Was all set up to have a good weekend kick off with a sweet limo ride to a concert until the limo arrived...1 hour late. That was only the beginning. When the driver arrived with the limo he was extremely demanding, under dressed (flip flops, jean shorts, t-shirt) and the car felt and looked like it was from the 80's. We had to bring our own cd's (no aux, no Bluetooth) and the sound system was average at best. We offered to pay the driver to stay at the concert so we could have a parking spot but he declined and said he had another job to get to in between dropping us off and picking us up. I found that hard to believe since he was an hour late for us and that would mean he is an hour late for his next ride. However, we went to the concert and had fun. After the concert, like any concert, it is hard to get out and find your ride. We called to try and coordinate with him and it was extremely frustrating. At one point he was yelling at my friend on the phone. At this point I wanted this nightmare to end, but I was too quick to think that. When we arrived home, the driver was extremely rude about a tip and the bag of garbage we had accumulated. We had bagged it up and had it in our hand to take with us while he was making comments under his breath about the car being a mess. At this point the night was pretty much ruined and I just wanted the driver to leave. I will never use this company again and recommend that anyone else stay away from them as well. read more

I called to make my reservations for my trip. My driver that picked me up to take me to the airport was great. I returned from my trip today and on my way out of the airport I called so they would be there when I got outside. I was told they didn't have me on the books for a pick up today. I was told I didn't give them my return flight information. I would not have made a pick up and no return reservation. I had to take a taxi which cost almost $200. This is the second time we have had a problem with this company. The last time they forgot to pick me up. The owner had to pick me up. Not happy with my experience at all. read more

Terrible! Used them for service from Huntley to the Chicago Symphony. The Itinerary was: Home to dinner, dinner to show, show to home. The driver Joe was courteous and on time picking us up. When I sent him a text to pick us up from dinner to go to the show, I got no reply. Five calls to his cell got no answer. I sent him a text that read "Taking a cab to the Symphony, where the hell are you?". While at the Symphony, I received a text that read "Sorry I fell asleep and didn't hear the phone ring. I will be there on time to pick you up from the Symphony." I said "ok". We did get picked up, on time from the show. Upon arrival at home, I paid the service, and even gave a moderate tip. The car itself was 'ok', I think I was in the same car twenty years ago for prom. The rear suspension was blown. That wasn't the end. They charged my card three times for the same amount. Bill, who I talked to on the phone wanted to wait a full day for George's plane to land at 6pm the next day. I told him I wanted it fixed immediately. And the saga continues...... read more

Easily the best in the McHenry County area! I have used George and his crew on multiple occasions for both personal and business transportation to O'Hare. He and his drivers have been professional and courteous. They each have been friendly and respectful at all times. The cars have been in excellent condition and have always been on time. Would not hesitate to use Carlson in the future! read more

We recently used Carlson to and from O'Hare over a 10-day trip. They were prompt and pleasant. We will use them again.

Absolutely a nightmare. I would not risk your special event or needs for transport with this - "family business." I have used many businesses for transportation including limo services and this was shocking. Owner is temperamental, was not accommodating despite my upfront phone and email discussions before my once in a lifetime vacation. He spoke like a drill sergeant, his driver had trouble finding my apartment and I assisted him until he arrived at my place. I was running behind, but told George I am disabled and go slow when scheduling my reservation. I would have paid for the time, but he ignored my suggestions. So I called him because I thought he WAS the driver outside for me at 4:00 am. He yelled at me and said, "If you are not ready in 2 minutes that car is pulling away." The driver told me to disregard the angry owner and to relax, he will get me there, all is fine. That driver was kind, professional, respectful and I got to the airport after calming down. Returning from my international vacation - my phone had water damage and did not work. I called via an iPad and explained to Carlson Limo. Honestly after traveling from a different time zone from 8am and arriving at O'Hare at 8pm my focus was not at it's peak. George said he had all the info before I left my trip and I thought he was really on top of things. I been to O'Hare many times to pick up family, been picked up no problems. Departures and Arrivals. I called Carlson Limo when I got off the plane because I was unsure I could access my iPad in certain areas of the airport and it was a hassle, I have spinal arthritis, hauling a large suitcase and carry-on, a lady. I have used transportation in many countries and even picked up via livery services in places where I do not know the language, many kind and helpful people. When I called from the gate, saying I would be at the baggage claim and the number, the driver told me to: Go through some door, make another call, blah blah blah... Look I am tired, I need to get my bag, and get home at now 9 pm. The driver said there are "so many terminals at O'Hare, he has to call Vic or someone..." So aggravated! Supposed to be set! We argued and disconnected my now dying iPad. Sickened by their "service." I got my bag ,walked up and down the length of the arrivals area, only yards long with several lanes: FOR PREARRANGED LIVERY OR LIMO SERVICE. There were limos there, waiting, not for me! I know non-registered cars are not allowed to idle at the curb, so I don't know if they are registered or not? I was fumed! I talked to American Airlines staff, they said they never heard of a limo company making so many requests, I asked the O'Hare attendants what they thought? They looked at each other and shook their heads. The one man told me kindly: Ma'am, I would call a cab and American Taxi has good rates for the suburbs. At that point, I was ready to rent a car, but they were out of 1 way rides for the weekend. STUCK! Middle of the night a lady with bags at a large international airport because some limo driver is sitting obeying his boss at some off-location parking lot? I walked towards rental shuttles very much like the film PLANES TRAINS AND AUTOMOBILES, Steve Martin. A bus driver for a shuttle service got out of the bus that was parked because they can for passengers, and he also kindly said: I have daughters, I would not want them at some airport without a ride. He called a friend of his from American Taxi luckily, he came in his little Prius, super nice, flat rate and we had a nice ride to the suburbs. I got an email from the owner George, though I told him before my flight my phone was broken. Will let his own words shouting in caps and his opinions about my disabilities speak for him: " YOU were instructed by me to call after you have your bags... Your driver has been waiting at the airport in the limo lot since 9pm waiting for us to send him down to pick you up. We can not proceed to send a car down until you have your bags in hand and advise what door you will be waiting at- the city of Chicago issues $100.00 tickets for vehicles sitting(idling) at the terminals. ( I did not know what terminal my airline flies from or to btw) Saying your at terminal 3 does us no good because your driver has no clue what you look like and you had no idea what vehicle was coming down for you. Because of your special needs that you stated in your previous emails and your failure to follow instructions. I have determined that this is no longer a good fit for either of us. Please call a taxi for your future travel needs and remove our phone number." +++ I can see why they need to hire new drivers, they did not seem very happy either. So I would never recommend this business to anyone, especially people with physical, learning or mental disabilities, chronic pain or children because they have no consideration or compassion for that sort of stuff. read more

At the United Center. Driver was rude, cut off our van and almost hit us. Called immediately to report this and was told we should be more careful and give him room! Watch out for these guys. read more

Was told that limo was "updated". When it arrived, an hour late, the driver was very rude and tried to boss everyone around. The limo is very old and we were told that we could play cd's. When arrived at the concert the driver all but dumped us out and was gone. Very rude from they guy who took the reservation to the driver. Would never recommend this company. read more

We used Carlson Livery for a combo bachelor/bachelorette party last weekend in Barrington and couldn't have been happier! My wife set up the schedule, and spoke with George numerous times. He was very accommodating with getting the right vehicle for our party, and allowing us to send various revisions to the schedule. He even had suggestions for changes to the schedule based on his experience with event timing (completely unrelated to his side of things) that helped us from feeling rushed for the evening. On the day of, the limo arrived early, looking great. Inside there was plenty of room for all of us which was great. I've been in other limos before where they say they accommodate 8-10 people, but the only way you're getting 10 in there is if 4 of you are children. Not the case here! We had 10 people total, and everyone had room to breathe without sitting on anyone's lap. The driver gave us his card after he dropped us off at the first place and told us to call him as soon as we were ready if it was different then the scheduled time. We changed the plan after the second stop and just asked him to drive around for a while so we could enjoy the limo and beverages, which he happily did. Every time we made a change or called him at the end of a stop, he was right there and ready to go immediately. The cost at the end of the evening was exactly as expected and we were able to settle up in a minute. Definitely a very professional company with competitive rates that I urge you to give a try! read more

We used Carlson Limousine for our wedding on the mag mile, downtown Chicago, in November, 2011. He was truly the greatest guy. He was on time, polite, funny, and affordable. If and when I need a limo again, I will always use him. He even decorated the limo for no extra charge, and was happy to make extra stops as requested. read more

Carlson Limousine - Our driver. Great guy! - Limos Near Me - Huntley, Illinois

My wife and I have used Carlson Livery on multiple occasion's over the last couple of years for both personal and professional use. In all instances George has been professional and helpful and done right by us. Their rates too and from the airport are cheaper than most of his professional competitors and the drivers have always been helpful and friendly. I would highly recommend using this service. read more

I reserved a vehicle for a bachelor party for this coming Saturday for their new party bus that was new to the fleet. Had everything set with deposit and reservation and all the guys informed. Got a call from them stating that the bus was not going to be put in service and that basically I needed to find something else two day prior to the reservation. They did give me another limo company to call but the least expensive thing they had was almost double the price after it was stated that Carlson's price was industry standard. Art was sorry, which was fine, but other than giving me a number there really wasn't any effort to rectify the situation. It wasn't our fault that the bus was not put in the system in time. We did not advertise a party bus prior to it having its necessary documentation. However, we are the ones that are suffering to pay large amount extra because of the short notice. There was no offer to cover the difference between what their rate was going to be with another company within reason. They didn't have enough limos to give us two 10 passenger vehicles either. We put our trust, money, and business into the company for an event that happens once for the groom, but instead of enjoying the situation we are left scrambling and spending unecessary amounts of money. read more

We've used them for several years and they are always accommodating-early morning, late at night, last minute. Their cars and drivers are always clean and well kept. The drivers are courteous, friendly, efficient and safe! I won't use anyone else. read more

While I was expecting something more closely to the level of communication prior to the trip, which was excellent, the actual trip fell a little short of average at best. Everything seemed on par initially. Car was in decent condition and clean, driver was courteous and friendly albeit a little casually dressed for a professional driver, and pick up time was within 10-15 minutes of the requested time. We made our way outside of the city (Chicago) and on our way to Midway airport, our first stop. For whatever reason, the driver took I-290 than the normal I-55. No biggie I thought, but it spiraled quickly. Upon exiting the Interstate, it became apparent we took the wrong exit (too early). We spent the next 20 minutes winding around the not-so-nice-parts of Chicago like West Garfield and Cicero finding our way to Midway airport. Granted it was 7:45am on Sunday morning, but still not where I or the other passengers want to be lost at any time of day. As we got closer, WE were giving turn by turn instructions to get to the part of Midway airport we needed to get to (not the terminal). We ended up being 10 minutes later than what was planned, worst case scenario, and put me in a rush. In actuality, had we taken the EL we would have arrived sooner. The worst part, for the company, our lead corporate dispatcher just so happened to ride along with us at the last minute. He schedules limo service for our principals and passengers. Not a good first impression. You would think a professional livery service would usually use a GPS or mapquest? Price wise it wasn't any cheaper than what I have paid before for same service, maybe a little more with gratuity. read more

Everything I expected and more. I was stressed out, planning my own graduation and I called this service one day before the event after struggling to find someone to accommodate us during the busy holiday season. The driver showed up early, assisted us with our bags and helped my elderly father in and out of the car. In addition, the driver was upbeat, the car was clean and festively decorated for the holidays. My parents enjoyed this so much I'm just sorry I never did it before. This was worth every penny and I thank the driver and the company for adding to a wonderful day! read more

Yesterday I had plans with my daughter and weather wasn't exceptional for me to drive and called and was able to get a ride to my show last minute. George even called and suggested we leave a little earlier so we wouldn't be late due to the weather. George was extremely friendly and got us there with time to spare. He also was ready after it ended even though our show ran a little later than expected. I will definitely use his service again. Thank you again George for a great experience- Amy read more