I went through the drive thru during a slow time and was the only car. Since this was a drive thru visit I can't really speak to the indoor ambiance. I hadn't been to a Carl's Jr. in a long time, so the menu looked different. I ordered the Super Star (now called the Double Famous Star) as a small combo with fries and a Coke. My son ordered the Western Bacon Burger, medium combo, with fries and sweet tea. After paying, we were asked to pull forward and wait by "the little black fence." We received our food shortly after. However, we weren't asked if we needed ketchup or any condiments, which felt odd compared to most fast food places. Once we got home and checked the food, it was disappointing. The burger bun was soggy and wet, the fries looked old, and my Coke tasted extremely watered down I couldn't even drink it. We also noticed there were no straws in the bag. For $35 I expected much better quality and service. I don't see myself returning anytime soon, and if I ever do, I'll be sure to check the order and drinks before leaving, like most people do. read more

Burger was soggy and bland I couldn't even take more than 2 bites Worst burger I ever had.

Paid extra for a large and felt really ripped off. Ordered two double Western combos and both fries were only a little over half full. Also forgot my ketchup read more

Carl's Jr - Burgers Near Me - Elk Grove, California

For was terrible tasted old, fries were old. Soda machine wasn't working. Got the single el disablo wasn't worth 15 dollars at all

Took 20 minutes for someone to take out order, took another 20 minutes to receive it. Very disappointed. They also ignored multiple people waiting to order. read more

1 person was in the store and it still took over 30 mins for someone to come to the counter to take my order I just left would not recommend this Carl's Jr go eat some where else read more

Slow drive thru even though nobody is there. Food seemed oily and not fresh.and it was pricey for fast food!

The service is absolutely horrible! I'm not sure who the owner of this location, but they seem to have slowly but surely fallen off completely. And they're always out of something... yeah, just don't go. read more

The employees gave minimal food, it was flavorless, and they assumed i wanted chicken, I assume race related, I was rushed through the drive through. Looks like nobody cares about the customer anymore, they'll be the next location to close. The mexican night manager es un abuelita, with a bitchy attitude. Yall mf's made me sick and mad at the same time. read more

Too expensive, poor customer service, broken drive through speaker, incorrect and incomplete orders, not one apology made for their mistakes, tried to blame customer for missing items, employees that absolutely do not care, especially the fat guy manning the drive through. When this place shuts down, I will not be surprised. Horrible experience. read more

Rudy. Terrible angry yelled told me he wasn't getting a manager. For no reason. He's just a mean human. I'm sad he's even allowed to work there. Just a bad experience the first time I told my daughter he's having a bad day. I tried again a week later and he was even meaner than before. I've never written a bad review in my life. It's unfortunate that someone can be that mean work at a place right next to mine and just be so disrespectful. I just don't understand it. read more

Basically don't go if you have a mobile Order because they will try to tell you that you did it wrong and that it didn't charge our card but then magically it appeared after showing proof. read more

The owner/manager was extremely nice. She came out to talk to us after we ate and asked how the food was and if we had holiday plans. The food came extremely fast. Fries were crispy and fresh. The onion rings in the double western were also crispy and crunchy, which was fantastic. It's rare--usually they're soggy. Even the diet soda tasted flavorful. I was really surprised as I usually get watered down sodas at fast food restaurants. read more

Terrible. It's 8:00 pm and all doors are locked... say inside is open until 11pm but you lock the doors 3 hours earlier? Worst some I've been too read more

If you order here make sure to inspect your food. We've been eating here for as long as we lived here. I understand it's fast food but the last couple times we've eaten here we've gotten the wrong order. When I called about it I wasn't upset, I was just wondering what kind of coupon we might be able to get for the inconvenience. I was told I could bring in my receipt and my name and they'd give me my order right. I did that and I was told that they never said that and there's nothing they can do. ‍ read more

The drive thru screen doesn't work so you can't see if your order was entered properly. I ordered a Beyond Famous Star but when I got to the window, the guy looked in the bag and said, "Famous Star?" I said, "Beyond Famous Star." Guy: "Oh." Closes the window and walks to the line. Moments pass and he comes back to the window and says Beyond Famous Star and hands me the bag. They slapped a Beyond sticker on a regular Famous Star. read more

The lady at the drive thru right now has no manners and doesn't seem to know how to take orders and she's yelling at us and arguing and being so disrespectful! I cannot believe this behavior. I'm disgusted and will never return! I'm baffled. read more

I've been going there periodically for years. Lately the food just taste old especially the french fries the grease in the fryers are just way too old and making the french fries stale and taste like old Grease. read more

Service sucks multiple ppl seen me standing at the counter and did not help whatsoever had to leave and go next door to eat

I'm not sure why this Carl's Jr. never seems to have business. I've been driving by for years and I hardly see cars going thru, but I can honestly say I don't get it. The service is fast and the food is good, for quick and easy and I leave fairly happy. I drove thru last Friday morning to grab breakfast for the road and my trip was less than 7 minutes long. I ordered a breakfast burrito combo and a western bacon cheeseburger. Both came out so quickly I was surprised to see my entire order in one bag and it was all hot. The burrito did look smaller than I remember, but that's okay. I was happy to see that they serve their lunch menu at any time of the day. However, the western bacon cheeseburger, alone, was almost $6! That's super pricey!! So maybe that's why they aren't as busy as their near by competitors. read more

This was the slowest, incorrect order making, incorrect charging, non listening, sloppy food making Carl's Jr. I have ever been to!! Low Carb Charbroiled Chicken Club sandwich is not hard to make. I should've asked " can you add chicken, and tomato to this lettuce wrapped mayo burger?" There was so much lettuce and mayo, that I could've mad a whole additional salad. This definitely looks like a case of poor management and an owner that doesn't care. read more

never been to this location. but here is my review. Dropping off my vehicle at the auto mall and decided to grab some fast food. was greeted by a snarly counter person. that's not good. I should have walked away...my first mistake. she is already unhappy being there. I decided to try their chorizo breakfast burrito. i know, i know, A breakfast burrito at a burger joint. my second mistake. my breakfast burrito consisted of some chorizo, flat pieces of egg, hash brown potatoes, and salsa. blah. my third mistake..i actually took a bite...it also tasted blah. for $5.16...not worth it. never again read more

Carl's Jr - chorizo breakfast burrito - Burgers Near Me - Elk Grove, California

The worst customer service! I ordered unsweetened ice tea. They gave me the soda. I ordered a side order for the burger bun. They forgot to order for me. But when I asked for it, they told me I have to go back to the line and reorder it! It's a long line and it's time for me to pick up my son! It's not my fault. The burger is 6.99,it's not cheap! But why your customer service is so bad! I won't go to this holy place anymore even it is very close to my house. read more

Carl's Jr - Soda - Burgers Near Me - Elk Grove, California

I ordered my food and the employees got my order wrong. Worst fast food experience ever! Wish there's a way to give no star rating!

Well I cannot review the food. I walled through an open door at 9 pm and stood at counter for almost 5 minutes listening to two young people horsing around in the back. When I finally gained their attention I was told I was stupid for not seeing the sign that the dining room closed at 2 pm. The sign I saw said open till 10pm. I am stupid for thinking a fast food location with an open door would be open. My mistake for trying to do business there. I won't be back. read more

Just wanted to put in a good word for this restaurant and, especially, the manager...her name badge says Teresa. I have gone to this location, often, in large part due to the friendly, yet, professional manner of this manager. Although, an older store, it is kept clean and is a comfortable atmosphere to enjoy a meal. The employees are all friendly and efficient. The food has always been fresh, well-cooked, and tasty. If there was ever a problem, I feel like this manager would fix it in a fair way. In my opinion, all of this is a good indication of a well-managed store. I can't say the same for another Elk Grove Carl's location, on Bruceville. I find the manager there almost rude...like she thinks she is too good to work there and deal with customers. For instance, awhile back, I ordered the $8.50 bacon Swiss chicken sandwich. The chicken barely...and I'm being generous...barely covered half of the bun. When I complained and showed her she said, "yeah, sometimes the pieces are smaller, sometimes larger"...(hello...can you say LACK of quality control!!). She didn't offer to fix it, she just kept repeating the same refrain when I reiterated my complaint, several times..."sometimes the pieces are smaller". AND, she delivered her lines with a very haughty attitude!! I haven't been back since and don't plan to. Charging $8.50 for a fast food sandwich is ridiculous, anyway, but when the chicken is half the size of the bun, it's robbery. I didn't write a bad review of the Bruceville store/manager, at the time. I was upset but just let it go. BUT, seeing how the manager at the Elk Grove Blvd store is, it really put it all in perspective. A good manager can make all the difference! I hope Teresa's boss knows what a great employee he/she has. If this boss happens to read Yelp reviews, I hope he/she will pass on my compliment, to Teresa! She is a credit to the company!! read more

I went here for the first time today. Went through the drive through. I ordered 2 4pc nugget meals and two number 18 . When I got to the window I was handed 4 milks . So they got part of my order wrong. Second they gave me only half of my two number 18 meals so I drove off and had to go back through to get the correct food I ordered. The girl at the window was just like here! No apology nothing she just doesn't seem to care about her job at all. She just had her head turned talking to people in the back. If I could give zero stars I would !!!!! Oh also when I got home there were no toys in my kids meals and they were really sad about that So unacceptable. Please shut down or hire new workers that actually care read more

There was a piece of plastic in my Bacon Swiss Crispy Sandwich that I bought at this location... read more

Carl's Jr - There was a piece of plastic in my Bacon Swiss Crispy Chicken sandwich... - Burgers Near Me - Elk Grove, California

I am giving a 5 stars for tonight's drive thru attendant Samuel for his excellent customer service. Samuel was very polite, well mannered I what it is about him but it made me have to write this. I think he deserves appreciation and from what I saw tonight I guarantee the kids gonna go far. I have never been to this Carl's Jr. I come down the street quite often, I have no idea why it's a 2 1/2 star but again this is not a rating for Carl's junior it's a rating for Samuel. By the way I have never seen Samuel before, If he were working for me I would definitely watch him grow, hopefully he rubs some of his character off on others. keep it up Samuel you will go far Don't let your head get too big read more

Came here for lunch and took 30 minutes for a drive thru order. Order was still wrong and half of it was missing. Rude staff that never apologized. Got my refund and won't be coming back! Waste of time! read more

I try to stay away from rating any fast food restaurant since they are just that.....fast food. But when service is bad then I'd like others know my opinion. This location is our neighborhood Carl's Jr. and our last experience sucked. This place used to be okay....at least a 3 star but lately service has really tanked. As we waited at the counter to order, the counter person would look at us but never acknowledged our presence.......not even a comment and apology for the wait or to let us know she would be right with us. This is the second time they were short staffed while we were there and indoor service suffered extremely as they tried to pump out orders for the drive thru crowd. Had we been acknowledged, we would've gladly waited but a total cold shoulder put me off so I kept my cold cash in my wallet and we walked out. With so many fast food competition nearby you'd think this place would keep up on their game especially with the multitude of low rating reviews but sadly I think it's getting worse. I doubtfully think we'd come back until I start seeing an upward trend in the reviews. Just to let you Yelpers know, we left Carl's and ended up at the Box and received prompt "fast" food service as anyone would expect. read more

I went to this place on March 9 for lunch. First, I had to wait like 30 minutes to even place an order because no one was working a register. It was like only 2 employees working there. During lunch time? Second, it was like another 40 minutes to get my order. Which was wrong. To say I will never go back there is an understatement. read more

Food was not good... Meat was not cooked well. They had no ketchup ice or no ranch! Fries were in half not full... Bad service! read more

Ordered 3 meals with ice teas. They charge my card and then at the window tell me they only have raspberry tea. No other drinks available without sugar or sweeter so I get charged for drinks, but can't get drinks. I order chicken strips and get home and they are nuggets. COVID or not, if you charge someone and can't deliver, you refund: end of story. At this point A&W or McD up the street is a better better value. At least they are more professional. read more

Went to this location for lunch today and when I got back to work this is what my so called lettuce wrapp looked like when I pulled it out of the bag. And also my fries tasted stale. For the price that I paid for this meal it should have tasted and looked better than this. Pretty disappointed. Hopefully they can fix this issue read more

Carl's Jr - Stale fries - Burgers Near Me - Elk Grove, California

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Honestly, when it comes to fast food, Carl's Jr. Is not my go to. but this particular location has good quality and service Theresa super friendly read more

Ate here because it was late in the evening and I was starving. Nothing was open at late evening, so I got myself a Taco Salad. I liked it. The veggies were fresh. It was average service. Nothing too extravagant to say. It is fast food. Clean and easy to eat at. read more

Man!! We stop at this Carls Jr twice a month on our way to Placerville and the dude Rudy is rude as hell!! He has zero communication skills with customers or other employees. read more

This is by far one of the worst Carl's jr's I've ever been to. The staff is extremely rude and I can't believe how bad the accuracy for an order is. I don't mind waiting for good food but this place is just slow for being lazy nothing quality here. Go give it a try and you'll see. read more

Some of the workers are nice and courteous but you can tell others don't want to be there. Most of the time I get smile and food comes out fairly quick read more