We have bought several vehicles from CarMax and have always been impressed with the car-buying experience there. Last night, I took a friend of mine over to look at a Jeep Compass we found on their website. We arrived around 7 PM and met with Sara Kaminski, Sr. Sales Consultant. She was amazing to work with and my friend was out the door in her new ride in about 2 hours. We highly recommend Sarah and CarMax! read more

I bought a car tha ti was assured had no frame damage from a listed accident. After i took it out i found the car pulling to the right while crusing. I took it in for service and was told "it was within tolorance " The left headlight is nor filled with mositure and looks ratty. I will try again to have the pull repaired.. If that and the hgeadlight can be repaired no harm no foul. If not i will see ewhat the lemon law has to say. read more

The best Carmax out there! Nobody bothered us and 90% of the cars were accessible. Lot was clean and easy to navigate, we will return all the way up from Davie store. read more

Yesterday my husband and I were at Carmax in Boynton Beach Florida. We did business with a woman named Sarah young girl very ambitious excellent customer service and very patient. I highly recommend Carmax and if you go ask for Sarah she's the best! read more

We went for an appraisal for our car. Got a fair price. We noticed some nice cars for seemingly good prices. They also have some fees already in the price so you don't get hit after. If I didn't prefer a new car I would definitely shop there. Friendly staff. read more

I wasn't impressed with them. the guy i had to work with was pushy to say the least. he didn't know the car specs, couldn't answer my questions (kept guessing answers), and pretty much didn't seem appreciative of my business. **Strike 1** Other car places are annoying bc they play games with you (negotiation process) so the no haggle is refreshing. What isn't refreshing is no haggle when there are noticeable problems with the car (electrical, structural, and minor maintenance - these noticed the 3rd day i had car in possession). I took possession of the car and it was dirty. Salesman (the pushy one) tells me "this is better than most." that's not something a person feels good about. **Strike 2** The process was irritating enough for me to return the car. It wasn't of good value and after my experience I didn't want that guy to get any money off of me. They say there is no commission, but since there is a noticeable markup on the cars, its in there. The return policy is still pending. I returned the car on Feb 10, but researched the process prior to going. Of course they tried to talk me into getting another one, but circumstances prevented me from doing so. It seriously was a maybe 30 minute conversation/paperwork completion. Here's the 3rd strike.... when did I say I returned the car? Oh.. well, guess who is still waiting for her money back? MEEE! Yea, I checked in with corporate and still waiting for a response. If i was hard up for money this would be a MAJOR problem. 3/1 update... So.. I called the corporate office to check the status of my refund. Real nice guy kept me on hold for about 20 minutes, only to tell me later "someone" was supposed to inquire about sending a copy of the cleared check. I said - the check cleared BEFORE i even returned the car. why didn't someone ask when I was there? I could have easily have given that info -- AND -- why didn't someone tell me you needed this info? He goes into this dance about hte refund process taking 21 days (i'm on day 17) and how once the copy of the check is received (via fax. he refused to let me email him bc the 'account" is generic and several people will receive it) it'll take 5 days. The new anticipated mailing date is 3/9... meaning i should receive it March 12-14. I'll be back to update. I wouldn't go back to CarMax. Sad too... they have cars everywhere. read more

After hearing mixed information about Carmax I wasn't sure how I would feel about purchasing a car from them. The place is huge. Its a bit overwhelming. If you can't find anything you like here then your too picky. They have everything! I am not a fan of places of which commission is the rate of pay for sales staff. I was a bit annoyed that just like furniture stores there was a pow wow of sales associates waiting at the door in attack mode. But whatever, welcome to the USA. After a day of "just looking" the day before. I decided that we should head back and see if we could give a few cars we liked a test drive. Of course Stephen was waiting for us. We decided to try out a Jeep Liberty liked it but it was just OK. Later I stumbled upon a Hyundai Tiburon, the sky opened up and angels came from the heavens....this was our car! The easy part was getting the loan, which for most it's the hardest part. The hardest part was getting insured to take the car. Because the boyfriend and I just moved down here from New York City no one wanted to insure us. Why? Well because apparently there is a lot of insurance fraud involving people who move down here from NY.....hmmmm wonder why??? Luckily, Stephen was VERY patient with us and let us use his phone and computer to try and sort all of this out. Stephen had the magic touch and after being denied by Progressive, and Geico he was able to just type in a few lines and help us get Esurance. Stephen to the rescue, and insurance wasn't even his job. All was good and we were able to go to our new home with our new car. Everyone at Carmax was wonderful. We even had a nice conversation with one of the managers. We were very pleased. ****It is very important that your read all of the fine print and understand the warranties to a T. All of the complaints I have heard from people about Carmax was mostly involving their warranties. read more

I saw that Carmax's car service hours were until 6pm. So I call this Carmax and they tell me their hours are until 4pm. So I make an appointment to have my car serviced. Unfortunately due to bad directions(given to me by an employee) I got their a few minutes late. Instead of holding on, Carmax allows the mechanics to leave 20 minutes before 4pm. They don't even have weekend hours so in order to get my car serviced I need to take off of work or wait till a holiday. Carmax needs to be a bit more flexible, and extend their hours. read more

What a fabulous experience. Just got my new Ford Escape here at Carmax. My sales associate David Escobar was the best, he listened to what I wanted and directed me to the perfect car for me, and I'm in love with it. I came back in to Carmax today to drop off my extra set of keys to my trade in and also to get some directions on how to use a few of the features on the new car. Everyone was extremely helpful and knowledgeable. Very satisfied customer, I will be coming here from now on for all my repairs and maintenance also. read more

Just completed the purchase of a car at the CarMax (from Joe Caruso) in Boynton Beach, Florida. BEST car purchase experience we have ever had, and we have been buying/selling cars for over 30 years. We live in DC, but purchased a place in West Palm, so looking for a nice, reliable car to have when we are in Florida. Looked on line extensively for a good value used car for ~$20k. Found many cars with numerous dealers. Headed to one dealer to see their stock and got the high pressure, time consuming experience we had feared....we did NOt want to spend a lot of time, just wanted to find a car and buy it, not have them ask a million questions, get the manager to talk to us, etc. We are experienced buyers, just wanted to see the damn cars and make our own decision. At the dealer it took FOREVER to get the keys for each car to test drive, for the salesman to find each car on the lot, etc. a HUGE time waste. Then we looked into CarMax for the first time. The website was awesome, made it SO easy to sort through their cars. It was the BEST experience ever. Thankfully we met Joe Caruso who was knowledgeable, efficient, very pleasant and got us exactly what we wanted with NO pressure, was able to open any car on the lot with his key, didn't mind us test driving several cars, transferred (free of charge) a car from their Miami location, that we wanted to see, etc. We communicated through text messages (at my request) so it was efficient, brief and convenient to communicate during the whole process. When we purchased the car we were out and on our way in about 30 minutes. Do yourself a favor and contact JOE CARUSO at the Boynton Beach CarMax and buy your next car. Oh, did I mention that all of the CarMax cars are beautiful, with full Car Fax reports. Seriously a fabulous place that makes me want to continue buying used cars (this was a first).....who knew! read more

We knew driving in that our 2001 Suburban with almost 200000 miles on it was not going to appraise well, and it didn't; but Red Pierre took us from junker to our dream car flawlessly. Our credit isn't great, but he came up with 3 financing options ... Kudos to Matt as well for answering our website inquiry and got the ball rolling. Great experience. Beautiful car. Go get yours now, and ask for Red!!! read more

We were greeted at the door by salesman Douglas Hutchinson. He was polite but not pushy, which I really appreciated. So when it came time to test drive some cars I was glad that Doug was the one to greet me. Doug was awesome!!! Very customer service oriented and just a great guy. I did note that some of the other sales staff weren't particularly responsive to him when he needed a bit of help helping me. I bought a car that day. Besides the amount of time it takes to finance a car the experience was great. If you go to this location, I'd ask for Doug. You will be in good hands. read more

While Carmax may not be perfect, what is? I understand that it's hard to know much about every possible type of car, but it's important to really focus on each customer and sale and make sure they get the most important info. Having said that, I just bought my 3rd car from Carmax. Every transaction has been very pleasant and smooth. Every car has been great. Carmax really does take a lot of care to put good cars on the lot and prep them well. This transaction was very easy. I think it was because I knew what I wanted and Felicia understood that and did not crowd me or desert me. Perfect! Because I didn't have a lot of time, the need to run in with my drivers license for scanning was a bit annoying, but Felicia was quick. Maybe Carmax could have the sales force use their smart phones for that! Also, I didn't know the car required premium gas, but it seemed like Felicia knew and didn't mention it. I would think that would be something you tell the customer, because premium gas is expensive and I'm a working guy! Anyway, the car is great, the process was smooth and relaxed and I am happy. I'll be back! read more

We arrive to "CarMax" on "Saturday" morning we were grated by the sale consultant "Kirk Beckno" friendly and professional, Escourted me to his work station. He ask me what; I'm looking for. He was very accommodating. He took me out to look at the vehicle. We did a test drive, I was very happy with the service that was provided. A day later "Kirk" call and asked me was; I happy with my vehicle and the service that was provided by" CarMax". I was and very pleased to find that a salesperson that really likes his work and concerned about the customer, Mr Kirk was very nice and said if, I ever needed any assistance regarding the vehicle please don't hesitate calling him. It was very nice to find a sale consultant that was truly concern about the customer experience with there services. Kudos to "Kirk Beckno" a very good salesman who was really cool! And a pleasure doing business with. read more

I've been down this road before so it helped that I knew the process. Came in to test drive 3 cars. They were accommodating.

The associate at Boynton Beach Carmax was excellent. He did his best and was available constantly. Unfortunately, when I took the car in, the first week, for repairs, the repairs were not done correctly. But I contacted the associate and he said to bring it back in and he would personally supervise the repairs, this upcoming week. Right now, that 'new' vehicle is broken down on the side of the road waiting for a tow service to pick it up. Since I commute to work full time, the purpose of upgrading a vehicle was to have reliable transportation. Obviously, it was an epic fail. I am now without any transportation to work. I will say that the associate who sold me the car responded to my text and offered to help any way possible. He can not guarantee that Carmax will remedy the situation, as an associate. But I'm hopeful that Carmax will do the right thing and the unfortunate and inconvenient situation will be rectified. read more

I purchased a 2010 Honda CRV in 11/16 for my daughter. My experience from the very beginning has been absolutely great. The sales rep, Don McNamara was honest and attended to every issue I raised about the car. The whole purchase transaction was easy and fast (but it was a cash deal). What has sold me on making CarMax the place where I will purchase future cars is their warranty commitment. Two weeks after I got the car the rear brakes were making a grinding sound. Another CarMax facility inspected the car and they replaced the rear brakes, no questions asked. I drove the car to Denver, and noticed the starter making a strange sound. Mile High Honda said the starter was starting to go, and it would cost $639 to replace. I took it to the Littleton CarMax, on the 30th day of the warranty, and they replaced the starter. You can't beat this type of service and honesty. My experience involved 3 separate facilities; so the company culture is to thank. This company has made me a loyal customer. read more

Avoid! Tried to seriously overcharge to change a Fiat 500 headlight lightbulb! Carmax said it would be under $100 but the build is very difficult to get to. That's 100% a lie. I did it myself in the dark w 1 hand and it was easy! Bought parts from Amazon and watched a YouTube video... $17 and 10 minutes later I have 2 new bulbs that are top quality. read more

3rd time here, never disappointed. Rudy is our go-to salesman he rocks! In with my car out with a new one in no time! Call ahead ask for him you won't be disappointed :) read more

I purchased a Jaguar XF from Car Max. The sales person and personal were excellent. However, the car immediately had issues. The day after purchasing the vehicle it had a flat tire and the fuel cap was detached and broken. They fixed my tire and promised to order a new fuel cap. I have still yet to receive the fuel cap and have called several times to check on the status. I feel like I am being ignored and need to get this issue resolved. I am a loyal customer as this is the second vehicle I have purchased from Car Max. I am very dissapointed in the lack of service. It also appears that Car max doesn't inspect their vehicles before selling them since mine had two issues that were there when I purchased it. read more

If you want to purchase a luxury car DO NOT GO TO THIS LOCATION! and if you absolutely must, DO NOT ALLOW salesman Greg Santos to help you with your purchase. He is the worst! Unfortunately, he lacks the skills it takes to sale a product such as a car. He is lazy, has no experience and zero customer service skills. Good luck! read more

Ron was very helpful, it ended up taking a lot longer than anticipated however he helped me save money and was very gracious.

Do not do business with these people, impossible to get a hold of, never speak to the same people twice, absolutely terrible customer service!! The car is available, then it isn't, they can deliver, then they can't, honestly one of the most frustrating expierence I have ever been through!! Ended up buying from a reputable dealership. Please don't waste your time! read more

Had a wonderful experience with Terry. He is very knowledgeable. I do not recommend Mary because she does not listen to your needs. She will keep telling you what you should do instead of listening to you. read more

CarMax - Used Car Dealers Near Me - Boynton Beach, Florida

I had a wonderful experience at Boynton Carmax! Steve the sales guy was very patience and insightful as to my decision on buying a car. It was my first car that I bought. Steve wasn't pushy and was there to make sure I chose the best car for me. I'm happy I came to Carmax, Boynton! Even after buying my car a few minor problems with the car occurred and Carmax had no problem with fixing the minor problems (30 day warranty)... If you go to Boynton Carmax, you won't be disappointed! Thanks Carmax and Steve! read more

I came in for an appraisal and the process was quick and easy. Mike was the one who assisted me, answered all my questions. Was not your typical pushy sales person, told me to take my time to think about what I wanted to ( sell or not ). read more

Worst customer service .. no stars ! Felt as though the salesman lost patience with us and the manager wasn't any better ! Went to Wallace following day and had a much better experience. read more

If I would've known that Carmax would've pawned off every problem I've had to Ford, I would've just bought the car from Ford. They took advantage of a young teen. I have had 3 transmission related problems since I purchased this car 5 months ago. My salesman, Greg, failed to advise me that my car had recalls concerning the transmission on my vehicle. You're better off buying a used car from the side of the road than these used car salesmen. read more

Jamal was the perfect gentleman. From the moment we stepped foot in Carmax we were graciously greeted. Jamal ensured that we were buying a car that fit our needs and prices. He explained everything thoroughly enough that even I as a little lady was able to understand, grasp, and use for future occasions. I appreciate how genuine and comfortable Jamal made us feel. I am grateful that we were able to choose a car that fit us so well and I am so appreciative for the assistance we were provided at Carmax. I will recommend to all my friends and family with their future vehicle purchases. read more

Fernando was super helpful, very professional and went out of his way to make sure my needs were met. I would highly recommend seeing him for your needs! read more

I visited yesterday to check out a couple of cars. A gentleman by the name of Matt was assigned to assist me in the process. It took about 45-60 minutes to test drive both vehicles and he was very patient. After the test drive, Matt answered all my questions regarding buying a car from carmax, except for one: I asked him what would happen if we got into an accident while out on a test drive. Both cars I test drove were in very good to excellent condition. Overall, a great experience, although I didn't buy a car from them that day. I'll update the rating and the review once I decide which car to buy. read more

My mother's car caught a terrible flat in the middle of the rain. She was able to pull into this CarMax, who didn't have any technicians available due to it being a Sunday. While we were willing to do the job ourselves provided their shelter, David, Carson, and Connor wasted no time jumping in to assist us! They were extremely attentive and did everything in their power to help us change the tire. We offered to buy them lunch as a thank you but they insisted us getting home safely was a gift in itself. Truly amazing service. These gentlemen are an asset to the CarMax boynton team! read more

Car needed to be serviced within 2 weeks purchase. Had to take time off work. Called salesman Addly, said he would call back Monday on service record. Did not call. Called carmax and they couldn't find car in system with our phone number or vin for about 5 minutes- not reassuring! Finally got service record but of course have to take car in and time off work. Have sold a car to carmax in past and no problems Save yourself a headache and go elsewhere for used car. Won't be back. Judy read more

I was in need of a car and went to this location. It was back in Oct 2021 when used cars were hard to find because of COVID. THIS PLACE IS AWFUL AND BASICALLY IN MY OPINION TAKE ADVANTAGE OF YOU AND STEAL YOUR MONEY!!! RUN FROM THIS PLACE. They don't care about you, they just want to sell you whatever junk car they have. They don't stand behind their practice. I called within a week of having the car telling them I don't like it. They have a 30day money-back guarantee. The car had been in & out of service so many times. a few days before the 30days were up I called and spoke with Lee the Mgr. He says why don't you keep the car 2 more weeks until you can find something else and I will extend the 30 days money-back guarantee for the additional 2 more weeks. He gave me my salesperson's cell phone to call him for help in finding something else. I call the number & the gentleman says I'm dropping my daughter off at school, can I call you when I get in. no problem. NO CALL. for the next 2 weeks I pretty much got ghosted until it was too late to bring the car back .. THEY ARE CON ARTISTS AND THE CAR I BOUGHT STILL HAS PROBLEMS! It's back there now again. read more

David E helped me find the most perfect car ever!! After he helped my sister in law find her dream car I knew I had to go to him when it was my turn. He was so patient with me and let me test drive several cars until I found the right one. If anyone I know ever needs a car I know to send them to David @ boynton beach car max!! read more

Car max just made me pay $200 to replace my spare key that wasn't programmed correctly. I was given two sets of push start keys at the time of purchase. I didn't know the second set was never programmed until needing it (of course). They couldn't get it programmed and have made me buy a whole new key because I didn't bring it back within 30 days. If I had known, obviously I would have. I won't buy from them again, the key still has the carmax tag on it. It's insane to me they wouldn't do this as a courtesy. read more

I booked an appraisal appointment with Nicole prior to my arrival. When we got there at the appointed time she was not available. After waiting 15 mins and not being seen to by anyone we have up and went over the road to Cardrop. They were polite and saw us immediately. They bought our car at a good price in 20 mins. Thank you Carmax-your unprofessional service lead me to a superior business and more money for my car! Go to Cardrop! read more

People please be carful when buying a used car from Carmax. They say the cars are certified but they are not. Carmax only guarantees for 30 days after that if you have an electrical problem with your car and they can't figure out where the problem is your stuck with a car that stalls at random times. I bought the extra warranty for 3,000. Make sure you get this! My car has been in the repair shop 6 times before a year. If they can't find what's wrong with your car your stuck with a 100.00 fee plus the rental charges 40.00 a day. I'm a single mother struggling so to get a car that stalls and they can't figure it out is extremely scary. The car started stalling at 2 months so they wouldn't give me a different car. They are not certified! Be careful!! read more

The offer you gave me today for my 2019 Mini Cooper Clubman with 3,500 miles was only $ 18K; it was the lowest offer on all the 5 offers I had. It was $ 5K lower than the second lowest. I saw an older Mini Clubman that you were selling for more than $ 24K with 12,000 miles but you still had the audacity to tell me that mine did not worth more than what you offered me. I came to Carmax because you had a truck I liked; it was overpriced but I liked it a lot. When a company overpriced the cars they sell and rip off their clients on the value of their trades the only good thing you can do is to walk away. read more

When appraising my car they put 265 miles on it in just over 3 hours. I have been trying to speak with someone at the store and they will not return my calls. read more