1. Carlson Auto Center

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Philadelphia, PA

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Carlson Auto Center

3.0 (2 reviews)
Closed • Closed

Services - Carlson Auto Center

Auto brake repair

Auto engine repair

Carlson Auto Center Photos

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5 years ago

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3 years ago

Keep changing parts to charge you more money and never fix the problem , very rude owner with bad customer service

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Pep Boys

Pep Boys

(182 reviews)

Newbold, Passyunk Square

Last year I went to get my air conditioning checked. I dropped it off with an appt and I didn't…read morehear anything until the next day. They said they were still working on it. I called later the next day and they said they were still working on it. By the 3rd day I needed it back. I went in and they said they couldn't check because they didn't have the right equipment. Wasted 3 days to not even check. Because of that, the manager gave me a paper saying I could get a free oil change due to it. It's now today and I went to go in and get an oil change and the new manager said it couldn't be used because the old manager was giving it away. Waste of my time. Don't go there.

I have been loyal to this Pep Boys for work that's not done at my dealership for over three years…read morenow and I will say that's absolutely over. I have overlooked a few things that were suboptimal service wise but not this latest incident. I made an appointment for an inspection for 10am, received a confirmation the day before, and arrived a few minutes before 10am to drop off my car. Upon arrival I was informed that they were short staffed and could not accommodate my appointment, nor could they reschedule it until FOUR days later. There were three employees behind the desk and not one bothered to call me or email me to let me know they could no longer accept my appointment before I made the trip down there. Then they had the audacity to send me an automated email that I missed my appointment. Unbelievable. I booked a sitter to watch my baby to go to this appointment and the lack of common courtesy (and now wasted expense I incurred) is just totally unacceptable. I realize they don't make money on inspections but that doesn't allow you to deprioritize and screw over a customer. Beyond disappointing and I will absolutely NEVER go back. Avoid avoid avoid.

Carlson Auto Center - autorepair - Updated October 2026

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