All I can say from my experience is AVOID!!
This place looked beautiful and we were told we would have a personal experience where the staff would pick out a dress wild card to push her out of her comfort zone and pick a few other dresses as well. Maybe we expected too much but we didn't have any other issues in any other shop....
As soon as we walked in the owner was rude and didn't seem interested in the wedding itself at all, didn't ask any questions about the wedding, groom or anything, only the date.
She asked the bride if she had an idea of what she wanted, to which the bride replied "she wasn't sure and didn't know, she was trying to find a style that suited her" the bride had insecurities of her body and wasn't sure what would look best. The owners abrupt response was "let me stop you there, you're not looking for a style you're looking for a dress". Now I could see her point but the way it was said and put across was extremely rude and unprofessional!!
My friend became anxious and didn't really know what to say. A few of us picked out 3 dresses for my friend to try on, there was no touches like Prosecco or even a smile really.
The assistant seemed lovely but very shy and seemed scared of the owner.
We were in the shop for less than 30 minutes and the bride tried on about 5 dresses!
The owner didn't do the "wild card" dress as we were made to believe, and they kept putting the same type of dresses on her.
The assistant threw them on and off of her which scratched her.
The bride went to turn to the bridesmaids when the owner said "no need they can see you in the mirror" absolutely ridiculous... they didn't add any accessories to any dress to give the full picture. They rushed the appointment to which everyone felt uncomfortable.
The bride asked about sleeves and the owner kept putting the same sleeve on her, we asked to see different ones and the answer we had was "we have over 80 styles" and yet still only put the one sleeve type on her.
She was damn rude, made comments about her budget and kept pushing her to buy. I understand the sale technique of "we only have one so buy it now" and maybe the bride would have if she had a better experience. This was her first experience trying on dresses and she was very nervous, this didn't help and completely put her off of wedding dress shopping.
Thankfully she attended a few other shops that made much more effort and made her feel at ease.
I do not advise attending this shop as we travelled over an hour for this shop and it was not worth it!! The owner is rude and seems extremely dominating and her way or no way. The assistant however seemed lovely but looked too scared to step out of line and have her own opinions. read more