Excellent food, non-existent customer service.
Carla's Caterers showed up to our wedding 10 minutes before the ceremony started. I understand that they may have their process together but if I drop $3K on food for my big day, maybe spare me (and my bride/family) some potential stress by previously explaining your set up process and what to expect. My father worked in catering for years and was appalled that they would even set up in front of guests at all. Maybe it's apples to oranges but when I was about to walk down the aisle, I didn't want to be worrying about where my caterer was.
The staff and Carla never once interacted with the bride or groom besides some RBF stares from across the room. We asked the coordinator if this was normal. We were met with an "unfortunately, that's how she is".
I only took a star off for the customer service, that's how good the food was. But I'd be remiss to not warn future married couples/event-throwers about the poor communication and customer service. Carla's offers great food at what I believe to be a fair price. But I was expecting SOME kind of customer service. What we received was below the bare minimum. read more
