Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Charlotte, Joseph, and their team of compassionate, skilled staff became like family to us as they…read morecared for my grandma in her last months. The fresh food cooked every day, sunny living areas, and impeccable home was the best place we could have found. Family and friends were always welcome to visit and we felt at home, personally knowing each caregiver. We truly feel that we could not have found a better home for grandma when she needed 24/7 care.

Working for SilverSpring rehab is a pleasure.The co is very supportive and try their best to find…read morecoverage for all their patients which can be difficult at times.Staffing pts depends on the nurses skill level, location of pt to nurse and the desired hours of both pt-nurse Silverspring tries hard to staff their pts daily and address pts-nurse concerns immediately if possible.I get paid like clockwork every 2 weeks. I recieved a bonus at christmas time...silverSpring has always been good to me. Currently employed at silverspring Pkeffer

I called Silver-Spring Healthcare Services when I was having a horrible time with hospice services…read morefor my dad from another company. Olu and staff were so compassionate and helpful. They jumped in and were ready and able to help us in less than 24 hours. They had staffing available for 24 hour hospice service when the other company could not provide that. Olu even called to check on my brother and me after my dad's passing. I can't recommend them enough. I never expected such wonderful service and can not praise them enough.

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Be ware of this place! We moved our loved one with dementia to their Cypresswood facility with the…read morepromise that they would take care of her. Unfortunately, everything that was told to us was a lie. They just wanted our money without providing any service.

My mom recently moved into the memory care (MC) unit at Novellus Cypresswood. Unfortunately,…read morethrough no fault of Cypresswood, her overall health took a fast downturn not long after she moved in. After a difficult hospitalization, mom was released to her apartment in the MC unit but now with a hospice service. The MC staff, whom I had already seen in previous times to be personable and attentive, were equally so after this big change in mom's condition. For 5-star aides Loretta, Joy, and Joan, it was as important to imbue a positive spirit into their work as to do a professional job with tasks of such as position changes, bathroom care, and bathing and dressing. Despite her weakened state, mom recognized and showed her appreciation of their care with a little joke or a "merci beaucoup." 5-star MC med techs Enos, Carlisa, and Y also greatly helped alleviate mom's suffering by adapting to her changing PRN medication needs. Many others behind the scenes also contributed. Thank you to everyone who extended themselves to meet mom's new and quite different needs as a resident in the MC unit who was also a person in hospice. Mom passed away peacefully on October 26, 2024.

Rn Lisa Holman Warm,caring, very loving with patients…read more My 81 yr old brother is one of her patients.

Park manor offer nursing and rehabilitation at the same facility. They need to separate the two…read moreservices. These combinations of services is total chaotic.

Highly recommend visiting Angels! I'm never had the best…read morecare for my mother and still do . To know she's taking care of with out worries is the greatest piece of mind when dealing with a elderly mother, we are not able to do care alone with out going crazy! VISTING ANGELS THANK YOU ! I have the best girl ever!

Thank you visiting angels for helping me get stronger!!!Vicky is an amazing cook!!! Very positive…read moreattitude. Always finding ways to help that I couldn't have imagined!

I absolutely love this place. The staff is so attentive and caring…read more They have such a warm, homey feeling. The care is terrific and each resident is treated like family.

This place is terrible! My mom was there for a month and we had to move her. She developed a…read moreterrible bedsore. They were understaffed! The director, Terri lied to us. The caregivers said they did not like the director because she only cared about the money and not the staff. They were overworked and understaffed. There was one rough caregiver, the regional director said she wasn't abusive just moving fast with my mom. Please do not take a loved one to Harvest HOme and Inwood Crossing! You loved one deserves a better place than this location.