this funny .My car is under a 5 year bumper to bumper warranty so i still wanted to get into something new after talking with the sales rep they avd me i needed 8,000 down and my payment would be $457.00.IN WHAT UNIVERSE ! i decided to keep my car and take it back to the the dealer.Because to my understanding my car was going to crash any day now the dealer inform me to just put a treatment in with my next oil change and to replace the driver side air censor ,why would sales reps say these things to get a sale from hard working people ! I DO NOT TRUST THEM ! read more

We had a very good experience with our salesman. Doug was super nice and helpful. However, when it comes to the maintenance shop, worst ever! We had issues with our vehicle since day 1 and here we are 3 weeks later and it's still not fixed. Being able to get an appointment in a timely manor is impossible and for it to be fixed same day... probably won't happen either. They do not offer a "rental" while you are waiting for repairs to be done. I was told by their service advisor that 95 % of their customers are in my same boat. She was not helpful at all and just kept saying "I understand". So if you purchase from CarMax, be prepared that your vehicle will not be 100% and most likely you will have to bring it back for maintenance. You better get their maintenance plan!!! read more

Wonderful experience. I know NOTHING about buying a car so was relying on my daughter by telephone three states away. She steered me to CARMAX and they made it so easy. They bought my old car for the price I expected to get and sold me my new one with no hassle. CARMAX is the way to go for a good used car. read more

Wow. This was a whole new experience for car buying and I'm not the one looking to buy! I tagged along with my sister to get an appraisal on her 2000 Dodge Durango. She knows she is looking for a used SUV and had a few in mind from her research. Although she was not ready to purchase on this parrticular day, she wanted a better idea of what her car was worth. Kelly Blue Book suggested $500. On entering Carmax, we were greeted by Chuck Hammer at a central desk. She mentioned what we were there for and Chuck explained the process. An appraisal takes about 30 mins. They drive it about a half mile to check it out. In the mean time, we walked along their lot section of SUVs. NO PRESSURE! The keys are in the vehicles so you can sit, turn it on and get a feel for the car. This was extremely helpful for my sister as she was able to narrow her list and see some of their "no haggle" pricing. Chuck came out to tell us the appraisal was ready after 20 minutes but for us to take our time looking and he would be waiting inside. Turns out they appraised it at $700, good for 7 days, and offer to purchase your vehicle whether you buy from Carmax or not. Chuck was so helpful in explaining and making suggestions that it made ME want to buy from him! He offered to search for the cars on my sister's list from their nationwide inventory but she is a researcher like no other and likes to do that herself. Sooo, Chuck advised searching in a 500 mile radius where transfer fees would be slim to none. That is, if she wants to test drive a car in Charlotte Chuck will have it brought to Charleston and there is absolutely no obligation to buy. Sounds like these fees run $0-$250 depending on distance and other factors. So... Obviously I'm digging Carmax and Chuck Hammer(who gave us his personal cell-not because we're special but because he's President Club Chuck.) read more

What a great car buying experience! I took my car here a few weeks ago for an appraisal. The salesman (Chuck Hammer) was very thorough in his explanation and he was super nice and personable. He gave my sister and I time to look at cars and only asked a question or two (he didn't 'stalk' us, which was refreshing). The appraisal was pretty fast and it was a little more than I expected. The appraisal is good for 7 days, but it you decide to transfer a car from another location during that time, they will honor the appraisal until the new car comes in. I left and over the next week i continued looking for cars online, at several websites, including CarMax. I found exactly what I wanted on their website in VA. I textd Chuck and he responded within minutes and got the transfer in place. After about a week, the new car arrived. I set up an appointment that day to test drive it and decided to purchase. Chuck explained the whole process in detail and said he would move as quickly as he could (so I could get back to work). They inspected my old car quickly just to make sure nothing serious changed in the 2 weeks. The paperwork took no time and they have a cool option if you are financing through a bank, it's called 3 for Free where you sign up for their financing, which is free for 3 business days, so you can go ahead and take the car but come back with your bank's check. I drove off the lot in about an hour and a half! When I came back with the check from my bank, it only took about 5 minutes to sign a few things and I was done. I absolutely recommend Car Max and intend to go there the next time I need a car - go see Chuck Hammer! read more

First time car owner here! Had a generally positive experience with a few hiccups in the process. For the record, 3 stars is considered "A-OK" on Yelp. That is the most honest phrase I would use with how my overall experience went. Price (4 out of 5): You're not going to find more fairly priced vehicles elsewhere for the quality that Carmax boasts and provides. Salesmanship (5 out of 5): Really loved working with Tracy at this location. She was a pleasure to work with and did her job fantastically. Honest about the positives and negatives associated with the vehicle that I wanted. Availability (3 out of 5): Carmax has this logistics thing down! They relocated a car that I wanted to test drive about 100 miles from Columbia and reserved for a week just so that I could fly in a test drive it without it being snatched off the lot without me getting an opportunity to test drive it. Be advised that some cars do have a transfer fee or are not transferable at all. On that note, why does Carmax still list non-transferable cars in your searches? I'm not particularly sure. NEGATIVE NOTE: The vehicle was listed as Silver on Carmax.com, but instead when I showed up to test drive it, it was a metallic bronze. A notable mistake on Carmax's part, but not a deal breaker for me. Be sure to clear that up before the vehicle is transferred. Financing (3 out of 5): This was difficult because I'm a first time car owner. With a credit score of over 700, I was offered 12.75% on a 72 month loan. I plan to refinance with South Carolina Federal Credit Union in 6-12 months so that I can get that down to at most 2.99%. No where else would give me a car loan without a cosigner (and since I'm out of state from the rest of my friends and family, I couldn't do cosign - to my knowledge). Warranty (4 out of 5): All around good experience on this part. The 5 day return policy is nice and 30-day "bumper-to-bumper" warranty is also assuring for a first time owner like me. Carmax offers a Max Care plan that covers more than standard manufacture warranties. For a first time car owner like me, it was nice to take them up on this plan, but also have the option of ending the plan at will (the difference in miles remaining on the Max Care plan will be refunded to you). Be sure to have Carmax give you a list of what IS covered under the Max Care plan. For some reason they like to present what isn't covered. However, because I don't know every component in my car, I don't know how to do the subtraction in my head. I had to insist persistently for the Max Care plan "IS" covered list. Side note: That's a pretty negative sales technique for selling the Max Care plan by only pointing out what Carmax will not fix. All I can think is "why buy the Max Care plan if I only know what they will not cover? Most people are not car experts, so they don't know how to appreciate what IS covered by looking at a list of what ISN'T covered." ON a positive note, the service department agreed to put two new tires on my car since the front two were technically below their standards when I purchased the vehicle. Be sure to have them check this before you drive off the lot! Also, CHECK ACROSS THE ENTIRE TIRE TREAD. Uneven wear on the tires is not uncommon due to improper inflation. Quality of used car (3 out of 5): While Carmax boasts it's 125+ point inspection, allow me to put a damper on that. If you're car didn't come with a spare tire (before you owned it), they will not give you one even if the car has a compartment for it in the trunk. Also, again I'm not sure how anyone can completely appreciate the 125+ point inspection without knowing what it is they inspect. My cabin air filter looked like it hadn't been replaced in at least a year (so their inspection missed that). Again, the tires were too worn down. Unless there is more transparency on what the list of points (what is inspected and what is not), I will always have my doubts with Carmax. Summary: Love my new care. Will refinance within a year to reduce that awful interest rate. Generally good place to start car ownership. Have my suspicions about the Max Care plan and the 125+ point inspection because of Carmax's apparent lack of transparency (Ask any salesman and they will probably dodge these "lists" unless you persist). That aside, I trust Carmax more than any other dealership. I would have my worries about being sold a clunker if I go anywhere else. read more

Carmax gave me a Great trade in purchase and I didn't even buy a car they had on the lot. Check them out and get 3 offers from other dealers. My Tahoe was a 2019 and at the time the market was flooded with Tahoes. read more