I would firstly like to say i shop frequently with Dorothy Perkins and also in this store and find SOME of the staff helpful & approachable but have always found the Manager Susanne, miserable & unhelpful, everything being hard work for her & has always been rude when serving.
But on this particular instance she was extemely rude and insulting. I cannot understand how she even works there let alone a Manager. Her Customer service was appauling. She refused to refund the items i bought from her store, which were unworn, with tags & the receipt & within the 1 month of purchase. She humiliated me infront of other member of staff & customers by accusing me of wearing it. (which i had not)
I was obviously upset and humiliated by this but was again surprised, when i started to share my story to friends & collegues, i found this had also happened to a couple of them.
Also reading other reviews online regarding this 'Manager', comforted me to see i was not alone.
I will DEFINITELY not be stepping foot in this store again & i have also warned others of the very poor level of customer service in this store. read more