I entered the Caribou Coffee at 9420 36th Ave N in New Hope, MN on 05/03/2024 at approximately 5:54 p.m.
There was no barista at the counter or customers in the store, and I proceeded to wait four minutes. After the elapsed time, a female with dark hair proceeds to either come out of the bathroom or the back storage area, which I thought was another customer, as she had the most disgusted and sour look on her face, almost like she had a bad day or something to that affect. I was wrong because she was the barista and went behind the counter.
She then looks at me with the same disgusted look at our initial encounter and says what I thought was, "Can I help you?" in an extremely harsh and rushed tone. I then proceeded to place my order with her, which was a large peach cooler shaker. I then told her I am a rewards member and if she could input in my phone number. She then rolled her eyes, and told me to hit the cancel button. She continues to be disgusted with me, especially more now that she had to input my phone number. No one, PAYING customer or not should be treated in this manner.
She then goes to make my drink, all the while displaying actions of anger that I was in the store. This was evident by her visibly throwing the metal shaker that she used to make my drink loudly in the sink. She then puts my drink on the counter, which had almost full of ice and barely any liquid in the cup on the counter. She did not say "have a nice day" or "thank you for stopping in." She made no attempt to give me any more eye contact and was probably glad that I left. I was still polite to her and worded the comment "thank you" and exited the store.
I would give a ZERO this store if there was an option for that, but unfortunately there is not. First, I am appalled by this individual's action. She should NEVER, and I mean NEVER work with the public if she is going to have this kind of attitude with customer, not to mention a PAYING customer. Secondly, I am convinced the reason why she had this kind of bad attitude is because the store was closing at 6 p.m., which I was not aware of when I entered (I looked up the store hours upon leaving the store). I understand that a store needs to close, but if that was the case, then the door should have been locked, so PAYING customers cannot enter the store. Otherwise, you provide continued service until the business is closed.
I have never been treated so poorly in my life as a PAYING customer by any individual. Word of advice to this gal with dark hair. "If you dislike your job this much, as evident by your interaction with me, please do the public a favor, go and find a job where you DON'T have any interactions with other individuals." I understand that individuals may have a bad day from time to time, but her attitude was NOT ACCEPTABLE by any standards!
I will never return to this Caribou Coffee store again and will share my negative experience on other social platforms to warm others of this individual AND to boycott this store moving forward. I visit this store several times a week and the baristas at this location seems like they are always having a bad day and dislike their jobs, BUT this interaction with this dark hair female has been the worse of them all and I am DONE. No one, PAYING customer or not should be treated in this manner.
Oh by the way, I checked my transaction history, and I did not receive credit for my purchase on this day (just as I thought I wouldn't based on this female's interaction with me).
Caribou Coffee, this individual needs to be counseled on her behavior, if not the very least, a verbal warning. It is absolutely NOT okay to treat a PAYING customer like this, no matter if she had a bad day or if she is ready to close the store. read more
