Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

Online registration and appointment option is wonderful. Everything is done before you go so no…read morewait or anything to fill out. Staff is friendly and there's plenty of parking. The doctor was very nice and they did a Covid/flu test in office. Luckily it might be allergies or the cold thats going around. The offices are clean and comfortable and it was a very smooth, no wait visit. They do labs and other tests as well as physicals too so this is a convenient option if you're waiting for your doctors to fit you in or get sick during the weekend, as we did. It's in the same plaza as Kroger in the left corner. Easy to find and convenient.

I had a concerning medical issue come on suddenly and I felt like I needed to see my PCP as quickly…read moreas possible to avoid any long lasting effects from what I thought was wrong. I was going to go to an Urgent Care but thought if I could get an appointment that same day or the next I should probably go see my PCP. I called the office as soon as they opened to see if I could get in and was told there had been a cancellation and I could be there in the next 2 hours. That was a big relief. When I got there I didn't have to wait too long to be called back. After he came in and I explained what was going on he was very dismissive and acted like I was wasting his time for being there. He was in the room less than 10 minutes total and basically told me to go home and take a vitamin and eat better. He looked at some lab results I had taken just 2 days prior because I had an annual checkup already scheduled for the next week. He said he didn't see anything wrong in my bloodwork either. Later that day the issue I had seen him for started to spread to other areas of my body and I ended up in the ER because of it. Also after reviewing all of my bloodwork results from the ones taken just 2 days prior there were some things that were showing that there really was a bigger problem going on. I have decided that I will not be using him as my PCP in the future. He has a lot of 5 star reviews and only 5 star reviews. But after reading through them even the other patients who pretty much reported the same behavior from him it showed 5 stars. There is definitely something off about that. There is no way a patient treated like we were wasting his time coming to him with our petty problems would leave a 5 star reviews. That just made me not trust him even more. No doctor only has 5 star reviews So, I will have to try and find a new doctor who will actually care about their patients and be respectful to them.

Has been my childs pediatrician for 8 years ever since she was born and has always been a great…read moredoctor to her and very professional.

Calling them is the absolute worst. For two weeks straight now I have been trying to call them to…read moreset up an appointment after being referred for my knee injections and no one has answered the phone each time that I tried different prompts. All it does is keep me on hold between 18 to 30 minutes and that is very frustrating. No patient wants to wait 18 to 30 minutes on hold just to set up an appointment when somebody could've easily answer the phone. I don't live near location to just pop up at the office so I have to call in order to set up an appointment. I've heard great things about this office but the way this experience is making me feel like maybe I should choose a different location. This is definitely not the experience I was hoping for.

Wonderful Dr... been his patient for 18+ years nothing but high praises for Dr Bakcit very…read morecompassionate and understanding when it comes to chronic pain

First appointment was not with the surgeon as expected…read moreArrived for the second appointment and was told the doctor was out sick. No advance notice. Third appointment resulted in my sitting in the office for 90 minutes without being see by anyone, including an explanation as to why I was asked to arrive 15 minutes early and was never seen by anyone. Will be seeing another provider.

Love this place great people great office very helpful lots of experience very clean very friendlyread more

I recently moved to the Roanoke/Salem area, had multiple jaw surgeries, and needed to find a new…read morechiropractor. Dr. Capps is truly amazing and passionate about what he does. Him and his staff are very down-to-earth and caring individuals who go above and beyond to ensure you feel comfortable and thoroughly treated. I highly recommend Dr. Capps for adjustments and getting down to the root of the problem. You feel right at home as soon as you walk in the door! 5/5 Highly Recommend Dr. Capps

Professional and friendly staff, and they were able to see me quickly after I hurt my back. Highly…read morerecommend if you need chiropractic work done!

Went there for an eye injury but had a concern whether I should go there or go to the main ER at…read morethe hospital. I asked the security guard if I could speak to a nurse to get further advice and not only did a nurse come out to talk with me, but Dr. Franz came out as well and they assured me they could take care of my particular issue there. Very thorough examination and very friendly staff. Dr. Franz is not only a very good doctor but was very personable and approachable. I got the card I needed and was in and out in 45 minutes. Granted, my issue was relatively minor so that can vary, of course. The staff were super friendly and very helpful. They went the extra mile for my care. I will trust this free-standing ER Facility for my needs and the needs of my family. Well done Lewis-Gale!

​I visited the freestanding ER recently due to a kidney stone. The nurses and staff were incredibly…read moreefficient; they not only addressed the immediate issue but also provided clear instructions on where to go for follow-up care. Everyone was very kind, and my nurse, Michael, was exceptional. He closely monitored my pain levels throughout the entire process and identified exactly what I needed to manage the intense discomfort. I truly want to thank Michael and the rest of the team for doing such a fantastic job.

April 2025 great staff and wonderful care my family doctor…read moreof 20 years retired and I have been with Roanoke Family Medicine for almost 2 years now very nice to deal with an independent owned group NO corporate crap like hospital owned groups the truly physician owned practice is almost extinct they days in our area of Virginia but this group is wonderful to deal with and I hope they are around for a long time Great care and wonderful staff

This office will abandon you in time of need. Was immediately pulled from all anxiety meds that…read morehave been prescribed for years,all because of a failed marijuana test. Then they look at talk to you like a junkie. This practice is embarrassing.

This office was excellent for 4 years when my mom lived outside a nursing home. Care was great when…read moreI took her into the office..Sadly when she moved to the nursing home due to her worsening dementia ...her care by this office became very poor. I was told they would visit her in the nursing home. I trusted them. I tried to get someone to see her for a cough {pain in chest} and a possible chest Xray..that did not happen....the nursing home did everything right..I changed to the nursing home facility MD {took less than 24 hrs for her to be seen} and she had an xray the same day and she has pneumonia! At 91 yrs old this may not play out well. Shame on this care provider.

I have been a patient with Valley Internal Medicine in Salem for nine years which speaks for…read moreitself. I would not want to receive my primary care anywhere else. From the office staff to those who assist the physicians, the atmosphere is always cordial , helpful and very efficient. By the time I get to see my doctor, I can assure you that no one has left any stone unturned. My physician has everything at his fingertips and there is never a need for him to chase missing preliminary information. The physicians are both thorough and informative with each of my medical visits. With rare exceptions to office patient medical emergencies I have never experienced a long wait. I am also appreciative to be able to have all laboratory tests done in office. I cannot think of one reason to seek my care elsewhere and highly recommend Valley Internal Medicine to anyone in search of excellent medical care.