If there were an option for zero stars, I would have gone with that but I guess a "1" will have to do. Our cat, Valera had cardiomyopathy and had an attack of heart failure. He stabilized briefly but it soon became clear that he was taking a turn for the worse and the time had come to say good-bye. I called Caring Pathways that morning to look into their services and by about 1:00pm was calling them back to have someone come in for the euthanasia. We agreed on 2:30pm for the appointment but Valera's situation rapidly deteriorated so I called them back to change it to just getting to us as soon as possible. They said they would try to have someone out there by 1:45, but no guarantees. So we wait, he's gasping and struggling to breathe the whole time. Around 2 we get a phone call saying the vet should be there in 20 mins. By this time it seems like a long time to wait and he is clearly suffering but what can you do? The vet can't just teleport here. 2:20pm arrives and we get another call from the vet saying she is in our neighborhood and needs guidance to our house. But no, wait, she isn't in our neighborhood. She's actually in friggin' Thornton (we live in east Aurora). It quickly becomes clear that they got us mixed up with some other client. Vet tells dispatch and dispatch calls us back, trying to explain the mix-up, trying to figure when they might be able to get someone out there. Meanwhile we have been watching our cat suffer for an hour and 20 minutes at this point and I am on the phone listening to them babble about what went wrong as my cat is literally taking his last breaths (he died within 1 minute of me telling them I had to go and hanging up). It was my job to comfort him in his last moments and instead I am half distracted by people wasting my time with their incompetence. Valera suffered for an hour and 25 minutes, gasping for breath, between bouts of screaming and convulsing in pain and I could just sit there and watch, pleading for something, someone to help him but I couldn't do anything for him, just sit helpless, driven at one point to wondering if there wasn't anyway I could put him out of his misery myself to end his suffering. I still hear his dying screams in my head. Granted, the situation deteriorated very fast and I am understanding of that, you can only do so much to get there as quickly as possible, but the wild goose chase/administrative screw up that kept him suffering far longer than he should have had to is completely unacceptable. Their entire job is about helping people say a very painful good bye to beloved friends - this is one place where you don't screw up. Valera deserved better and I'll live in guilt forever knowing that. read more