I've been going to this location for about 4 years. The staff is pleasant and services are always…read moregreat. I was recently serviced by William and Zavad, they were very professional. I will continue returning to this location.

It's been awhile since I've been here and customer service has not changed. All has changed are…read moreprices. Definitely an increase. Marvin took care of me and Mr Andrew. Come in on a weekday no wait. Got a full synthetic and tire pressure checked. Service was quick and easy smooth and I was out of there!

Customer service could be a lot better. They do not acknowledge you upon arrival. You are on there…read moretime. Way too expensive and they are not completing full service. I went for an oil change they put on receipt that they added washer fluid it's completely empty also got a tire rotation and wheels were not balanced and guy on tire rotation was acting like a real bitch. I will never be back here again. I see why they can't keep a staff.

I recently got an oil change at this location. While I assume the products and service quality are…read moregood--since this was my first time using this business--the experience felt overly pushy. Jaquan, though friendly, was very persistent in recommending additional services for issues he found. After I declined, he continued to press the matter, which became frustrating--especially since I had already mentioned I needed to get back to work. My sister, who was on speaker phone, even had to step in and ask him to stop after I had already said no multiple times. At that point, his tone turned somewhat sassy. Aside from the unwanted persistence, the service itself was good. I just hope future interactions are more respectful of customer boundaries after a clear "no."

Poor experience -- costly repair did not resolve the problem…read moreI brought my vehicle to this shop based on a friend's recommendation because it was overheating. Before they began the work, I explained the issue in detail, provided the diagnostic trouble codes, and shared what I believed was the needed repair based on the information I had. Unfortunately, the repair performed was not what I requested or what I understood to be necessary to address the overheating issue. Instead, the shop recommended and completed a more expensive repair. After they had my vehicle for at least a week, I was told that the vehicle would be completed on a certain day. I spoke with the owner, he told me to come in. I came in, and my vehicle remained on the lift with the body closed up as if it were finished for approximately two hours while the mechanics appeared to be sitting in the work area talking rather than actively working on it. They then started packing up to leave and asked me to return the next day. I did not even have a ride home. In my opinion, the repair could have been completed as promised if the work had been actively performed during that time. What also made me uncomfortable was being asked by the receptionist to leave a tip for the mechanics before my vehicle had even been repaired or returned to me. After the repair was completed, I paid approximately $1,000. Within three days, the same overheating problem returned. From my experience, the original issue was not repaired, and I was not offered a refund for the work that did not resolve the problem. I understand that vehicle repairs can sometimes involve additional diagnosis and unexpected issues. However, I expected clear communication, efficient work, an accurate repair, and accountability when the same issue returned almost immediately. Oh, and when I got my vehicle back, my battery charger was busted, as if someone took a wrench to it. Based on my experience, I cannot recommend this shop.

The service felt reliable, and the repair was handled professionally. I did have to wait longer…read morethan expected

This has been one of the most unacceptable and damaging customer service experiences I have ever…read moreencountered, and I strongly advise anyone to avoid this Firestone location--and potentially the company altogether. On November 25, 2025, I visited the Firestone store where I have been a consistent customer for the past two years, relying on them for oil changes, tire rotations, and maintenance. Less than 24 hours later, on November 26, 2025, while traveling for the Thanksgiving holiday, my car began overheating, and the engine started knocking. When I pulled over to inspect it, I found that there was no oil on the dipstick at all. As a result, I was stranded on the side of the road and was forced to have my vehicle towed to the nearest Firestone in Savannah, GA. Despite repeated attempts, I was unable to speak with anyone until November 28, 2025. Since then, my car has remained stuck in Savannah. Donovan, the store manager at the Decatur location, has been communicating with the Savannah store about district responsibility, yet he has refused to disclose what is wrong with my vehicle. Instead, he dismissed the issue altogether, claiming, "It's not a Firestone issue," and instructed me to contact corporate rather than "go back and forth" with him. He declined to provide any written or verbal explanation regarding the damage. According to Donovan, any customer experiencing problems with Firestone should contact the corporate office directly (1800-752-0379) instead of visiting the store. This alone speaks volumes about the lack of accountability and the poor service culture within this location. I am warning other consumers: steer clear of Firestone Decatur on Candler Road. The negligence, refusal to communicate, and complete disregard for customer responsibility are alarming. I will be contacting multiple media outlets to ensure the public is fully informed of the service failures and the damage caused to my vehicle, so others do not experience what I have endured.

Great and quick service , easy to schedule, reasonable prices. The road hazard insurance for my…read moretires saved me some money

Dear Jay, thank you for restoring my faith in humanity. Seriously, I've spent at least 10 grand…read moreover the past 2 decades wasting $$$ on shade tree mechanics and highway robbery dealerships. They either don't know what they're doing or they knowingly overcharge anyone who "looks" naïve or vulnerable. Read - seniors or women unaccompanied by their husbands or fathers. Because this is 1950, eye roll.. Jay is the real deal. Yes, Apna Garage is a modest shop tucked away behind a gas station. But how many mechanics have a legit 5 star Yelp rating? I'll wait.. The reason is because no-one is as honest, humble or as kind as Jay is. You can drop off your car which is very convenient. Jay diagnosed mine and explained everything in plain English without being patronizing. He's very responsive to messages, gave an honest assessment and didn't try to overcharge or upsell me. He even rode in the car with me to make sure I was comfortable driving it and that my needs were met. In short, Jay will be my mechanic for LIFE. 100% recommend. Thanks Jay!

The previous complimentary reviews about this little place and the owner, Jay, were true. It is not…read morenoticeable from the street and doesn't look like much but Jay does everything front and back by himself -- a feat in itself. What a great sense of humor he has! Several weeks ago I came in for an oil change and knew their was a problem with my exhaust system. Jay showed me the exhaust problem (corrosion and rust) and told me that he didn't do that kind of work and I needed to go to a muffler/exhaust place. Jay was thorough and efficient. I actually thought that his price was rather low and told him. I asked if I could give him a tip and he refused so I gave him a hug instead. I will gladly go back if I need a car repair

I like how Chris is so friendly and explains everything to me before doing what needs to be done…read more I took my daughter car there yesterday and she and he was on the phone and she explained to him what was happening to her car. Needless to say it was not what she thought was leaking it was something elsewhere and he gave her w price but said if she brought the car back in two days he could get the parts and the price would be cheaper . I thought that was great service and saved my daughter nearly $200

I have been going to Precision Tune Auto car for over nine years in Decatur. They have repaired…read moreseveral of my cars. Jason and his team always go out of their way to complete my repairs on time. I recently had my front brakes replaced and also had a problem with my A/C. Honda wanted twenty four hundred to replace part of my electrical wiring. Jason and his crew fixed the A/C for only $250 and the system works fine! Jason and his crew always do a great job!

My daughter went there because it was convenient and I told her bad mistake. They tried to charge…read more150.00 for oil change and big scam and need to be shut down.

I came in for a simple oil change, and a technician said they'd check my cabin air filter. Without…read moregiving me the cost or asking if I wanted it replaced, they removed the filter and then told me it would be $60 to install a new one. At that point, I felt pressured into paying for something I didn't plan for. The lack of transparency made the experience feel pushy. Not only that, the technicians argued with me about this malpractice because "no one else has ever had this issue before". Just be aware and ask for exact pricing before they touch anything beyond what you came in for.

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Kevion arrived a few minutes ahead of time, was friendly and professional. He got my drained…read morebattery charged up and offered follow up at no extra charge.

Really easy to work with and quality service. Kevin is a good guy and will work with you.read more

From the owner: We offer light, medium and heavy duty towing as well as repair and service all makes and model…read morevehicles. Our industry trained tow truck drivers and vehicle technicians are always professional and provide the highest level of service to ensure our customers have a great experience.

At least they had what I wanted... not the best store, but not the worst. Older white lady bitched…read moreabout me pulling up because she wanted to leave. Not how you talk to customers. You close at 8pm.... I got there at 6:45pm...

Best place for auto parts and most knowledgable ppl in the area I have always received great advice…read moreon my check engine light codes