Amazing service from Budd. I got in early morning, (shortly after 7:30am) right after I realized…read morethere was a nail in my tire. I expected to wait a bit since it's the holiday weekend but as luck had it, a tech showed up and I got right in. Quick service, and they did their very best to accommodate me as a walk in. As I was waiting, I overheard several customers as walk ins, expecting service on the spot and Budd navigating difficult conversations turning ppl away if they didn't want to leave their car or had an appointment. He handled each situation by hearing the customer but giving them options. 4 stars because the store was older and not the cleanest or organized.

By far the WORST customer service experience I've ever had with any auto repair shop…read more Let me start by saying that I'm an extremely understanding person. I dropped my car off late Saturday evening, and the employee told me they probably wouldn't be able to look at it until Monday because it was a holiday weekend. No problem. I completely understood that and was willing to be patient. Monday came and went. Not a single phone call. Tuesday, I called to check on the status of my car. I was told someone would call me back. Guess what? Nobody called me back. Wednesday, I finally got ahold of someone, and they told me they needed approval for a diagnostic test. Fine. I approved it immediately. But my first thought was: when exactly were you planning on contacting me to get that approval if I hadn't called YOU? Thursday, I called again looking for an update. Instead of giving me one, they started talking about the exact same diagnostic I had already approved the day before. I had to explain to them that I had already given authorization and was simply trying to find out what was going on with my vehicle. Later that day, I stopped by in person because it was becoming obvious that nobody was communicating with anybody. That's when I was told another diagnostic needed to be done and that someone had to text the technician to see when they could come out. Text them? You're holding my vehicle hostage for days, and we're waiting on text messages? Then today, Friday, May 29, 2026, I called AGAIN and was told that the technician couldn't come until Monday. Are you kidding me? So my question is: WHEN WERE YOU GOING TO TELL ME THAT? Why did I have to call yet again to find out that my car was apparently going to sit there for another three days? At that point, I was done. I told them I was coming to get my car because it was painfully obvious that nobody there had any sense of urgency, accountability, or respect for a customer's time. When I arrived, the employee handed me my keys. I asked how much I owed. His response? Nothing. Why? Because after having my car for almost an entire week, THEY HADN'T DONE ANYTHING. Let that sink in. They had my vehicle from Saturday until Friday and accomplished absolutely NOTHING. No repairs. No completed diagnostics. No meaningful updates. No communication. Nothing. The only reason I knew anything at all about what was happening was because I kept calling them. Every single update came from me chasing them down. And half the time, the "update" was just the same information repeated over and over again. What makes this so frustrating is that I wasted an entire week. My car could have been at another shop where people actually care about customer service and understand that customers rely on their vehicles. Instead, it sat at Pep Boys collecting dust while nobody seemed interested in moving the process forward. I've never been so irritated by the lack of communication and complete disregard for a customer's time. This wasn't just bad service--it was nonexistent service. Pep Boys wasted my time, failed to communicate, failed to follow up, failed to manage expectations, and failed to accomplish a single thing with my vehicle. I wouldn't take a bicycle to this location, let alone a car. Avoid this place if you value your time. I really didn't want to give them a star because giving them a star means they actually put in some work when in reality they didn't.

We are new clients to Tommy and The Ultimate Motorwerks - after having two different shops do…read morerepairs we finally found Tommy and we will be coming back to him with every vehicle that we own. In two visits to his shop, he had gained our trust and respect - he is beyond knowledgeable and his price point is incredibly reasonable. He listened to our concerns and he did exactly what we asked and went above and beyond in his services. He spotted and oil leak that one of the previous repair shops "left" and took photos for us to take to show them so that we can get in repaired under warranty - he did not try to upsell us anything and he has a great smile too! If you are looking for quality work on your vehicle - call Tommy at The Ultimate Mototwerks! You will be glad you did! Thank you Tommy!

I appreciate being in a clean, customer service oriented environment. I waited with my babies…read more I came in for a Audi oil change and am glad that I did I will return for future service.

One of the best places I love to come on everything they help you out they give you their…read morerecommendations they help your car. They keep it no problems and always cheaper than the damn know cars they got professional people in there that knows what they doing all the and everything. These are my family always will be and they always about business and I will always bring my car back here.

This has been my mechanic for years now. The entire time I've had my RX350. They're former…read moredealership employees who now work for this great shop. Compare their prices to the dealership and other auto repair shops - you'll get a better deal. They've upgraded to diagnostic software that allows you to agree or decline recommended services. They also drop photos of what they see so it stays in the history of your account. There's no awkward upsell and no pressure to sell more things like other shops. If you drive an import, check them out. They do everything except tires.

I would like to first start off by saying ive been to this location a couple times and the service…read moretechnicians are always nice, however from the time i walked through the door i caught an instant attitude from specifically Eva Who's always at the front desk. The first few times I kinda ignored the Signs, this day one 7/13/26. I came in very respectfully this is all on recording as there is a camera up at the location , Any question I had pertaining to my vehicle she had a smart mouthed come back. As a custimer I did not feel valued. She for no apparent reason after me questioning the rudeness refused to service my vehicle. Without a major arquement I left the store and I'm glad I did. There were hardly and service technicians in store in fact I only saw and had spoken to one. I will not be back and I highly recommend anyone that's looking for great customer and Auto service to NOT bring your vehicle here. Eva who is the store owner I believe is highly rude.

Precision Tune Auto Care has always provided exemplary service to my car. I drive an older Honda…read moreand thanks to Precision Tune, I feel confident with the support, recommendation and servicing I receive. This company has been much more reliable and honest than the dealership. The staff is always friendly and go well beyond my expectations.

Bottom line: JIMMY'S AUTOMOTIVE is where you go if you have car issues and want a ASE qualified…read moremechanic to quickly and economically fix you car. They have been in business for OVER 40 years, first opened by " Jimmy " and after his son got his engineering degree, yes the Chief Mechanic is not only ASE, he's a engineer and he has proudly been carrying on the tradition of his father. Tim has been doing his dad proud each and every day. Don't expect a Starbucks station and the country club treatment that the Stealership gives you, and makes you pay dearly for. You get a honest, expert, car repair. WHAT else could you really ask for??

Excellent service from one of the most honest guys around. He is thorough but will not rip you offread more

KLM continues to exceed my expectations of what a world class family run business is supposed to…read moreexhibit: class, humor and professionalism. Mr. Hernandez has run this business like a well oiled machine (no pun intended). He has thrived and long since arrived. I always feel welcomed and appreciated and have been a long running customer for years now. He understands my concerns and has yet to disappoint. I would recommend this place to anyone and is always top of mind when people ask me about taking their cars in.

My car had a coolant leak. I took it to Mercedes and was shocked by the amount they quoted to fix…read moreit. I called a few places based on reviews and settled on KLM as they were the most responsive and personable. I took my car in a few days later and picked it up the following day. My vehicle was fixed as promised. The staff here were very welcoming, knowledgeable and helpful. The price I paid was a fraction of what the dealership wanted to charge and more on board with what my research online said it should cost. I'm very pleased with my decision to take my car here. I was apprehensive because it's a European car. But, my mechanic Antonio actually used to work at a Mercedes dealership. I would recommend KLM to friends and family and return. They fixed my car and saved me money!

firstly wanna give a compliment to the young lady named Emily, she is amazing, goes above and…read morebeyond. Needed my car serviced she explained how everything would work, cost, and made sure I didn't need anything while i waited. will be back and ask for her.

Don't go here unless you enjoy waiting. Over 2 hours for a tire patch. Will never come back.read more

My transmission was acting up in my old 2012 car. I took my car to two different transmission…read moreplaces around Mableton Parkway and they told me that I needed a new transmission for up to $4,000. I took my car to Ricky Jordan Auto as my last hope before making a huge decision about whether to get my car fixed or get a new used car. The mechanic at Ricky Jordan Auto found the clog that was not allowing transmission fluid to flow evenly. He fixed the clog and we replaced all of the transmission fluid for $208.00. My car is running fine with no problems. I will be using Ricky Jordan Auto as my first service stop in the future. Thank you very much, Ricky Jordan Auto!

The person at the front desk indicated that the fee for a checkup was $60-70. Then after checkup…read moreand no repairs they charged me $150 dollars. After I explained my plight. They told me that whoever gave me that initial information was wrong. When I specifically chose them because of that initial price. They held my car hostage until I paid an amount I did not agree to. Absolutely absurd.

I've been coming here for over a year for all of the work on my car and everyone is always friendy,…read moreloving, and embrace my family as well!!!! I appreciate everything you all do and will be continue to be a lifelong customer!!!!

They don't respect the appointments So really bad customer…read moreservice Alex the person in phone he don't resolve nothing he was rude and unpolite Keep away from this location

Great personality and services. Solid workmanship helpful , efficient. Didn't make his appointment…read moretime but stayed in touch.

From the owner: Engines and Transmissions on all makes and models.read more