I am a southern mother of SIX children and tonight was one of the most disappointing restaurant experiences I've ever had.... All we wanted was a few milkyshakys after a draining day of farming (our beans are thriving). My husband Billfred was already tired from working, the kids were crunked and excited for a sweety treaty, and we waited in line for ages picturing a sweety treaty thinking we were about to treat our family. Then we get to the window and they tell us they don't even have enough supplies to make milkshakes for everyone. Try explaining that to six kids who have been talking about milkshakes the whole ride there. They were bumfuddled. My husband Billfred was beyond frustrated, and honestly so was I. And to make matters worse, our poor little deformed pug (Gumbo) was in the back seat with us looking just as hopeful as the kiddos. We were planning to share a chocolate shake with Gumbo too, and instead we drove away with nothing but disappointed children and a very upset deformed pug. Carl's Jr, do better. Families deserve better than this. GUMBO Deserves better. SINCERLEY- Connie Cornbread and the whole Cornbread family and also gumbo read more

It has been years since I have eaten at a Carls Jr this inside was nice and clean. The service was friendly. The food was fast and my son said the burger he got was very good. They are a little more expensive than his favorite (Wendy's) but overall very good. They are conveniently located across the street from the Carlsbad Flower fields read more

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Terrible customer service. The AI ordering system screwed up my order. After realizing, I returned to the drive thru and asked to have the order corrected. She argued with me, stated the she had repeated my order. Once she began, to debate with me, I said fine, just reimburse me for the order. I'm not going to argue with. Then, she called her manager on the phone to get permission (I suppose). Her manager then refused. She took the time to do all this while other cars backed up in the drive thru.. pretty insane!! So, I left the food with her and drove off.. read more

Carlsbad. Monday, 6/10/2024. Drive-thru at 1150am. Cashier gets a 1 star in customer service. She definitely doesn't care about her job & it shows. Management/Owner needs to hold training. Go somewhere else for your food. I don't recommend this Carl's Jr. location. read more

Carl's Jr - Fast Food Near Me - Carlsbad, California

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This Carl's Junior is a short hop from I-5 and next time the Carlsbad Costco. Easy in and out. Good coffee, and I like the breakfast burrito. Service is OK. Typical Carl's Junior counter and dining room. read more

We went there today and our order was wrong and the attitude of the employee in the drive through was very rude. She overcharged us, left out napkins, straw and receipt AND told us to hurry up, because someone was behind us after we asked for these items. She needs retraining or removed from dealing with public. read more

The food was so bad my son had to go number 2 for an hour and people started to bang on the door. The service was terrible there was a worker making out with a random dude. We got our food 30 min later we got our food when there was nobody there, so much for fast food. The waitress was smoking and on her phone the person that was cleaning the floor kept making small talk with my son and she kept staring at him read more

This time I was there before 10 pm and the lobby was already closed! I wanted to order at the drive through window with my rewards points, In the past I've seen customers walk through the drive through after the lobby being closed and be served without a problem, yet the past two nights I've been refused service by the same rude lady working the drive through window. I don't see any valid reason why they can't serve me because they are closing the lobby early! At these times there are no cars in line. I feel like this Hispanic lady is discriminating against me, for I've seen other customers walk to the window and be served without a problem. The rude lady makes a steering wheel signal and walks away from the window and ignores you if she doesn't care to serve you. She is not following the store hours by closing the lobby early and is discriminating against the customers that she doesn't want to serve! read more

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I was working in the area for a week and ate here twice . Both times I had the California burger . This burger is topped with delicious fresh toppings and should of been delicious, however , both times the burger was cold . It was as if the hamburger patty was sitting there a while . Both times I had excellent customer service . The woman working the drive thru is awesome. read more

Food is good, service is terrible. FAST FOOD but never fast ‍. I come here for lunch when I work and they never seem to have the food ready at the windows, they always ask if we can wait in the front for 10 more minutes. The Ai robot that takes my order is also slow . Update: I just ordered food from there and I ordered a chicken sandwich and I asked the lady 3 times for no pickle, guess what? There's pickles. Im astonished that they made me wait an extra 10 minutes and alsp got my food wrong. read more

Dry burgers , no sauce , I love Carls Jr. except this place . No love and effort . 4th time I gave it a try . Total let down .!

Excellent service by Mrs. Dulcet, stellar customer service. I will definitely come back to this location, clean restaurant. read more

Carl's Jr - Fast Food Near Me - Carlsbad, California

Worst service ever! That cashier that was in front was so bulgar and rude. When I asked her a shake she couldn't even talk to me and when she was done she literally said "there you go" and shove it at me. Carl's JR needs to train their employees better to give at least decent customer service. I could not get her name but it was a tall Mexican girl with glasses. Time of service was March 25th, 2024 at 9:35am. read more

I was like can it really be 2 stars... well yes apart from having to order from an AI machine that doesn't even understand what you're trying to order it gets you more stressed out when it should be a fast food restaurant they also have you park up front and take forever to bring your food might as well had just parked and walked inside the restaurant myself read more

Food service was excellent., nice and warm food Excellent customer service service ., Restaurant was super clean .. I will definitely come back .. read more

The employees were very polite here. No issues and I didn't have any concerns. Alina, thanks for helping me with the self order menu at the counter....This location is far better than the West Valley location in Escondido. And yes it's worth the drive.... read more

1star because the food was hot. Chicken sandwich w/zucchini and bottle of water. Only the water was good. The chicken and zucchini was fried in old oil!!! It was so dark, both burnt, bad smell like they fried rotten fish. Save your money and go elsewhere. Or before you order ask them when they changed the oil last and cleaned the fryer!! - the woman I had was very nice and greeted me with a smile. I used the drive thru so they got my money. Never going back. read more

I've always gone to Carl's Jr for my burger fix. I've never been disappointed until today. My big carl didn't even look like the picture on the menu. I read more

I really wanted to give more stars but just can't do it. I visited this location in response to the offer of a free impossible burger. I was excited to try something new and different and have had an open mind about new products and the companies behind it. We ordered our burgers (4 in total) and I gave one to each of my daughters. I noticed immediately that my burger patty was different than theirs- mine was flat and dense while theirs was thicker in size and had larger consistency particles in it. Mine tasted like a regular burger (and I thought at first that they did a great job in fooling people) but when I tried my daughter's burger, it had a softer texture and more seasoning compared to mine. So it seemed likely that they gave me a regular burger. I asked the cashier and he did say that the differences I noted in the patties was consistent with that assessment. If that is the case, what is the point of running a promotion to let customers try a new product? Thank God I'm not a vegetarian or I would have had a fit.... Mix-up aside- the burger was pretty decent and the restaurant was clean. So 3 stars it is. read more

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Ordered Super Star, received Famous Star. Where's the beef? Also, when I say no cheese, the first thing the lady says in repeating back was Super Star with cheese. C'mon, amateurs, get your hearing checked. read more

AI drive thru attendant. Will not be going back. Not only did the AI not work, it started speaking gibberish and stalled out before breaking. And I want to be clear, we won't be going back because it malfunctioned, it's the mere fact they're trying to replace a person with AI in the first place. There are many other fast food choices to waste time ever again with Carls Jr. not sure how they thought this little experiment would pan out, but i appreciate them making it an easy decision not to go back for me. read more

Gave me food poisoning the bacon on my sandwich was raw and now I'm extremely extremely sick and miserable! Not cool stay away unless you want food poisoning read more

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I ordered the Guacamole Bacon Fry and it was terrible. The bacon bits were cold and soggy. The shredded cheese was not melted in the least. Everything about the fries was cold. And the actual fries were hard as rocks. I feel like I just wasted $5 on garbage. But I do want to give credit where credit is due, their oreo milkshakes are amazing. You can never go wrong with them. The customer service leaves something to be desired. I asked for a second straw and by the reaction I received, you'd think I asked for her to attend jury duty for me. ​ read more

Some bs. Guy running the drive thru couldn't understand English. Entered drive thru at 7:18 and left at 8:10. Never returning.

I sat at the drive through line for 45 minutes even though there was only 3 cars in front of us. He then told us we couldn't do seperate order when we it was fine when we first ordered. I then got my got my chicken and it was raw. read more

I used to go to Carl's Junior in Texas specifically for the breakfast. 2 sausage, egg and cheese for under $5, you couldn't beat. I don't see those offers here, must be a Texas thing? Oh well, I decided to give the burgers a shot. I ordered the California Classic Double Cheeseburger and the Superstar with cheese. California Classic Double Cheeseburger was decent. The cook went a little awol with the ingredients (most were out of the burger upon opening. I could tell from the look and the promotion that this was supposed to be the answer to an In & Out burger. It didn't quite reach that level of awesomeness, but after putting the ingredients back on the burger, it wasn't bad. The Superstar with Cheese was..... just what I was looking for. If you've read any of my previous posts, I've recently got back into Rally's burgers. The Superstar is the equivalent of the Big Buford, if not better. Which was wonderful due to the lack of Rally's in the area. Great double cheeseburger with all the necessary ingredients (minus bacon). It seem like it needs some bacon. Everything could use a little more bacon, amirite???? Good sauce, great consistency. Good *#%#ing burger! When asked what kind of fries they had with the combo, I was pleasantly surprised with hearing fried zucchini. Why? It's different!!! I've never had fried Zucchini before. I love fried pickles, and I was hoping maybe they'd scratch that itch. They did! They were piping hot and fantastic, especially with the ranch dipping sauce. The significant other got a Chicken Filet Sandwich with hash brown rounds. I took a bite of that chicken filet sammich and I immediately regretted getting burgers/life decisions. The chicken is breaded almost in a catfish fry batter. The shredded lettuce, tomatoes and light mayo was just the right compliment. The highlight of this place in my opinion. They need to advertise this more. It's simplistic perfection just hit it out of the park. I've been back 4 times since then, getting specifically the chicken filet sandwich. Yum. The inside of this place is actually really nice. I took a pic and posted it, check it out! Negative.... the only, BIG negative that lost that perfect score of *****. I mentioned I've gone back a few times, right? That chicken sammich? Dude, seriously. Does not disappoint. The limited availability of those hash brown rounds... is a problem. If who you're with, wants to go somewhere specifically for a side, its vital to the purpose of the visit. We'd been going to the restaurant typically later in the day (dinner time). One time, going through the drive thru, we were told they could only do the hash browns during breakfast. After claiming that we'd had hash browns the last 3 days in a row during dinner, and asking if there was any way possible to get a specialty order. We were rudely turned down. Rudely. Luckily the Carl's Junior down the highway a stretch was more lenient about their potatoes. ;) All in all, great experience... read more

Took 30min to make my order. Blame it on the meat. There was only one cook in the kitchen. Even the person after my order got their food first. Sometimes being honest and admitting they messed up my order is better than straight up to my face. read more

I guess my review isn't going to make a difference in the sea of 1 star reviews already on Yelp for this business but here we go anyway. It's Christmas Day and nothing is really open for dinner except this place. I go in there and try to order a promotion they are offering. A free kids meal when buying their pastrami thickburger. They then say it's seasonal and it's no longer available and I have to order 1 of there other 2 thickburgers. When I said I don't like either of those options can I get something else he rudely says if I don't like it I can leave. I tell him that's not right and that if you don't have something offered then you offer something else. He again refuses so I take a picture of the advertising on their store menu and say I'll be calling corporate. He then says A 51 year old shouldn't be wearing my Rick and Morty t-shirt and to grow up. He then kicks us out. Don't bother calling corporate because I called the # and they just hang up on you after the automated choices. This is why retail is dying because people have lost touch with respect and customer service. read more

Carl's Jr - Fast Food Near Me - Carlsbad, California

It's OK, It's fast food, It's open 24 hours, and it has super friendly service! French Fries are decent, but unremarkable, but you can get them in less than 3 minutes! The Sweet Potato Fries however, are the bomb! Unlike the Golden Arches, the chicken tenders appear to be "real" chicken and are hand breaded. The Cod Sandwich, Turkey Burger and the salads are my healthier choices when I have less than 5 minutes to grab food! At 2 am in the morning in North County San Diego, you ain't got many choices right off the freeway! read more

Carl's Jr - Carl's fries fit perfectly between my legs as I drive! - Fast Food Near Me - Carlsbad, California

Missing half my order. When i call the listed number I keep getting sent to a fax machine. They basically took my money and are closing in 30 min. What a scam. read more

Ordered a simple order of fries and French toast 5pc. Got to my destination... no syrup. It would be one thing to ask for ketchup but syrup seems like it would just already come with the meal. read more

We got here at 9:40 and it said closed at 10pm. There was 2 cars ahead of us and they kept turning the lights on and off from the drive thru and the girls inside just laughing instead of letting us know they were closing earlier than what it said on the window. I'll never come here again! read more

Bring back humans to take your order! Not some AI bullshit! I ordered a combo and literally said no tomato (allergic) and no sauce, and what do I get...sauce and a fucking tomato lol so fucked up! and my fries looked extremely dry, not hot & crispy like they should be. Oh, did I mention they forgot my pickles?! I literally grabbed my order and threw it away before I got back on the road. Very disappointing and I was starving. Oh well, lesson learned! Whoever decided that AI was good for a drive thru is high AF, higher than Snoop before he quit lol. Thanks Carl's I appreciate it! read more

I ordered a cheese burger combo for my wife the other day and she said it was awful! The meat tasted bad and not fresh and the fries were cold and greasy. She took 2 bites and that was it, we threw it in the trash. Don't go there!! Trust me I would pick a zero star if I could. read more

I've been to this location twice first time I ordered my food without onions because I cannot have onions and of course it had onions on it I thought because they were so busy the forgot but the second time I went there was no one there and I ordered my food and I requested no onions and sure enough when I get back to my hotel room they were onions so now that shows me that I'm just dealing with incompetence or lazy people or maybe both read more

Got food poisoning from this Carl's Jr. after having a milkshake. The machine was dirty and made me violently sick. No, milkshakes are not as tasty on the way up, so no jokes about getting to enjoy it twice! The last time was from a chicken sandwich, so I've decided to just stay away rather than guess what's safe or not. read more

They forgot our straws we went back around and Lady working the window with brown hair told us rudely that we needed to ask for straws for cups that you cannot drink without straws. read more

Worst $6 I've ever spent. Got a Diet Coke and a large fry. Pulled off and fries taste several hours old cold and gummy and not that I would eat the whole container but there definitely isn't enough fries filling my large fry container. read more

Yelp info says this location is open 24 hours but it's not. Sat in the drive through while employees were inside around 6am.

Worst customer service ever. Last week I ordered a Loaded burrito, they were out of hash browns that they normally put in their burrito, so without asking me they substituted with cold french frys. When I called they apologized and said I could come the next day and they would give me another burrito, I mentioned I only come to Carlsbad once a week and manager said no problem. When I went on Tuesday to get my free burrito the cashier agured with me saying they substiute frys when they run out of hash browns and wanted to charge me. She supposedly called her manager that said I didn't talk with anyone. So I left without my burrito and won't visit that location again. read more