At least they had what I wanted... not the best store, but not the worst. Older white lady bitched…read moreabout me pulling up because she wanted to leave. Not how you talk to customers. You close at 8pm.... I got there at 6:45pm...

Best place for auto parts and most knowledgable ppl in the area I have always received great advice…read moreon my check engine light codes

We went in to purchase coolant and were unsure which one to buy. An employee and a manager walked…read moreby us. The employee kindly asked if we needed help, but he wasn't sure which coolant to recommend, so we all looked to the manager for assistance. As the manager walked back out, the employee asked him for help. The manager slapped the container and walked off. Confused, we asked, "So, is that the one?" and the manager, Christopher, didn't even stop he just shouted, "It says blah blah blah on the bottom lefthand side," in a rude tone and kept walking. It's not always what you say--it's how you say it. His attitude came across as dismissive and unprofessional, as though we were inconveniencing him for asking a simple question. As females, this is exactly why we dread going into some auto shops because we're often met with disrespect instead of basic customer service.

My experience was so great! I couldn't start my car, got a jump and knew that they were about to…read moreclose, but they made sure to take care of me despite it almost being closing time. Everyone had such a positive attitude. A test was ran on my car and the battery needed to be replaced. They even replaced the battery for us! If I ever have any car problems, I'll be sure to come here again!

I have been dying to get over to Pull A Part ever since I acquired my car!…read moreSo I got up this morning and venture to the Atlanta South location! Once I got there, I met serveral very friendly and helpful staff members whom took time to explain to me the pricing, the VIP membership and even told about their part pulling service! I recieved a printout that showed me the area of the models that I was in search of! To my surprise at 9am on a Sunday morning there were alot of people there! With printout in hand I was off! After searching a few cars, I found actually what I was looking for! I was going to take advantage of the part pulling service, but I managed to pull them myself! I had a grand time! I have so much fun that I can't wait to go back! Thank you to all the wonderful and friendly staff that made my 1st visit to Pull A Part a very lucrative and successful! I will be back! #pullapartsatlantasouth #pullapartvip

I went there today not knowing the Rules about grinders not allowed on the yard I had a Hercules…read moregrinder with a big battery that cost over 120$ I went back to get my grinder and didn't notice until I hit home that someone stole it off of my grinder but I'm going there tomorrow and make a police report and speak with management

Very friendly staff. I came in for a part, and although they couldn't help, they gave me resources…read morefor where to go. The store is very clean and well organized. 5/5 for customer service!!

I was about to purchase a battery and I told the guy I wanted to use my military discount. He asked…read morefor the ID and I didn't have it on me. I served over 10 yrs in the US Navy. I left the battery, went home and got my ID and took my $200 to Oreily's. Never again!!

This has been one of the most unacceptable and damaging customer service experiences I have ever…read moreencountered, and I strongly advise anyone to avoid this Firestone location--and potentially the company altogether. On November 25, 2025, I visited the Firestone store where I have been a consistent customer for the past two years, relying on them for oil changes, tire rotations, and maintenance. Less than 24 hours later, on November 26, 2025, while traveling for the Thanksgiving holiday, my car began overheating, and the engine started knocking. When I pulled over to inspect it, I found that there was no oil on the dipstick at all. As a result, I was stranded on the side of the road and was forced to have my vehicle towed to the nearest Firestone in Savannah, GA. Despite repeated attempts, I was unable to speak with anyone until November 28, 2025. Since then, my car has remained stuck in Savannah. Donovan, the store manager at the Decatur location, has been communicating with the Savannah store about district responsibility, yet he has refused to disclose what is wrong with my vehicle. Instead, he dismissed the issue altogether, claiming, "It's not a Firestone issue," and instructed me to contact corporate rather than "go back and forth" with him. He declined to provide any written or verbal explanation regarding the damage. According to Donovan, any customer experiencing problems with Firestone should contact the corporate office directly (1800-752-0379) instead of visiting the store. This alone speaks volumes about the lack of accountability and the poor service culture within this location. I am warning other consumers: steer clear of Firestone Decatur on Candler Road. The negligence, refusal to communicate, and complete disregard for customer responsibility are alarming. I will be contacting multiple media outlets to ensure the public is fully informed of the service failures and the damage caused to my vehicle, so others do not experience what I have endured.

Great and quick service , easy to schedule, reasonable prices. The road hazard insurance for my…read moretires saved me some money

I've been going to this location for about 4 years. The staff is pleasant and services are always…read moregreat. I was recently serviced by William and Zavad, they were very professional. I will continue returning to this location.

It's been awhile since I've been here and customer service has not changed. All has changed are…read moreprices. Definitely an increase. Marvin took care of me and Mr Andrew. Come in on a weekday no wait. Got a full synthetic and tire pressure checked. Service was quick and easy smooth and I was out of there!