I brought my 2018 BMW X5 xDrive35i to this Valvoline on 1/29/26 for a routine oil change and paid…read more$152.43. Before service, my vehicle had no oil leaks, which was confirmed by their initial inspection report. A trainee worked on my vehicle during the service. After the oil change, I was suddenly told my car had an oil leak and was given a second inspection printout that directly contradicted the first. I drove straight home and immediately found fresh oil pooling in my driveway, which continued to worsen overnight while the car was parked. When I returned, I was told the drain plug was cross-threaded. That explanation later changed to the damage being "pre-existing," despite no leak prior to service and no disclosure before reinstalling the plug. I was then sent to BMW and told to contact Corporate. BMW's inspection resulted in an estimated $5,000 in required repairs related to oil leakage and associated damage. Valvoline Corporate later attempted to minimize the issue by saying reimbursement was "at the discretion of the shop," even though this damage appeared immediately after their service. Between poor workmanship, contradictory documentation, and shifting explanations to avoid responsibility, this was one of the worst automotive service experiences I've had. A simple oil change turned into thousands of dollars in damage. If you value your vehicle--especially a BMW or any car requiring care--do not trust this location.

Had a wonderful experience. Had a clean shop and a fast efficient crew that got me in and out in…read morejust a few minutes! Friendly service and the manager Adam was super nice and informative. Would definitely recommend this place and I will be coming back for my next oil change!

One Stop is a fantastic wash. I stop in about once a month and get the basic drive thru wash which…read moreis the best in my neighborhood. I don't do my own detailing, but there are always folks out doing their own post wash cleaning and vacuuming.

First time at One Stop Car Wash & Oil Change on Saturday and probably my last. I arrived for a car…read morewash. There was a bit of a wait, but that wasn't an issue for me; however, if you are in a hurry, this may not be the place for you. When it was my turn, I asked the differences between the $30 and $35 car wash. I was told the $35 car wash included a wax seal on the exterior of the car and the $30 car wash did not include a wax seal but included the cleaning of my tires, exterior and interior. So I opted for the $30 car because that was all I needed. After your car is washed, you go to an attendant to get your exterior and interior cleaned (tires wiped, car wiped in the inside and outside, and vacuum). I waited for them to finish cleaning and I went inside to pay. The interior of the building is due for a makeover. The snack machine is empty, water didn't look clean and seating was limited. As I went to pay, I asked if they had Apple Pay. They stated they only take card or cash. Unfortunately, I had neither and wasn't told this in the beginning. Most businesses these days have Apple Pay. The reason for the two stars are because the ladies allowed me to run to get cash and come back and pay. I didn't mind doing that and kept my promise. However, once my car was done being "cleaned" I realized it didn't look like anything had been done to it. Trash was still visible, dirt on the inside by the gas pedal and brake area, and tires were still dirty. When I came back to pay, I mentioned it to a young lady and she was willing to vacuum the inside and clean the tires. She did a decent job and I was appreciative of her willingness to help but it still wasn't to my level of satisfaction. I also asked if the mats would be wiped and told it would be $2 per mat. This was interesting because most car washes would include this along with the interior cleaning. Nonetheless, I paid it but it was still very odd to me. After it was all said and done, I had spent about 2-3 hours dealing with the whole fiasco of getting my car washed, obtaining cash, and waiting for my car to be cleaned a second time, only to get home and spend another hour cleaning my tires and the interior of my car (and my car is not at all extremely dirty). Overall, this experience left a bad impression on me and for those reasons, I would not recommend this place nor return!

Precision Tune Auto Care has always provided exemplary service to my car. I drive an older Honda…read moreand thanks to Precision Tune, I feel confident with the support, recommendation and servicing I receive. This company has been much more reliable and honest than the dealership. The staff is always friendly and go well beyond my expectations.

I may be a little behind in writing this review, but I want to make sure that I did leave my view…read moreon the unprofessional treatment of the owner of this location! I had visited one of the Precision Tunes on 1204 Veterans Memorial Hwy SW. I visited the location for an Oil Change and Engine Flush. Within a couple of days heard a different noise coming from the engine. Went back to the location to find out why. Manager was nice, looked at the vehicle and stated that it was nothing wrong I left and went home. The noise got louder so I called the store back again. and spoke to the manager and he still was very polite and told me that I needed to speak with the Owner/General Manager Eva, but did ask what I was looking to gain out of this. I responded nothing just want to know what was going on with my truck and if it could be fixed. I then called the location 3700 Austell Rd. Marieta GA 30008 and spoke with Eva the store Manager and Owner about my problem and she requested that I bring my car to her in which I had it towed to the location. Eva and I talked about the problems with my car and said that she would contact the store and ask me if I could wait for her to get back to me, I replied yes. Upon her investigation with the first location Eva called me back and stated that she looked at the truck and spoken with the manager and looking at the information stated that it was nothing she could do, and I replied fine I will be there to get my truck. Upon arriving to the shop by Uber I went in with my partner on the phone on speaker just in case and asked to get my truck which Eva still had on the lift in the bay, and I asked for my keys and if she could get my truck down speaking very calmly. Eva stated that she wanted to show me why she would not take any responsibility for the damages to my truck. In which I stated no need if you are not going to fix it then no need to discuss it just would like to leave. She then proceeded to tell me that I was going to listen putting her finger and telling me that I was going to listen. Eva refused to give me my truck after asking if I had owed any money or if the truck was disabled. Eva responded no I am just not giving it to you until you listen. I had to call the policy to come and make this lady release my vehicle to me and that to was a struggle. Eva finally gave me my truck after writing up a bogus invoice stating that I refused services and threw that paperwork at me which the Police Officer requested her to put in my hand and I just picked it up and left. Upon taking my truck to multiple location and getting the Carfax reports that the information that was entered in by Precision tune was incorrect and showed 2 different oil changes within 5 days of the original date in question for the problems mentioned. Also letting me know that the problem steamed from Precision Tune. Eva was also informed by some of the other mechanic shops that she may want to look at this a little closer in. I had my truck repaired through my warranty that I had on my vehicle the whole time so the statement that Eva made stating the we people are always trying to get free money was not true. I have also tried to contact the precision Tune Corporate Office on multiple attempts, and no one reached out. I never had someone display such entitlement as a business and rudeness like this. I would have thought that The Corporate office would have at least called back to see what the issue was. I will never use this company again if they promote racism and out right rudeness shown from a fellow partner.

I came in initially requesting service from Devin who used to work at another location but I ended…read moreup getting my oil changed by FABIANA & she did such an amazing job, great customer service and many compliments on my new car. The value in price was great and she even showed me things about my car that I had no idea. I appreciate Devin for letting FABIANA do the service on my car today. This location has now gained a loyal client. Thank you for everything FABIANA, job well done!

I went in earlier this morning for an oil change there was an older gentleman. I can't remember his…read morename and I want to remember his name I got the best service ever it's not my first time there I pass about five other oil change establishments, but I prefer to go to express all on Austell Road love the friendliness, the professionalism.

I went here right before the holiday season and got my oil changed by Jordan. He checked all my…read morelights, brakes and made sure my car system was reset indicating my oil change was complete. It didn't take him long at all despite it being a busy Saturday weekend before Christmas. I've been to this location before and they always do a good job. I highly recommend.

I've gone here for five year, but never again. Right turn indicator replaced a year ago without…read moredifficult. Day before yesterda, they can't replace the left light (and now it's broken). They keep saying "It's broken on the inside.". Their three mechanics are the only ones who have ever touched it. Nothing said about Check Engine or Tire lights. This morning my hood wasn't closed and there was no oil in the pan/engine. I wouldn't recommend and won't be going back. I can't believe I have to start getting oil changes from the dealership from now on.

Didn't get what I needed to get done but overall was kind and helpful. They were pretty friendly.read more

Received a call from the regional manager, Ebony Bell, about the incident I previously reported…read more Very rude, seemed unconcerned about her employees dishonesty, and during the conversation clearly displayed she has zero knowledge of car mechanics. Will be contesting the charge with my bank, since Mavis seems to base their entire business model on ripping off customers with no car knowledge.

I'm writing this review because Pep Boys has consistently provided me with nothing but the best…read moreservice. Several months ago, I purchased a set of tires from them and had them installed on my vehicle. The service was excellent, and I left completely satisfied. So naturally, when it came time to get new tires for my wife's car, I called Pep Boys again to get a price. Their quote was competitive with other local shops, but I ended up ordering the tires online to save some money. Unfortunately, the tires are still in transit, and my wife needed a reliable car to get to a baby shower in Florida. I told her to take my car instead, but it needed an oil change and a tire rotation before the trip. While I waited on her tires to arrive and continued driving around on a spare, I gave Pep Boys a call. A very kind and professional staff member named Tammy answered. She told me to bring the car in, and they would try to work it in. When I got there, I could see the technician was still working on another vehicle. My wife met me at the shop around 5:30 p.m. after she got off work. At that point, I was concerned because it was getting late, and I honestly didn't think they'd be able to get to my car before closing. Tammy explained the situation, and I could tell both she and the tech understood how important it was for us to have the car ready. That's when the tech said, "Sir, I'll take care of your car if Tammy is willing to stay late." Without hesitation, Tammy responded, "I will." That meant a lot. Even with closing time approaching, they went above and beyond to make sure our car was done that same evening. Their willingness to stay late and help us out in a time of need showed incredible commitment and care. I told Tammy right then and there: Pep Boys has a lifetime customer in me. I'm so appreciative of how she and the technician went the extra mile to make sure we were taken care of. Thank you both. you truly made a difference! By the way, I can't remember the technician name, but he is young and has curly hair.

Made an online appointment for 8am for a brake flush and refill. Get there at 7:55am and the…read moreattendant tells me the tech won't be in until 9:30. I walk to eat breakfast and come back at 9. At 9:45 there was no tech. The attendant says "he must be stuck in traffic". Why even have appointments at 8am available??? I left...

My transmission was acting up in my old 2012 car. I took my car to two different transmission…read moreplaces around Mableton Parkway and they told me that I needed a new transmission for up to $4,000. I took my car to Ricky Jordan Auto as my last hope before making a huge decision about whether to get my car fixed or get a new used car. The mechanic at Ricky Jordan Auto found the clog that was not allowing transmission fluid to flow evenly. He fixed the clog and we replaced all of the transmission fluid for $208.00. My car is running fine with no problems. I will be using Ricky Jordan Auto as my first service stop in the future. Thank you very much, Ricky Jordan Auto!

Had my son car towed in due to no power (electrical). Ricky's team was able to find the issue…read morequickly and had my car back to me in two days. I was very pleased with the price that I was charged and would definitely use them again. Fair and honest people.

My late model Beamer had been sitting at the mechanic for quite some time and needed a good detail…read moreonce it was fixed. We had driven past Executive One on several occasions and decided to stop by and check it out. Upon arriving, I was impressed by how big the space was on the inside. This business is very clean and presentable. They have a nice waiting area for clients. When we walked in we were greeted by a warm gentleman who directed us to their current packages. He was happy to answer all of our questions and informed us of the best deal for us based on our needs. We decided to come back as the auto spa was full when we arrived. When we returned the gentleman remembered us and while there were clients there when we arrived, our wait was fairly short. The employees offered us wings and fries which were on the table and there was also water available. We declined, but it was nice. The detail: these guys did a pretty good job in detailing my car, I had tree sap all over my car, which had caused a bit of mold to accumulate and they were able to do a good job and getting it out. It wasn't perfect, but they tried. Overall the inside was super clean and they did a great job on my tires and tailgate. Overall, they did a solid job and we will definitely take our cars back there.

Excellent service! I should have taken before pics to show but they did A great job!!!! My car was…read morea hot mess and now it looks like new!!! It was all hand done too!!! Waiting area was nice and clean. Free snacks, water, coffee. Lots of charging ports for electronics and large tv to view while waiting.

This has been the worst experience I've ever had with car maintenance…read more I brought my vehicle in for major repairs brakes, axles, and additional work and was charged over $2,000. I was told the car was ready, but after driving it, I immediately realized it was still having the exact same issue. Nothing had been properly resolved. When I contacted them, I was told to bring it back on Monday four days after my initial service and even after returning it, the problem still was not fixed. To make matters worse, when I attempted to take my car elsewhere for a second opinion, the mechanic discovered the tire bolts had been damaged, making them extremely difficult to remove. We brought it back and asked them to address the issue, and they refused. The lack of accountability, incomplete repairs, and poor customer service throughout this process have been incredibly frustrating and disappointing. After spending over $2,000, I expected my car to be properly repaired not returned in worse condition. I cannot recommend this shop based on my experience. I will not be returning. 0/10 don't recommend. What a rip off!

To the Ownership of the Austell Road Meineke and Corporate Management,…read moreI am writing to express my profound disappointment regarding an experience I had at your location recently. As a regular customer who values your service, I was shocked by the unprofessional behavior displayed by the new manager. I had called ahead to schedule an oil change. Upon arrival, I was informed that the price had increased significantly. When I inquired about the cause, I was told it was due to the high cost of a specific filter, which they claimed to be out of stock for. As I happened to have the correct filter in my vehicle, I offered it to them to facilitate the service at a reasonable price point. While the service was underway, I went inside to finalize the payment. It was at this point that the manager, became confrontational. He stated that the shop would not match prices and explicitly told me that they would not accommodate such a request again. When I calmly expressed that I would not be returning to this location due to the rudeness of his communication, his demeanor escalated. He became extremely hostile, instructed the technician to immediately pull my vehicle out of the bay, and told me that he did not want my business. I have been a loyal customer, and this is not the level of service I expect from the Meineke brand. I am bringing this to your attention because I believe it is important for both the owner, and corporate management to know how this manager is treating long-standing customers. I hope you will take appropriate action to address this behavior.