All I can say from my experience is AVOID!! This place…read morelooked beautiful and we were told we would have a personal experience where the staff would pick out a dress wild card to push her out of her comfort zone and pick a few other dresses as well. Maybe we expected too much but we didn't have any other issues in any other shop.... As soon as we walked in the owner was rude and didn't seem interested in the wedding itself at all, didn't ask any questions about the wedding, groom or anything, only the date. She asked the bride if she had an idea of what she wanted, to which the bride replied "she wasn't sure and didn't know, she was trying to find a style that suited her" the bride had insecurities of her body and wasn't sure what would look best. The owners abrupt response was "let me stop you there, you're not looking for a style you're looking for a dress". Now I could see her point but the way it was said and put across was extremely rude and unprofessional!! My friend became anxious and didn't really know what to say. A few of us picked out 3 dresses for my friend to try on, there was no touches like Prosecco or even a smile really. The assistant seemed lovely but very shy and seemed scared of the owner. We were in the shop for less than 30 minutes and the bride tried on about 5 dresses! The owner didn't do the "wild card" dress as we were made to believe, and they kept putting the same type of dresses on her. The assistant threw them on and off of her which scratched her. The bride went to turn to the bridesmaids when the owner said "no need they can see you in the mirror" absolutely ridiculous... they didn't add any accessories to any dress to give the full picture. They rushed the appointment to which everyone felt uncomfortable. The bride asked about sleeves and the owner kept putting the same sleeve on her, we asked to see different ones and the answer we had was "we have over 80 styles" and yet still only put the one sleeve type on her. She was damn rude, made comments about her budget and kept pushing her to buy. I understand the sale technique of "we only have one so buy it now" and maybe the bride would have if she had a better experience. This was her first experience trying on dresses and she was very nervous, this didn't help and completely put her off of wedding dress shopping. Thankfully she attended a few other shops that made much more effort and made her feel at ease. I do not advise attending this shop as we travelled over an hour for this shop and it was not worth it!! The owner is rude and seems extremely dominating and her way or no way. The assistant however seemed lovely but looked too scared to step out of line and have her own opinions.

Was really looking forward to trying on wedding dresses, a fab moment in a girls life!!! Until I…read morewalked into this shop. The shop was beautiful, well presented, nice and spacious. Staff were terrible!!! They were rude, unhelpful. My sister and I were made to feel unwelcome. The owner sat behind the front desk and didn't move from there the whole time. She snorted at me when I was explaining the type of dress I was looking for, and stated 'never heard of such a dress??' We were made to feel about an inch tall. Terrible customer service. I did try one on, which I loved! But couldn't bring myself to purchase this dress, because I simply would rather give my money to a shop with a friendly welcome as we walked through the door. Just goes to show, even winning awards for bridal design, it still doesn't compensate for being made to feel special when your looking for the dress of your dreams. Quite tempted to open my own bridal shop and show them how it's done x

I will keep it short…read more My wife ordered a dress It should have been a great experience She was bullied and pressured When the dress arrived she was not allowed to try it on When she got it home they had ordered 2 sizes too big Owner behaved terribly Avoid at all costs

Don't expect good service from this shop! Spoke to Allison…read moreJayne following poor products I was sold in her store. She was rude, less than useless and she hung up on me when she realised she was in the wrong and had no defence so put the phone down instead! Disgusting woman with appalling behaviour and highly unprofessional. Do not waste your money on faulty dresses!!

I am getting married next year (2010) and purely on the basis that I saw a dress I liked on their…read morewebsite, I made the effort to trek up into the valleys to see the dress in Lillys and Lace. After a bit of a trip and quite a few missed exits I found the shop and... I cannot recommend it highly enough! It is an absolute treasure trove of dresses in loads of different shapes. The owner Donna couldn't have been nicer and really encouraged me to try on different things to see what I liked/disliked with no pressure or the stupid 1 hour limit which I have encountered in other wedding shops. She didn't even mind when I phaffed about looking at all the bridesmaid dresses and had said I wasn't buying until next year). The dresses are beautiful plus the prices are, well gobsmackingly cheap. This shop puts other wedding shops to shame - I just wish it was nearer Cardiff, but then I guess the prices would be a lot higher! Definitely worth the trip! p.s. am going back to pick up 'the' dress in December!!

I had my wedding dress from these as well and I for 1 will not recommend this store to no1... How…read moreis this shop still going I don't know... At first they were nice and lovely people but 1s they had my final payment that when the bad attitude started with me I had a discount aswel and they tired throwing that back in my face the shoes I'd ask for size 7 they gives me size 6 and wouldn't change them they had ordered the wrong bridesmaids head band and took them 3 days be for the wedding for them to get back and still was wrong so had to go else we're bare in mind I had ordered every this a year befor the wedding my daughter mini me dress didn't come back after paying full for it they then ended up giving me the 1 that was on shop floor size age 8 when my daughter was only 2 we had a massive argument in the shop as 1 of the staff had started shouting at me my friend went out side to apologise to the people next door and he said don't worry we are use to it there always shouting and screaming at there customer 1s the costumer had to phone for the police to come out... They Evan promised me be fore paying for my dress that they come out on the day of my wedding to fit my dress on but about a week be for the wedding I had a phone call from 1 of the staff saying they weren't coming out on the day basically saying they couldn't be bothered to come so had to find some 1 else ... What I notcie with the staff they like to blame 1 and other cox they tried making out I didn't pay for some of the things but every time I went in I toke recite in with me...

Seriously this shop gets 1 star only for the fact that i had a dress for my wedding! I totally…read moreunderstand the above lady's comments as the shop were exactly the same with me! lovely to begin with but once they had my money the customer service was disgusting!! I bought and paid for my bridesmaid dresses a yr before my wedding and had the dresses delivered a week before the wedding and they were the wrong dresses!!! The shop blamed the manufacturers I explained to Liz (managers wife) that obviously I was not happy with the situation and I was told by Denise that there was nothing they could do now as it was too late! I was advised by Liz to have alterations done on the dresses that arrived by their own seamstress but on the manufacturers agreement not to pay for them ( i had to use the dresses as i had no time in less than a week to get new dresses plus the whole colour scheme was built around the dresses which luckily although the wrong design the colour was correct) however after the wedding i explained to Liz that I wanted a full refund and suddenly they were going to give me a part refund and take the charges off for the alterations!!?? I was then told i could get a part refund if they could have the dresses back so they were expecting me to pay to effectively hire two dresses that i didnt even pick!? They have sent me emails that show no customer service skills whatsoever! They are trying to tell me that I have money outstanding which is untrue! I have sent a recorded delivery letter which they have ignored the unfortunate fact for them as a business is that for every bad customer service experience you have you will tell 10 people and with the magic of the internet.it will end up being a lot more!!

My sister came in here last week. We liked the store but so many dresses to choose from and very…read morehard to see the dresses on the rail. It was very warm in here and windows in shop were all steamy from so many people. Other than that had a nice experience. Thanks

Hi all at Laura May. Was in last weekend and super excited…read moreas travelled up from London to watch my best friend try on dresses. Sorry to say it but was left disappointed considering I had heard good things. I was super observant while my friend tried on dresses and we went to a nearby restaurant after and we agreed it wasn't the most pleasant experience. 3 girls in at the one time was ridiculous. It was boiling in your shop and if I could feel the heat, then so could my friend who was sweltering getting changed. The assistant kept looking at her watch. It felt like she couldn't wait to get out of there or get rid of us. My friend was shocked that she had no privacy changing as she was dressed with two other staff and also in front of two other girls. She loves one of your dresses but she said she prob won't be going back again as it was like a cattle mart. I think you should review your tactics as I was up from London and you would never see three girls in a tiny space.