We rolled up to get my 2008 corolla oil changed. "uuuh, we have two options for you today, $88 and…read more$108" said one of the two people standing around doing nothing. What a joke. They use a tiered computer program system that spits out the two highest oil changes and do not let the customers see any of the other options. Thievery! They also blame the $30 surchage on the war in Iran, but its actually the war on customers from corrupt, greedy corporations like valvoline. Adios Blackrock!

I brought my 2018 BMW X5 xDrive35i to this Valvoline on 1/29/26 for a routine oil change and paid…read more$152.43. Before service, my vehicle had no oil leaks, which was confirmed by their initial inspection report. A trainee worked on my vehicle during the service. After the oil change, I was suddenly told my car had an oil leak and was given a second inspection printout that directly contradicted the first. I drove straight home and immediately found fresh oil pooling in my driveway, which continued to worsen overnight while the car was parked. When I returned, I was told the drain plug was cross-threaded. That explanation later changed to the damage being "pre-existing," despite no leak prior to service and no disclosure before reinstalling the plug. I was then sent to BMW and told to contact Corporate. BMW's inspection resulted in an estimated $5,000 in required repairs related to oil leakage and associated damage. Valvoline Corporate later attempted to minimize the issue by saying reimbursement was "at the discretion of the shop," even though this damage appeared immediately after their service. Between poor workmanship, contradictory documentation, and shifting explanations to avoid responsibility, this was one of the worst automotive service experiences I've had. A simple oil change turned into thousands of dollars in damage. If you value your vehicle--especially a BMW or any car requiring care--do not trust this location.

I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

Great service but Devin is no longer there so I go to the one in austell rd now. Appreciate…read moreeverything

My experience at Express Oil Change was so bad, I feel obligated to warn others…read more I came in for what should've been a simple service. Not only was I overcharged, but the work was clearly not done properly. My check engine light is still on, which was one of the main reasons I brought my car in to begin with. When I returned to address the issue, I was met with nothing but unprofessionalism and zero accountability. The manager didn't even pretend to care. His exact words were: "There's nothing we can do. You can leave a Yelp review if you want," and then he walked off mid conversation. No explanation. No apology. No effort to resolve the problem. This place clearly lacks integrity, customer service, and basic decency. I trusted them with my vehicle and got ripped off in return. Save your time, money, and sanity go literally anywhere else!!

Wow! Just wow! Came here for professional cleaning for a car. The guy said he wouldn't give me an…read moreestimate until AFTER he cleaned it and he didn't want to do it until the end of the day. Like WTF. I was willing to pay up to $200 and he talked himself out of the detail cause he was NOT confident he couldn't get the dog hair out and wanted to TEACH me how to get dog hair out. Sir I'm here cause YOUR the professional I just would like to pay to have it done. Turned out he just didn't want to do it today. It was 2pm by the way. Took my other car over for an oil change...oops nope can't do that. They didn't have supplies. No AC in the building where people wait, no available water unless you want to pay for it. Cause the water machine is broken. So this is a place for a quick wash. Not detailed cleaning.

Since folks are really quick to leave a bad review, I thought i would acknowledge and compliment…read moreMs. Quenia, one of your customer service assistants. I am a regular customer at One Stop Car Wash, and it is quite refreshing to interact with her as she is always offering a smile and exhibiting a great attitude each and every time I pull up. She is an asset to your business and a delight to interact with.

We brought our Jeep in about a week ago for an oil change. While we were there, we specifically…read moretold your team that we were about to leave on a road trip and needed everything double-checked to make sure the vehicle was safe and ready to travel. One week later, we left for that road trip and almost immediately received a low-pressure notification from the vehicle. We turned around, went back home, and found oil all over our driveway. We are now sitting at a Firestone waiting for them to fix a leak at the oil drain plug that was completely ignored by your technicians. Furthermore, the only oil they found in the vehicle seems like old oil that was never changed in the first place. This is completely unacceptable. We did exactly what responsible customers are supposed to do. We brought the vehicle in before a road trip, clearly explained the situation, and trusted your staff to do the job properly. Instead, we are dealing with a potentially serious issue, a ruined travel day, oil on our driveway, and the added time and expense of having another shop inspect your work. You have lost us as customers permanently. I also want to be very clear that I intend to make sure people know exactly what happened at this location. I will be sharing this experience honestly and publicly because I do not believe people should trust a shop that sends a customer out the door after an oil change and "road trip check," only for that customer to find oil leaking all over their driveway a week later. This was careless, unacceptable, and completely destroyed our trust in your business.

First time going to this location & last! Pulled in for an oil change and the tech that approached…read moremy car was rude. I decided to go to Valvoline ( right down the rode). They were inviting and professional.

Stopped by here bright and early in the morning because I had been getting a message on my dash…read moreabout my battery. Vince was super helpful and took his time helping me diagnose the issue. I would definitely come back for services and will recommend the shop with no hesitation! Great customer service, honest, and knowledgeable.

Not only did they overcharge me but they also filled my car with too much oil. Steer clear! Such a…read moreterrible experience!

My transmission was acting up in my old 2012 car. I took my car to two different transmission…read moreplaces around Mableton Parkway and they told me that I needed a new transmission for up to $4,000. I took my car to Ricky Jordan Auto as my last hope before making a huge decision about whether to get my car fixed or get a new used car. The mechanic at Ricky Jordan Auto found the clog that was not allowing transmission fluid to flow evenly. He fixed the clog and we replaced all of the transmission fluid for $208.00. My car is running fine with no problems. I will be using Ricky Jordan Auto as my first service stop in the future. Thank you very much, Ricky Jordan Auto!

The person at the front desk indicated that the fee for a checkup was $60-70. Then after checkup…read moreand no repairs they charged me $150 dollars. After I explained my plight. They told me that whoever gave me that initial information was wrong. When I specifically chose them because of that initial price. They held my car hostage until I paid an amount I did not agree to. Absolutely absurd.

This location has been my Go To for years. They are very trustworthy, honest, clean, efficient, and…read morefast. Pablo assisted me today and he and team were amazing. Thank you and your awesome team there, Pablo. Keep up the PROLIFIC work. Let's Get Ittttt!!!

Staff was knowledgeable and honest! Great experience! Great service, was able to get in and out!read more

The service and professionalism here are excellent. I came in for an oil change and was in and out…read morein about 30 minutes. They also honored their promotion (5th oil change free after 4 paid ones) so this one was free! The only drawback is the location itself. The parking lot is small and has a number of potholes. The waiting area is decent, but outdated and could use an update. The Austell Road location has closed down, and customers are being redirected to this location. Personally, I preferred the Austell Road location. It had a larger parking lot and the waiting area was more comfortable. Overall, I had a good experience thanks to the quick and efficient service.

Went in for a routine oil change and check engine light. I did have to get a unexpected issue…read morecorrected. But it was well worth it. The next day my check engine light came on and I called the shop. Luke was very professional and asked me to bring it in. A minor issue caused the light to come back on. They were honest and fixed it and didn't try to force me to spend more money on the issue. My family and I have been coming here for over 5 years. I highly recommend this shop. The staff was friendly and nice. They offer coupons and discounts if you work for public safety.